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  • It Service Management

Results for "it service management"


  • D

    Dubai College of Tourism

    Introduction to Restaurant Revenue Management

    Skills you'll gain: Revenue Management, Restaurant Operation, Restaurant Management, Demand Planning, Forecasting, Hotel And Restaurant Management, Key Performance Indicators (KPIs), Hospitality Management, Customer Demand Planning, Revenue Forecasting, Hospitality and Food Services, Trend Analysis, Hospitality, Performance Analysis, Financial Forecasting, Team Building, Team Management, Data Analysis, Performance Metric, Performance Measurement

    ★ 4.9 (14) · Beginner · Course · 1 - 4 Weeks

  • L

    LearnQuest

    Strategic Selling and Account Management

    Skills you'll gain: Account Management, Consultative Selling, Selling Techniques, Performance Measurement, Cross-Functional Team Leadership, Sales Process, Business Risk Management, Business Metrics, Consultative Approaches, Solution Selling, Upselling, Customer Engagement, Strategic Thinking, Stakeholder Engagement, Innovation, Strategic Communication, Stakeholder Analysis, Value Propositions, Business Communication, Business Analytics

    Beginner · Specialization · 1 - 3 Months

  • I

    Illinois Tech

    Operations and Process Management

    Skills you'll gain: Process Improvement, Process Management, Process Improvement and Optimization, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Quality Monitoring, Workflow Management, Operational Excellence, Quality Management Systems, Change Management, Performance Measurement, Risk Management, Project Management

    ★ 4.8 (204) · Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    HubSpot: Working with a ticketing system

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

    ★ 4.3 (38) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Change Management Training for Leaders

    Skills you'll gain: Change Management, Organizational Change, Management Training And Development, Leadership and Management, Storytelling, Business Transformation, Culture Transformation, Strategic Leadership, Drive Engagement, Organizational Leadership, Stakeholder Communications, Empathy, Stakeholder Engagement, Communication, Emotional Intelligence, Team Motivation, Sustainable Systems, Resilience, Constructive Feedback, Communication Strategies

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google

    Capstone: Applying Project Management in the Real World

    Skills you'll gain: Sprint Retrospectives, Stakeholder Communications, Quality Assessment, Project Management, Quality Management, Product Quality (QA/QC), Quality Assurance, Milestones (Project Management), Stakeholder Management, Stakeholder Engagement, Project Implementation, AI Enablement, Project Coordination, Interviewing Skills, Project Scoping, Meeting Facilitation, Smart Goals, Project Documentation, Project Planning, Problem Solving

    ★ 4.9 (13K) · Beginner · Course · 1 - 4 Weeks

  • V

    Vanderbilt University

    Change Management for Generative AI

    Skills you'll gain: Change Management, Organizational Change, Responsible AI, AI Enablement, Business Transformation, Generative AI, Stakeholder Engagement, AI Integrations, Knowledge Transfer, Workforce Development, Stakeholder Management, Employee Training, Leadership, Initiative and Leadership

    ★ 4.3 (159) · Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    Personal Productivity, Time Management and Prioritization

    Skills you'll gain: Prioritization, Productivity, Strategic Prioritization, Productivity Software, Telecommuting, Scheduling, Workflow Management, Goal Setting

    ★ 4.7 (388) · Intermediate · Course · 1 - 4 Weeks

  • S

    Starweaver

    Lean Management Fundamentals

    Skills you'll gain: Lean Manufacturing, Lean Methodologies, Kaizen Methodology, Process Mapping, Cross-Functional Collaboration, Kanban Principles, Process Analysis, Cross-Functional Team Leadership, Employee Engagement, Process Optimization, Operational Excellence, Operational Efficiency, Continuous Improvement Process, Process Improvement and Optimization, Quality Management, Process Improvement, Business Process, Workflow Management, Culture Transformation, Leadership

    ★ 4.6 (81) · Beginner · Course · 1 - 4 Weeks

  • M

    Macquarie University

    Influencing: Storytelling, Change Management and Governance

    Skills you'll gain: Risk Management Framework, Persuasive Communication, Storytelling, Influencing, Governance, Governance Risk Management and Compliance, Risk Management, Change Management, Organizational Change, Communication, Conflict Management, Leadership, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Operational Risk, Business Risk Management, Intercultural Competence, Stakeholder Management

    ★ 4.7 (4.7K) · Beginner · Specialization · 3 - 6 Months

  • U

    University of Virginia

    Fundamentals of Project Planning and Management

    Skills you'll gain: Stakeholder Analysis, Planning, Project Planning, Earned Value Management, Project Risk Management, Scheduling, Stakeholder Management, Risk Management, Sprint Planning, Project Management, Project Scoping, Stakeholder Engagement, Project Management Life Cycle, Project Schedules, Project Implementation, Project Controls, Risk Mitigation, Risk Analysis, Project Performance, Cost Management

    ★ 4.7 (10K) · Beginner · Course · 1 - 4 Weeks

  • S

    Starweaver

    Introduction to Hospitality Management in the 21st Century

    Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization

    ★ 4.6 (77) · Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular it service management courses

  • Introduction to Restaurant Revenue Management : Dubai College of Tourism
  • Strategic Selling and Account Management: LearnQuest
  • Operations and Process Management: Illinois Tech
  • HubSpot: Working with a ticketing system : Coursera
  • Change Management Training for Leaders: Coursera
  • Capstone: Applying Project Management in the Real World: Google
  • Change Management for Generative AI: Vanderbilt University
  • Personal Productivity, Time Management and Prioritization: Starweaver
  • Lean Management Fundamentals: Starweaver
  • Influencing: Storytelling, Change Management and Governance: Macquarie University

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