Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing, MarTech, Marketing Channel, Marketing Strategies, Digital Marketing, Promotional Strategies, Digital Transformation, Consumer Behaviour, New Product Development, E-Commerce, Price Negotiation, Innovation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Process Optimization, Process Improvement, Kaizen Methodology, Root Cause Analysis, Waste Minimization, Customer experience improvement, Business Process Improvement, Continuous Improvement Process, Performance Analysis, Employee Engagement, Performance Measurement, Job Safety Analysis
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Structures, Programming Principles, Object Oriented Programming (OOP), Debugging, Software Development
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Linux, Ubuntu, Shell Script, Linux Commands, Unix Shell, Unix Commands, Command-Line Interface, OS Process Management, File Management, Virtualization, Virtual Machines, Software Installation
Beginner · Course · 1 - 3 Months

Shanghai Jiao Tong University
Skills you'll gain: Medical Terminology, Vocabulary, Language Competency, Language Learning, Nutrition and Diet, Ancient History
Beginner · Course · 3 - 6 Months

Board Infinity
Skills you'll gain: Marketing Analytics, Responsible AI, Persona Development, A/B Testing
Beginner · Course · 1 - 4 Weeks

Lund University
Skills you'll gain: Interactive Learning, Environmental Issue, Systems Thinking, Sustainable Development, Critical Thinking, Sustainable Business, Corporate Sustainability, Research, Sustainability Standards, Cultural Responsiveness, Social Studies, Consumer Behaviour, Policy Analysis, Environmental Policy, Business Ethics, Case Studies, Economics
Beginner · Course · 1 - 3 Months

Skills you'll gain: Blockchain, Front-End Web Development, Application Development, Application Design, Web Development, Transaction Processing, User Interface (UI), Development Testing, Cryptography, Emerging Technologies, HTML and CSS, Software Architecture, User Interface (UI) Design, Experience Design, Javascript, Application Deployment, Software Development Tools, Scalability, Data Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Pipelines, Big Data, Data Lakes, Microsoft Azure, Data Processing, Extract, Transform, Load, Data Integration, Cloud Management, Cloud Services
Advanced · Guided Project · Less Than 2 Hours

IE Business School
Skills you'll gain: Entrepreneurship, Culture Transformation, Case Studies, Growth Strategies, Process Development, Sales, Sales Management, Business Development, Business Planning, Research Reports, Organizational Development, Human Resources, Marketing, Operations Management, People Management, Business Writing, Writing and Editing
Intermediate · Course · 1 - 4 Weeks

Fractal Analytics
Skills you'll gain: Prompt Engineering, Generative AI, Code Review, Debugging, Responsible AI, Software Technical Review, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Maintainability, Data Cleansing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Android Development, Unity Engine, User Interface (UI), Video Game Development, Animation and Game Design, User Interface (UI) Design, Mobile Development, 3D Assets, Graphics Software, Application Deployment, C# (Programming Language)
Beginner · Course · 1 - 3 Months