Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Customer experience improvement, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Customer Analysis, Value Propositions, User Experience, Competitive Analysis, Strategic Thinking, Cost Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Data-Driven Marketing, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Generative AI Agents, Target Audience, Prompt Engineering, Search Engine Optimization, Customer Data Management, Social Media Marketing, Data Import/Export
Beginner · Course · 1 - 4 Weeks

Universidad de los Andes
Skills you'll gain: Data Governance, Business Analytics, Data Strategy, Analytics, Organizational Effectiveness, Data Management, Analytical Skills, Data Architecture, Competitive Analysis, Process Improvement, Data-Driven Decision-Making, Organizational Strategy, Information Technology Architecture, Organizational Structure
Beginner · Course · 1 - 3 Months

Knowledge Accelerators
Skills you'll gain: Prompt Patterns, Prompt Engineering Tools, Productivity, LLM Application, Generative AI, AI Workflows, Microsoft Windows, Business Communication
Beginner · Course · 1 - 3 Months

Starweaver
Skills you'll gain: E-Commerce, Strategic Sourcing, Supply Chain Management, Supply Chain, Supply Chain Planning, Logistics Management, Order Fulfillment, Logistics, Business Technologies, Technology Strategies, Corporate Sustainability, Process Optimization, Customer experience improvement, Automation
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Diagram Design, Data Import/Export, Collaborative Software, Technical Communication, Technical Documentation, User Accounts
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Data Warehousing, IBM Cognos Analytics, Extract, Transform, Load, Database Architecture and Administration, Data Visualization, Database Design, Dashboard Creation, Data Modeling, MySQL, Business Intelligence, Database Management, Data Architecture, Data Visualization Software, Data Pipelines, PostgreSQL, Shell Script, Data Transformation, Business Metrics
Intermediate · Course · 1 - 3 Months

National Taiwan University
Skills you'll gain: SketchUp (3D Modeling Software), 3D Modeling, Structural Engineering, Architectural Engineering, 3D Assets, Building Design, Computer-Aided Design, Engineering Calculations, Architectural Design, Engineering Drawings
Mixed · Course · 1 - 3 Months

Nanyang Technological University, Singapore
Skills you'll gain: Systems Engineering, Time Series Analysis and Forecasting, Social Studies, Quantitative Research, Sustainable Development, Critical Thinking and Problem Solving, Simulation and Simulation Software, Agentic systems, Systems Analysis, Computational Thinking, Mathematics and Mathematical Modeling, Graph Theory, Epidemiology, Jupyter
Beginner · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Restful API, ASP.NET, Microsoft SQL Servers, C# (Programming Language), Web Services, Database Management, Database Development, JSON, Back-End Web Development, SQL, Database Design, Server Side, .NET Framework, Object Oriented Programming (OOP), Application Programming Interface (API), API Design, Database Architecture and Administration, Programming Principles
Intermediate · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Food and Beverage, Supply Chain, Sustainability Standards, Supply Chain Management, Supply Chain Systems, Sustainable Development, Environmental Issue, International Relations, Economics, Sustainable Systems, Export Control, Sustainable Business, Market Dynamics, Environmental Regulations, Supply And Demand, Economic Development, Technology Solutions, Regulatory Requirements, Consumer Behaviour
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, R (Software), Data Mining, Data-Driven Decision-Making, Sales Pipelines, Predictive Analytics, Machine Learning Methods, Data Visualization, Data Strategy, Customer Relationship Management (CRM) Software, Customer Analysis, Sales Management, Data Engineering, Customer Engagement, Predictive Modeling, Data Visualization Software, Plot (Graphics), Statistical Visualization
Beginner · Specialization · 1 - 3 Months