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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • S

    Salesforce

    Sales and CRM Overview

    Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, General Sales Practices, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Information Management, Databases, Data Quality, Data Cleansing, Business-To-Consumer

    4.6 stars, 1.7K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (1.7K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • I

    IBM

    IBM Applied DevOps Engineering

    Skills you'll gain: User Story, Cloud Deployment, CI/CD, Open Web Application Security Project (OWASP), Continuous Integration, OpenShift, Istio, Kubernetes, Test Driven Development (TDD), Application Deployment, Devops Tools, Gherkin (Scripting Language), Jenkins, Agile Software Development, Scrum (Software Development), DevOps, Secure Coding, Grafana, System Monitoring, Agile Methodology

    4.7 stars, 8.2K reviews, Intermediate, Professional Certificate, 3 - 6 Months

    ★ 4.7 (8.2K) · Intermediate · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • I

    IBM

    Introduction to Cybersecurity Tools & Cyberattacks

    Skills you'll gain: Malware Protection, Identity and Access Management, Incident Response, Cybersecurity, Computer Security Incident Management, Network Security, Threat Management, Cyber Attacks, Authentications, Distributed Denial-Of-Service (DDoS) Attacks, Security Awareness, Security Controls, Cyber Security Policies, Authorization (Computing), Multi-Factor Authentication, Human Factors (Security)

    4.6 stars, 17K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.6 (17K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • B

    Berklee

    Writing and Producing Music in Your Home Studio

    Skills you'll gain: Musical Composition, Music Theory, Music, Peer Review, Music Performance, Post-Production, Storytelling, Instrumental Music, Media Production, Writing and Editing, Editing, Oral Expression, Organizational Skills, Writing

    4.8 stars, 3.3K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (3.3K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google

    Analyze Data to Answer Questions

    Skills you'll gain: Data Validation, Spreadsheet Software, Data Analysis, Data Manipulation, Analytical Skills, Consolidation, Excel Formulas, Query Languages, Data Compilation, Pivot Tables And Charts, Data Quality, SQL, Data Integration, Data Transformation, Data Processing, Database Management

    4.6 stars, 12K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (12K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • T

    The Expert Academy

    B2B Sales: Negotiation, Deal Closing And Buyer Influence

    Skills you'll gain: Closing (Sales), Overcoming Objections, B2B Sales, Selling Techniques, Sales, Sales Strategy, Negotiation, Price Negotiation, Customer Retention, Business Communication, Communication, Sales Presentation, Sales Prospecting, Customer Relationship Building, Communication Strategies, Customer Relationship Management, Stakeholder Communications, Relationship Building, Influencing, Trustworthiness

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    University of Colorado Boulder

    Effective Communication: Writing, Design, and Presentation

    Skills you'll gain: Business Writing, Public Speaking, Presentations, Peer Review, Graphic Design, Graphic and Visual Design, Business Correspondence, Storytelling, Business Communication, Graphic and Visual Design Software, Verbal Communication Skills, Visual Design, Writing, Organizational Skills, Digital Design, Project Design, Writing and Editing, Layout Design, Concision, Graphical Tools

    4.8 stars, 12K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (12K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Chegg Skills

    Digital Marketing in Modern Business

    Skills you'll gain: Customer Engagement, Digital Analysis, Digital Marketing, Decision Intelligence, Marketing Effectiveness, Marketing Strategies, Driving engagement, Marketing, Business Marketing, Strategic Marketing, Consumer Behaviour, Marketing Channel, Customer Relationship Building, Marketing Strategy and Techniques, Marketing Communications, Business Strategy, Target Audience, Strategic Thinking, User Experience, Business Communication

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    University of Virginia

    Entrepreneurship: Growing Your Business

    Skills you'll gain: Financial Statements, Financial Accounting, Balance Sheet, Financial Reporting, Financial Statement Analysis, Design Thinking, Accounting, Innovation, Journey Mapping, Process Design, Entrepreneurship, Philanthropy, Courage, Leadership Development, Corporate Sustainability, Stakeholder Engagement, Professional Development, Business Ethics, Finance, HR Tech

    4.8 stars, 7.8K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.8 (7.8K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • E

    ESSCA School of Management

    The Persona Method for Innovation

    Skills you'll gain: Persona (User Experience), Design Thinking, Persona Development, Human Centered Design, Generative AI, AI literacy, Innovation, User Research, Responsible AI, User Centered Design, Solution Design, Product Development, Ideation, Customer Analysis, Customer Insights, Market Research, Needs Assessment

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Chris Croft Training

    Sales - First 90 Days in a New Sales Job

    Skills you'll gain: Sales Process, Sales Development, Consultative Selling, Sales Pipelines, Sales Training, Sales, Sales Prospecting, Lead Generation, Communication, Sales Strategy, Influencing, Customer Relationship Management, Time Management, Professional Development, Account Management, Customer Relationship Building, Goal Setting, Active Listening, New Business Development, Relationship Building

    Mixed · Course · 1 - 3 Months

    Category: New
    New
  • I

    Imperial College London

    Mathematics for Machine Learning

    Skills you'll gain: Dimensionality Reduction, Linear Algebra, Regression Analysis, NumPy, Calculus, Unsupervised Learning, Applied Mathematics, Statistical Methods, Descriptive Statistics, Model Optimization, Mathematical Software, Machine Learning Methods, Jupyter, Statistics, Numerical Analysis, Applied Machine Learning, Geometry, Artificial Neural Networks, Data Science, Data Manipulation

    4.6 stars, 15K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (15K) · Beginner · Specialization · 3 - 6 Months

    Status: Top AI program
    Top AI program
    Status: Free trial
    Free trial
1…313233…400

In summary, here are 10 of our most popular customer journey courses

  • Sales and CRM Overview: Salesforce
  • IBM Applied DevOps Engineering: IBM
  • Introduction to Cybersecurity Tools & Cyberattacks: IBM
  • Writing and Producing Music in Your Home Studio: Berklee
  • Analyze Data to Answer Questions: Google
  • B2B Sales: Negotiation, Deal Closing And Buyer Influence: The Expert Academy
  • Effective Communication: Writing, Design, and Presentation: University of Colorado Boulder
  • Digital Marketing in Modern Business: Chegg Skills
  • Entrepreneurship: Growing Your Business: University of Virginia
  • The Persona Method for Innovation: ESSCA School of Management

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