Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Illinois Tech
Skills you'll gain: Game Theory, Market Dynamics, Business Economics, Strategic Decision-Making, Strategic Thinking, Business Strategy, Price Negotiation, Supply And Demand, Economics, Market Analysis, Competitive Analysis, Consumer Behaviour, Profit and Loss (P&L) Management, Policy Analysis
Build toward a degree
Intermediate · Course · 1 - 3 Months

28DIGITAL
Skills you'll gain: Real-Time Operating Systems, Embedded Systems, C (Programming Language), System Design and Implementation, System Requirements, Computer Architecture, Simulations, Verification And Validation, Debugging, Algorithms
Intermediate · Course · 1 - 3 Months
Duke University
Skills you'll gain: Return On Investment, Accounts Receivable, Cash Flows, Financial Analysis, Cash Management, Accounts Payable, Working Capital, Business Metrics, Inventory Management System, Financial Acumen, Financial Statements, Balance Sheet, Operational Efficiency, Strategic Decision-Making
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Help Desk Support, System Configuration, Computer Hardware, Networking Hardware, Hardware Troubleshooting, Technical Support, Peripheral Devices, Desktop Support, Computer Networking, General Networking, Operating Systems, Wireless Networks
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Cloud Security, Data Management, Cloud Computing Architecture, Records Management, Security Management, Cloud Computing, Cyber Security Policies, Microsoft Azure, Threat Management, Disaster Recovery, Data Governance, Security Controls, Information Privacy, General Data Protection Regulation (GDPR), Identity and Access Management
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Apache Maven, Spring Framework, Microservices, Java Platform Enterprise Edition (J2EE), Spring Boot, Java, Java Programming, Back-End Web Development, Software Architecture, Load Balancing, Application Servers, Restful API, Web Applications, Scalability
Advanced · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Pandas (Python Package), Data Analysis, Data Manipulation, NumPy, Python Programming
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Marketing Design, Target Audience, Customer Insights, Marketing, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Business Strategy, Cross-Functional Collaboration, Customer Relationship Building, Key Performance Indicators (KPIs), Goal Setting
Intermediate · Course · 1 - 4 Weeks

Big Interview
Skills you'll gain: Interviewing Skills, Non-Verbal Communication, Applicant Tracking Systems, Professional Networking, Recruitment, LinkedIn, Verbal Communication Skills, Job Analysis, Communication, Professional Development, Negotiation, Rapport Building, Storytelling, Enthusiasm
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Search Engine Optimization, E-Commerce, Logistics Management, Product Marketing, Product Demonstration, Product Knowledge, Customer Service, Customer Relationship Management, Online Advertising, Price Negotiation, Web Analytics and SEO, Social Media Marketing
Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Patient-centered Care, Health And Wellness Coaching, Health Systems, Health Care, Value-Based Care, Patient Communication, Healthcare Industry Knowledge, Patient Education And Counseling, Health Technology, Telehealth, Public Speaking, Diagnostic Tests
Beginner · Course · 1 - 4 Weeks