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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • U

    University of Michigan

    GenAI in Business: Planning Framework for Implementation

    Skills you'll gain: Generative AI, AI Product Strategy, AI Enablement, Data Integration, Business Analysis, Data Quality, Technology Roadmaps, Business Solutions, Business Transformation, Business Strategy, Stakeholder Communications, Process Analysis, Decision Making, Stakeholder Engagement

    ★ 4.8 (34) · Beginner · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Fundamentos da Gestão do Sucesso do Cliente

    Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)

    ★ 4.8 (62) · Beginner · Specialization · 3 - 6 Months

  • L

    LearnKartS

    Cloud and AWS Basics

    Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Cloud Computing, Cloud Security, Cloud Services, Cloud Infrastructure, User Provisioning, Role-Based Access Control (RBAC), Cloud Technologies, Cloud Platforms, Cloud Deployment, Amazon Elastic Compute Cloud, Authorization (Computing), Solution Architecture

    ★ 3.5 (28) · Beginner · Course · 1 - 4 Weeks

  • O

    Oracle

    Introduction to Oracle Cloud Essentials

    Skills you'll gain: Oracle Cloud, Oracle Cloud Applications, Cloud Solutions, Supply Chain Management, Cloud Computing, Cloud Infrastructure, Enterprise Resource Planning, Cloud Services, Cloud Computing Architecture, Cloud Platforms, Cloud Applications, Enterprise Application Management, Customer experience strategy (CX), Human Resources Software, Software As A Service, Security Controls, Virtual Machines, Cloud Security, Virtual Networking

    ★ 4.9 (20) · Beginner · Course · 1 - 4 Weeks

  • N

    Northeastern University

    Innovation for Impact (i4i) The Carlson-Polizzotto Method of Value Creation

    Skills you'll gain: Value Propositions, Strategic Thinking, Business Strategy, Innovation, Strategic Marketing, Customer Insights, Process Development, Entrepreneurship, Continuous Improvement Process, Customer Analysis, Case Studies, Problem Solving, Critical Thinking, Constructive Feedback, Needs Assessment

    ★ 4.8 (38) · Beginner · Course · 1 - 4 Weeks

  • I

    Illinois Tech

    Programming and Application Foundations

    Skills you'll gain: Web Development, Database Design, Relational Databases, Web Applications, Web Development Tools, Databases, Web Design and Development, Full-Stack Web Development, Database Systems, Database Development, Application Deployment, Server Side, HTML and CSS, Cloud Deployment, Back-End Web Development, Scripting Languages, Application Development, Cloud Applications, Javascript, Cloud Computing

    ★ 4.5 (51) · Intermediate · Course · 1 - 3 Months

  • U

    University of Colorado Boulder

    Sustainability for Business

    Skills you'll gain: Sustainable Business, Corporate Sustainability, Stakeholder Engagement, Environmental Social And Corporate Governance (ESG), Sustainability Reporting, Stakeholder Management, Stakeholder Communications, Performance Measurement, Strategic Partnership, Sustainable Development, Sustainable Systems, Corporate Strategy, Supply Management, Sustainability Standards, Drive Engagement, Procurement, Business Strategies, Supply Chain Management, Systems Thinking, Communication

    ★ 4.5 (34) · Beginner · Specialization · 1 - 3 Months

  • U
    S

    Multiple educators

    Sustainable and Resilient Operations and Supply Chains

    Skills you'll gain: Sustainable Design, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Sustainable Business, Sustainability Reporting, Sustainable Technologies, Sustainable Development, Sustainability Standards, Business Ethics, Sustainable Systems, Operations Management, Supply Chain Management, Supply Chain Planning, Supply Chain, Manufacturing Operations, Strategic Sourcing, Supply Chain Systems, Procurement, Transportation, Supply Chain, and Logistics, Product Design

    ★ 4.6 (40) · Beginner · Specialization · 1 - 3 Months

  • S

    Saïd Business School, University of Oxford

    Open Data and Intelligent Finance

    Skills you'll gain: Risking, Financial Inclusion, Responsible AI, Data Ethics, Data Governance, FinTech, Financial Data, AI Personalization, Law, Regulation, and Compliance, Data Sharing, Financial Regulation, Financial Services, Decision Intelligence, Data Strategy, Financial Systems, Data Literacy, Finance, Business Ethics, Product Design, Application Programming Interface (API)

    ★ 4.8 (31) · Beginner · Course · 1 - 3 Months

  • U

    University of Virginia Darden School Foundation

    Building Generative AI Capabilities

    Skills you'll gain: Marketing Planning, Marketing Strategies, Design Thinking, AI Product Strategy, Strategic Marketing, Customer experience strategy (CX), Marketing Management, Marketing Strategy and Techniques, Data-Driven Marketing, Customer Relationship Management, Data Ethics, AI Enablement, Business Strategy, Change Management, Organizational Change, Competitive Intelligence, Responsible AI, Generative AI, General Data Protection Regulation (GDPR), Law, Regulation, and Compliance

    ★ 4.3 (35) · Beginner · Course · 1 - 4 Weeks

  • B

    Board Infinity

    React Fundamentals

    Skills you'll gain: React.js, Responsive Web Design, Front-End Web Development, Bootstrap (Front-End Framework), JavaScript Frameworks, Web Design and Development, UI Components, Programming Principles, Javascript, HTML and CSS, Web Applications, Event-Driven Programming, Web Development, User Interface (UI), Maintainability

    ★ 4.5 (11) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Washington

    Essential Marketing Frameworks

    Skills you'll gain: Marketing Psychology, Market Analysis, Consumer Behaviour, Marketing, Market Opportunities, Market Research, Marketing Planning, Strategic Marketing, Marketing Strategies, Marketing Strategy and Techniques, Competitive Analysis, Target Audience, Proposal Development, Marketing Channel, Business-To-Consumer, Cross-Channel Marketing, Ethical Standards And Conduct

    ★ 4.8 (32) · Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • GenAI in Business: Planning Framework for Implementation: University of Michigan
  • Fundamentos da Gestão do Sucesso do Cliente: Fundação Instituto de Administração
  • Cloud and AWS Basics: LearnKartS
  • Introduction to Oracle Cloud Essentials: Oracle
  • Innovation for Impact (i4i) The Carlson-Polizzotto Method of Value Creation: Northeastern University
  • Programming and Application Foundations: Illinois Tech
  • Sustainability for Business: University of Colorado Boulder
  • Sustainable and Resilient Operations and Supply Chains: University of Colorado Boulder
  • Open Data and Intelligent Finance: Saïd Business School, University of Oxford
  • Building Generative AI Capabilities: University of Virginia Darden School Foundation

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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