IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

University at Buffalo
Skills you'll gain: Process Mapping, Performance Improvement, Data Collection, Process Improvement, Process Improvement and Optimization, Business Process, Business Process Improvement, Process Design, Data Strategy, Process Analysis, Data-Driven Decision-Making, Performance Measurement, Process Flow Diagrams, Business Priorities, Data Validation, Business Process Modeling, Plan Execution, Data Capture, Operational Performance Management, Performance Analysis
Beginner · Course · 1 - 4 Weeks

University of Glasgow
Skills you'll gain: Model Training, Model Evaluation, Matlab, Data Preprocessing, Model Optimization, Scientific Visualization, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Methods, Statistical Methods, Machine Learning Software, Mathematical Software, Statistical Machine Learning, Data Wrangling, Applied Mathematics, Data Validation, Data Processing, Mathematical Modeling, Artificial Neural Networks, Engineering Analysis, Engineering Design Process
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Image Analysis, Computer Vision, Deep Learning, Machine Learning Methods, Matlab, Transfer Learning, Traffic Flow Optimization
Beginner · Course · 1 - 4 Weeks

HubSpot Academy
Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Sales Management, Sales Development, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Accountability Frameworks, Business Marketing, Service Management, Customer Insights, Business Strategy, Customer experience strategy (CX), Customer Engagement, Customer Retention
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Retention, Loyalty Programs, Marketing Budgets, Brand Loyalty, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Data-Driven Marketing, Customer Insights, Customer Relationship Building, Marketing Channel, Customer Data Management, Marketing Analytics, Online Advertising, Customer Engagement, Marketing Effectiveness, AI Personalization, Data Ethics, Digital Marketing
Intermediate · Specialization · 1 - 3 Months

University at Buffalo
Skills you'll gain: Intrusion Detection and Prevention, Security Controls, Continuous Monitoring, Incident Response, Cyber Attacks, Vulnerability Assessments, Software Development Life Cycle, Cybersecurity, Application Security, Computer Security Incident Management, Security Management, Cyber Security Strategy, Information Systems Security, Secure Coding, Cyber Security Policies, Cyber Security Assessment, Threat Management, Threat Detection, Information Assurance, Network Security
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Research, Prototyping, Wireframing, Interactive Design, User Interface and User Experience (UI/UX) Design, Systems Design, User Flows, Collaborative Software, Design, Design Specifications, Persona Development, User Interface (UI) Design, UI Components, Design Software, Ideation, Animations, Design Elements And Principles
Intermediate · Professional Certificate · 3 - 6 Months

University of Michigan
Skills you'll gain: Case Studies, Manufacturing Processes, Manufacturing and Production, Manufacturing Operations, Business Transformation, Technology Strategies, Digital Transformation, Technology Roadmaps, Emerging Technologies, Strategic Partnership, Cost Benefit Analysis, Business Strategy, Market Opportunities, Stakeholder Analysis, Risk Analysis, Prototyping, System Implementation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Intercultural Competence, Business Writing, Business Correspondence, Writing, Oral Expression, Verbal Communication Skills, Tactfulness, Cultural Responsiveness, Sales Development, Cultural Diversity, Empathy, Professional Development, Active Listening, Concision, Rapport Building, Social Skills, Professionalism, Constructive Feedback, Communication, Proactivity
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Integral Calculus, Numerical Analysis, Calculus, Data Science, Applied Mathematics, Linear Algebra, Probability & Statistics, Derivatives
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Business Process Automation, AI Workflows, Agentic Workflows, Prompt Engineering Tools, Generative AI Agents, AI Integrations, AI Orchestration, Automation, Model Deployment, AI Enablement, Performance Measurement, Generative AI, No-Code Development, Decision Intelligence, Responsible AI, Process Optimization, System Monitoring, Scalability
Intermediate · Specialization · 3 - 6 Months

University of Virginia
Skills you'll gain: Design Thinking, Innovation, Journey Mapping, Process Design, Business Modeling, Business Architecture, Business Process, Business Strategy, Strategic Partnership, Growth Strategies, Customer Analysis, Value Propositions, Product Management, Resource Allocation, Customer Relationship Building, Customer Relationship Management
Beginner · Course · 1 - 4 Weeks