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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: New
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    LearnQuest

    Core Sales Operations and Performance

    Skills you'll gain: Sales Pipelines, Overcoming Objections, Sales Management, Sales Process, Team Motivation, Performance Analysis, Team Performance Management, Sales Training, Sales, Dashboard, Business Ethics, Customer Relationship Management, Team Management, Business Technologies, Business Process Automation, Real Time Data, Cross-Channel Marketing, Forecasting, Compliance Management

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Agentic AI Content for Practitioners (Teams: Sales)

    Skills you'll gain: AI Personalization, Agentic systems, Competitive Intelligence, Sales Management, Sales Strategy, Sales, AI Enablement, Customer Analysis, Customer Relationship Management, Sales Presentations, Real Time Data, Automation, Proposal Development, Case Studies

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Apply Chef to Automate Cloud Infrastructure Projects

    Skills you'll gain: Apache, CI/CD, Full-Stack Web Development, Continuous Deployment, Ruby (Programming Language), Service Management, Software Installation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Meta

    Marketing Analytics Foundation

    Skills you'll gain: Data Collection, Marketing, Marketing Analytics, Google Analytics, Digital Marketing, Customer Data Management, Application Programming Interface (API), Market Data, Personally Identifiable Information, Web Analytics, Information Privacy, API Gateway, Data Integration, Data Analysis, Data-Driven Decision-Making, Advertising

    4.8
    Rating, 4.8 out of 5 stars
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    2.3K reviews

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Scrum Master Certification

    Skills you'll gain: User Story, Behavior-Driven Development, DevSecOps, Agile Project Management, Backlogs, Sprint Planning, Agile Methodology, Project Risk Management, Test Driven Development (TDD), Sprint Retrospectives, Scaled Agile Framework, Agile Software Development, Kanban Principles, Risk Management, DevOps, Continuous Integration, Lean Methodologies, Management Reporting, Project Coordination, Scrum (Software Development)

    4.6
    Rating, 4.6 out of 5 stars
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    3.4K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    University of Virginia

    Customer Value in Pricing Strategy

    Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Insights, Customer Analysis, Value Propositions, Case Studies, Market Dynamics, Market Research, Behavioral Economics, Competitive Analysis, Analysis

    4.8
    Rating, 4.8 out of 5 stars
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    373 reviews

    Beginner · Course · 1 - 4 Weeks

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    Amazon Web Services

    Salesforce on AWS:From Basics to Business Innovation-Bahasa

    Skills you'll gain: Customer experience improvement, Salesforce, Operational Excellence, Operational Efficiency, Cloud-Based Integration, Business Solutions, Amazon Web Services, Technology Solutions, Systems Integration, Business Operations, Solution Design, Data Integration, Business Transformation

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Advanced Lead Qualification and Pipeline Management

    Skills you'll gain: Sales Pipelines, Closing (Sales), Sales Process, Prospecting and Qualification, Negotiation, Sales Training, Sales Strategy, Customer Analysis, Sales Enablement, Marketing Analytics, Customer Relationship Management (CRM) Software, Account Management, Customer Success Management, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Status: Free
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    Amazon Web Services

    Salesforce on AWS: Basics to Business Innovation - Français

    Skills you'll gain: Operational Excellence, Customer experience improvement, Operational Efficiency, Salesforce, Cloud-Based Integration, Systems Integration, Amazon Web Services, Data Integration, Business Solutions, Business Analysis

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Dynamics 365 Business Central Development Quick Start

    Skills you'll gain: Enterprise Resource Planning, Microsoft Power Platform, Microsoft Azure, Development Environment, Application Deployment, Microsoft 365, Docker (Software), Virtual Environment, Software As A Service, Integrated Development Environments, Cloud Deployment, Serverless Computing, Git (Version Control System), Business Development

    Beginner · Course · 1 - 3 Months

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    Coursera

    Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

    Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Business Research, User Accounts, Content Creation

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
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    EDUCBA

    Master AWS Architect Skills: Build, Secure & Scale Systems

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon S3, Relational Databases, Amazon Elastic Compute Cloud, MySQL, Database Management, Serverless Computing, Amazon Web Services, AWS CloudFormation, Cloud Engineering, Identity and Access Management, Scalability, Cloud Computing Architecture, User Accounts, Cloud Storage, Cloud Computing, Cloud Deployment, Data Storage Technologies, Data Storage, Infrastructure as Code (IaC)

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Core Sales Operations and Performance: LearnQuest
  • Agentic AI Content for Practitioners (Teams: Sales): Coursera
  • Apply Chef to Automate Cloud Infrastructure Projects: EDUCBA
  • Marketing Analytics Foundation: Meta
  • Scrum Master Certification: LearnQuest
  • Customer Value in Pricing Strategy: University of Virginia
  • Salesforce on AWS:From Basics to Business Innovation-Bahasa: Amazon Web Services
  • Advanced Lead Qualification and Pipeline Management: LearnQuest
  • Salesforce on AWS: Basics to Business Innovation - Français: Amazon Web Services
  • Dynamics 365 Business Central Development Quick Start: Packt

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