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Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.


Popular Service Design Courses and Certifications


  • A

    Alfaisal University | KLD

    تجربة العملاء وخلق القيمة

    Skills you'll gain: Market Dynamics, Customer experience improvement, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Customer Analysis, Value Propositions, User Experience, Competitive Analysis, Strategic Thinking, Cost Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    116 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Using Microsoft Copilot to Understand Your Customer

    Skills you'll gain: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Data-Driven Marketing, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Generative AI Agents, Target Audience, Prompt Engineering, Search Engine Optimization, Customer Data Management, Social Media Marketing, Data Import/Export

    4.3
    Rating, 4.3 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    Universidad de los Andes

    Analytics en las organizaciones

    Skills you'll gain: Data Governance, Business Analytics, Data Strategy, Analytics, Organizational Effectiveness, Data Management, Analytical Skills, Data Architecture, Competitive Analysis, Process Improvement, Data-Driven Decision-Making, Organizational Strategy, Information Technology Architecture, Organizational Structure

    4.7
    Rating, 4.7 out of 5 stars
    ·
    59 reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    K

    Knowledge Accelerators

    Beginner Microsoft Copilot: AI Prompts & Workflows

    Skills you'll gain: Prompt Patterns, Prompt Engineering Tools, Productivity, LLM Application, Generative AI, AI Workflows, Microsoft Windows, Business Communication

    4.2
    Rating, 4.2 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    S

    Starweaver

    Supply Chain Management for E-commerce

    Skills you'll gain: E-Commerce, Strategic Sourcing, Supply Chain Management, Supply Chain, Supply Chain Planning, Logistics Management, Order Fulfillment, Logistics, Business Technologies, Technology Strategies, Corporate Sustainability, Process Optimization, Customer experience improvement, Automation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    44 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create IT Diagrams with Lucidchart

    Skills you'll gain: Diagram Design, Data Import/Export, Collaborative Software, Technical Communication, Technical Documentation, User Accounts

    4.8
    Rating, 4.8 out of 5 stars
    ·
    32 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    Data Warehousing Capstone Project

    Skills you'll gain: Data Warehousing, IBM Cognos Analytics, Extract, Transform, Load, Database Architecture and Administration, Data Visualization, Database Design, Dashboard Creation, Data Modeling, MySQL, Business Intelligence, Database Management, Data Architecture, Data Visualization Software, Data Pipelines, PostgreSQL, Shell Script, Data Transformation, Business Metrics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    28 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N

    National Taiwan University

    工程圖學 3D CAD 專題

    Skills you'll gain: SketchUp (3D Modeling Software), 3D Modeling, Structural Engineering, Architectural Engineering, 3D Assets, Building Design, Computer-Aided Design, Engineering Calculations, Architectural Design, Engineering Drawings

    4.8
    Rating, 4.8 out of 5 stars
    ·
    54 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Nanyang Technological University, Singapore

    Introduction to Complexity Science

    Skills you'll gain: Systems Engineering, Time Series Analysis and Forecasting, Social Studies, Quantitative Research, Sustainable Development, Critical Thinking and Problem Solving, Simulation and Simulation Software, Agentic systems, Systems Analysis, Computational Thinking, Mathematics and Mathematical Modeling, Graph Theory, Epidemiology, Jupyter

    4.7
    Rating, 4.7 out of 5 stars
    ·
    35 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    B

    Board Infinity

    Building Services with ASP.NET Web API

    Skills you'll gain: Restful API, ASP.NET, Microsoft SQL Servers, C# (Programming Language), Web Services, Database Management, Database Development, JSON, Back-End Web Development, SQL, Database Design, Server Side, .NET Framework, Object Oriented Programming (OOP), Application Programming Interface (API), API Design, Database Architecture and Administration, Programming Principles

    4.1
    Rating, 4.1 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Issues in Supply Chain Management

    Skills you'll gain: Food and Beverage, Supply Chain, Sustainability Standards, Supply Chain Management, Supply Chain Systems, Sustainable Development, Environmental Issue, International Relations, Economics, Sustainable Systems, Export Control, Sustainable Business, Market Dynamics, Environmental Regulations, Supply And Demand, Economic Development, Technology Solutions, Regulatory Requirements, Consumer Behaviour

    4.8
    Rating, 4.8 out of 5 stars
    ·
    15 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Inteligência Artificial Aplicada ao CRM

    Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, R (Software), Data Mining, Data-Driven Decision-Making, Sales Pipelines, Predictive Analytics, Machine Learning Methods, Data Visualization, Data Strategy, Customer Relationship Management (CRM) Software, Customer Analysis, Sales Management, Data Engineering, Customer Engagement, Predictive Modeling, Data Visualization Software, Plot (Graphics), Statistical Visualization

    4.4
    Rating, 4.4 out of 5 stars
    ·
    105 reviews

    Beginner · Specialization · 1 - 3 Months

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In summary, here are 10 of our most popular service design courses

  • تجربة العملاء وخلق القيمة: Alfaisal University | KLD
  • Using Microsoft Copilot to Understand Your Customer: Microsoft
  • Analytics en las organizaciones: Universidad de los Andes
  • Beginner Microsoft Copilot: AI Prompts & Workflows: Knowledge Accelerators
  • Supply Chain Management for E-commerce: Starweaver
  • Create IT Diagrams with Lucidchart: Coursera
  • Data Warehousing Capstone Project: IBM
  • 工程圖學 3D CAD 專題: National Taiwan University
  • Introduction to Complexity Science: Nanyang Technological University, Singapore
  • Building Services with ASP.NET Web API: Board Infinity

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