• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • S

    SkillUp

    Mastering Advanced Data and Analytics Features in Tableau

    Skills you'll gain: Tableau Software, Data Transformation, Data Integration, Pivot Tables And Charts, Data Maintenance, Data Visualization Software, Data Wrangling, Relational Databases, Data Management, Advanced Analytics, Data Manipulation, Data Analysis, Analytics, Data Cleansing, Data Quality, Data Import/Export, Forecasting

    Intermediate · Course · 1 - 4 Weeks

  • I

    IE Business School

    Marketing Management Essentials:The Marketing Plan Structure

    Skills you'll gain: Marketing Planning, Customer Engagement, Strategic Marketing, Marketing Management, Marketing Effectiveness, Marketing Strategies, Marketing Operations, Marketing, Marketing Strategy and Techniques, Market Research, Business Planning, Market Analysis, Market Dynamics, Customer Retention, Brand Management, Key Performance Indicators (KPIs), Performance Metric, Performance Measurement, Branding, Goal Setting

    ★ 4.6 (12) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    CompTIA Security+ (SY0-701)

    Skills you'll gain: IT Security Architecture, Incident Response, Computer Security Incident Management, Zero Trust Network Access, Cloud Computing Architecture, Authentications, Endpoint Detection and Response, Risk Analysis, Network Security, Compliance Training, Risk Mitigation, Risk Management Framework, Cyber Governance, Regulatory Compliance, Cloud Computing, Data Security, Application Security, Cyber Risk, Information Systems Security, Risk Management

    ★ 4.9 (14) · Intermediate · Specialization · 1 - 3 Months

  • U

    University of Maryland, College Park

    AI Empowerment for Small Businesses

    Skills you'll gain: Generative AI, AI Product Strategy, Data Ethics, AI Enablement, Responsible AI, AI Security, Business Planning, AI Integrations, Artificial Intelligence, Case Studies, Predictive Modeling, Predictive Analytics, Forecasting, Business Ethics, Data Governance, Content Creation, Customer Service

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Configuring your IDE for absolute beginners with AWS Cloud9

    Skills you'll gain: File Management, Integrated Development Environments, Amazon Web Services, Command-Line Interface, Software Development Tools, Development Environment, Amazon Elastic Compute Cloud, Cloud Hosting, Cloud Infrastructure, Program Development, Python Programming

    ★ 4.2 (14) · Beginner · Guided Project · Less Than 2 Hours

  • L

    LearnQuest

    Securing Cloud and Hybrid Networks

    Skills you'll gain: Continuous Monitoring, Cloud Security, Disaster Recovery, Network Security, Cloud Services, AI Security, Cyber Security Policies, Cloud Deployment, Security Controls, Cloud Computing Architecture, Cloud Computing, Hybrid Cloud Computing, Cyber Security Strategy, Cybersecurity, Data Security, Threat Detection, Cloud Management

    ★ 4.3 (23) · Advanced · Course · 1 - 4 Weeks

  • K

    Kennesaw State University

    Cybersecurity: Protecting your Information at Home

    Skills you'll gain: Email Security, Personally Identifiable Information, Firewall, Threat Detection, Network Security, Cybersecurity, Threat Management, Security Awareness, Security Software, Cloud Storage, Information Privacy, Data Security, Cloud Computing, Cloud Services, General Networking, Encryption

    ★ 4.8 (36) · Beginner · Course · 1 - 3 Months

  • W

    Whizlabs

    Infrastructure Automation with Terraform

    Skills you'll gain: Terraform, Infrastructure as Code (IaC), Cloud Infrastructure, Google Cloud Platform, IT Automation, Cloud Deployment, Cloud Management, Amazon Web Services, Cloud Platforms, Microsoft Azure, Dependency Analysis

    ★ 4.2 (12) · Mixed · Course · 1 - 3 Months

  • S

    Simplilearn

    Ecommerce Listing Course

    Skills you'll gain: Product Promotion, Search Engine Optimization, Paid media, E-Commerce, Logistics Management, Promotions and Campaigns, Logistics, Product Marketing, Promotional Strategies, Product Knowledge, Search Engine Marketing, Online Advertising, Content Optimization, Social Media Marketing, Advertising, User Feedback

    ★ 3.9 (8) · Beginner · Course · 1 - 4 Weeks

  • M

    Macquarie University

    Cyber Security: Essentials for Managers and Leaders

    Skills you'll gain: Cyber Governance, Safety Culture, Dashboard, Cyber Threat Intelligence, Business Metrics, Communication, Security Strategy, Governance, Governance Risk Management and Compliance, Communication Strategies, Strategic Communication, Culture Transformation, IT Management, Enterprise Security, Cyber Operations, Leadership, Regulatory Requirements, Risk Mitigation, Initiative and Leadership, Organizational Leadership

    ★ 5 (8) · Beginner · Course · 1 - 3 Months

  • S

    Stanford University

    Palliative Care Always Capstone Course

    Skills you'll gain: Psychosocial Assessments, Caregiving, Patient Communication, Patient Education and Support, Patient-centered Care, Compassion, Patient Advocacy, Personal Care, Care Management, Telehealth, Family Support, Stress Management, Community Health, Community and Social Work, Communication, Social Work

    ★ 4.6 (35) · Intermediate · Course · 1 - 3 Months

  • K

    Knowledge Accelerators

    Excel Basics for Beginners: Workbooks, Formatting, Charts and Core Skills

    Skills you'll gain: Data Presentation, Data Entry, Data Processing, Data Science, Organizational Skills, Business Analytics, Data Management, Business Intelligence, Microsoft 365, Productivity Software, Record Keeping, Customer Data Management, Productivity, Financial Analysis, Marketing Planning, Project Management, Event Planning

    ★ 4.5 (8) · Beginner · Course · 1 - 4 Weeks

1…226227228…462

In summary, here are 10 of our most popular customer service courses

  • Mastering Advanced Data and Analytics Features in Tableau: SkillUp
  • Marketing Management Essentials:The Marketing Plan Structure: IE Business School
  • CompTIA Security+ (SY0-701): Packt
  • AI Empowerment for Small Businesses: University of Maryland, College Park
  • Configuring your IDE for absolute beginners with AWS Cloud9: Coursera
  • Securing Cloud and Hybrid Networks: LearnQuest
  • Cybersecurity: Protecting your Information at Home: Kennesaw State University
  • Infrastructure Automation with Terraform: Whizlabs
  • Ecommerce Listing Course: Simplilearn
  • Cyber Security: Essentials for Managers and Leaders: Macquarie University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok