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Results for "service management"


  • S

    Starweaver

    Customer Service Essentials: 20 Skills for Happy Clients

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening

    ★ 5 (6) · Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Customer Service with Python: Build a Chatbot using ChatGPT

    Skills you'll gain: ChatGPT, OpenAI API, LLM Application, Prompt Engineering, Generative AI, Customer Service, Customer Inquiries, Customer Support, Application Programming Interface (API), User Flows, Python Programming, Development Environment

    ★ 4.2 (27) · Intermediate · Guided Project · Less Than 2 Hours

  • A

    AI Business School

    AI for Management & Management support

    Skills you'll gain: Agentic Workflows, Prompt Engineering, Agentic systems, AI Workflows, Prompt Engineering Tools, Generative AI, AI literacy, Sales, Sales Enablement, Large Language Modeling, ChatGPT, Generative AI Agents, AI Enablement, AI Personalization, Productivity, LLM Application, Innovation, Operational Efficiency, Artificial Intelligence, Ideation

    ★ 4.6 (23) · Beginner · Specialization · 1 - 3 Months

  • U

    University of Michigan

    Service Transformed: Lessons in U.S. Veteran Centered Care

    Skills you'll gain: Trauma Care, Triage, Health Disparities, Patient-centered Care, Mental Health Diseases and Disorders, Patient Evaluation, Intercultural Competence, Psychiatric Assessments, Diversity Awareness, Patient Communication, Health Equity, Care Coordination, Cultural Sensitivity, Healthcare Ethics, Social Determinants Of Health, Mental Health, Team Collaboration, Health Policy

    ★ 4.1 (17) · Intermediate · Course · 1 - 3 Months

  • P

    Peking University

    Management Communication 管理沟通

    Skills you'll gain: Active Listening, Non-Verbal Communication, Verbal Communication Skills, Public Speaking, Presentations, Business Communication, Interviewing Skills, Team Building, Communication, Staff Management, Strategic Communication, Business Writing, Communication Strategies, Corporate Communications, Interpersonal Communications, Intercultural Competence, Negotiation, Cultural Diversity, Cultural Sensitivity

    ★ 4.9 (177) · Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Product and Service Development: Empathy Mapping with Miro

    Skills you'll gain: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, Business Planning, Business Strategy, Marketing

    ★ 4.8 (33) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Sell a product or a service with Canva

    Skills you'll gain: Canva (Software), Social Media Campaigns, Email Marketing, Advertising Campaigns, Online Advertising, Content Creation, Graphical Tools, Marketing Design, Graphic and Visual Design, Product Promotion, Advertising, Marketing Materials, Graphic Design, Promotional Materials, Marketing Communications, Sales Development, Digital Marketing

    Beginner · Guided Project · Less Than 2 Hours

  • R

    Rutgers the State University of New Jersey

    Supplier Management

    Skills you'll gain: Supplier Management, Supply Management, Procurement, Supplier Relationship Management, Supplier Performance Management, Supplier Quality Management, Supplier Risk Management, Vendor Management, Purchasing, Case Studies, Contract Management, Risk Management, Contract Review, Vendor Contracts, Business Ethics, Risk Mitigation, Business Risk Management, Analysis, Ethical Standards And Conduct, Quality Assessment

    ★ 4.7 (264) · Beginner · Course · 1 - 3 Months

  • R

    Rice University

    Relationship Management

    Skills you'll gain: Conflict Management, Professional Networking, Employee Coaching, Meeting Facilitation, Relationship Management, Relationship Building, Communication Strategies, Communication, Mentorship, Active Listening, Interpersonal Communications, Verbal Communication Skills, People Management, Constructive Feedback, Influencing, Rapport Building, Coaching, People Development, Collaboration, Leadership

    ★ 4.7 (429) · Advanced · Course · 1 - 3 Months

  • G

    Google Cloud

    Installing Anthos Service Mesh on Google Kubernetes Engine

    Skills you'll gain: Istio, Microservices, Kubernetes, Cloud Deployment, Cloud-Native Computing, Google Cloud Platform, Application Deployment, Software Architecture

    Intermediate · Project · Less Than 2 Hours

  • P

    Packt

    Master in Microsoft Power BI Desktop and Service

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Business Intelligence, Data Modeling, Data Visualization, Interactive Data Visualization, Data Manipulation, Business Intelligence Software, Dashboard, Data Wrangling, Data Visualization Software, Microsoft Excel, Dashboard Creation, Data Presentation, Data Sharing, Data Integration, Data Import/Export

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Analytics as a Service for Data Sharing Partners

    Skills you'll gain: Dashboard Creation, Dashboard, Data Sharing, Cloud Computing, Cloud Platforms, Big Data, Data Access, Google Cloud Platform, Data Visualization, Data Management

    Beginner · Project · Less Than 2 Hours

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In summary, here are 10 of our most popular service management courses

  • Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
  • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera
  • AI for Management & Management support: AI Business School
  • Service Transformed: Lessons in U.S. Veteran Centered Care: University of Michigan
  • Management Communication 管理沟通: Peking University
  • Product and Service Development: Empathy Mapping with Miro: Coursera
  • Sell a product or a service with Canva: Coursera
  • Supplier Management: Rutgers the State University of New Jersey
  • Relationship Management : Rice University
  • Installing Anthos Service Mesh on Google Kubernetes Engine: Google Cloud

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