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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • U

    University of Illinois Urbana-Champaign

    The Digital Marketing Revolution

    Skills you'll gain: Marketing Management, Marketing, Strategic Marketing, Marketing Strategies, Consumer Behaviour, Marketing Channel, Cross-Channel Marketing, Global Marketing, Digital Transformation, Case Studies, digital literacy, Digital Marketing, Business Strategy, Innovation

    4.7 stars, 1.8K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (1.8K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • L

    LearnQuest

    Scrum Master Certification

    Skills you'll gain: User Story, Behavior-Driven Development, DevSecOps, Agile Project Management, Test Driven Development (TDD), Backlogs, Sprint Planning, Kanban Principles, Agile Methodology, Continuous Integration, Project Risk Management, Sprint Retrospectives, Lean Methodologies, Scaled Agile Framework, DevOps, Agile Software Development, Risk Management, Scrum (Software Development), Agile Product Development, Management Reporting

    4.6 stars, 3.4K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (3.4K) · Beginner · Specialization · 3 - 6 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • M

    Microsoft

    Microsoft AI Product Manager

    Skills you'll gain: Product Roadmaps, User Story, Market Research, Product Management, User Interface and User Experience (UI/UX) Design, AI Product Strategy, Usability, UI/UX Strategy, Market Analysis, Design Thinking, Competitive Analysis, Market Intelligence, User Interface (UI) Design, Technical Product Management, Cross-Functional Team Leadership, Product Lifecycle Management, Product Strategy, Quality Assurance and Control, Technology Roadmaps, Data Analysis

    4.5 stars, 432 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.5 (432) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Top AI program
    Top AI program
    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Financial Accounting: Foundations

    Skills you'll gain: Revenue Recognition, Accrual Accounting, Financial Statements, Accruals, Accounting, Financial Accounting, Accounting Records, Inventory Accounting, Accounts Receivable, Balance Sheet, Financial Reporting

    4.7 stars, 4.7K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (4.7K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • C

    Coursera

    Small Business Marketing Using YouTube

    Skills you'll gain: Marketing Analytics, Digital Marketing Tools, Content Performance Analysis, Social Media Marketing, Social Media Content, Business Marketing, Social Media Management, Customer Engagement, Strategic Partnership, Gmail, Drive Engagement, Target Audience, Content Creation

    4.7 stars, 1.4K reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.7 (1.4K) · Beginner · Guided Project · Less Than 2 Hours

    Status: Free trial
    Free trial
    Category: Free
    Free
  • M

    Microsoft

    Modern Project Management with Microsoft Tools

    Skills you'll gain: Microsoft Power Platform, Stakeholder Management, Software Development Life Cycle, Team Building, Agile Methodology, Quality Management, Power BI, Agile Project Management, Stakeholder Engagement, Project Management Institute (PMI) Methodology, Project Management Life Cycle, Microsoft Power Automate/Flow, Scrum (Software Development), Business Analysis, Virtual Teams, Risk Management Framework, Business Process, Team Leadership, Microsoft Project, Business

    4.6 stars, 842 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (842) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • S

    SAP

    SAP Professional Fundamentals

    Skills you'll gain: Consulting, Relationship Management, Business Consulting, Management Consulting, Product Strategy, SAP Applications, Technical Consulting, Relationship Building, Project Management, Project Management Life Cycle, Consultative Approaches, Project Implementation, Agile Methodology, Company, Product, and Service Knowledge, Waterfall Methodology, Solution Delivery, Systems Thinking, Business Transformation, Design Thinking

    4.7 stars, 1.1K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.7 (1.1K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • D

    DeepLearning.AI

    Convolutional Neural Networks in TensorFlow

    Skills you'll gain: Convolutional Neural Networks, Transfer Learning, Model Evaluation, Tensorflow, Keras (Neural Network Library), Model Training, Computer Vision, Fine-tuning, Classification Algorithms, Image Analysis, Applied Machine Learning, Deep Learning, Model Optimization, Machine Learning, Data Preprocessing

    4.7 stars, 8.2K reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (8.2K) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Pennsylvania

    AI Fundamentals for Non-Data Scientists

    Skills you'll gain: Machine Learning Methods, Generative AI, Data Management, Generative Model Architectures, Big Data, Statistical Machine Learning, Applied Machine Learning, Machine Learning Algorithms, Generative Adversarial Networks (GANs), AI Enablement, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Large Language Modeling, Customer Data Management, AI literacy, Autoencoders, Model Optimization, Deep Learning, Model Evaluation, Algorithms

    4.8 stars, 1.1K reviews, Mixed, Course, 1 - 3 Months

    ★ 4.8 (1.1K) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Pearson

    Pricing and Sales Promotion

    Skills you'll gain: Sales Process, Sales Strategy, Sales, Sales Management, Product Promotion, Promotions and Campaigns, Product Strategy, Promotional Strategies, Product Lining, Strategic Marketing, Revenue Management, General Sales Practices, Selling Techniques, Market Dynamics, Consumer Behaviour, Cost Accounting, Value Propositions, Business Ethics, Customer Analysis, Competitive Analysis

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • L

    L&T EduTech

    Distribution Management and Reactive Power Compensation

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    SkillUp

    Name Screening and Property Reporting - Canada

    Skills you'll gain: Due Diligence, Financial Regulation, Compliance Reporting, Financial Industry Regulatory Authorities, Financial Regulations, Regulatory Requirements, Regulatory Compliance, Law, Regulation, and Compliance, Legal Risk, Financial Controls, Compliance Management, Risk Control, Property and Real Estate, Business Reporting, Risk Analysis, Transaction Processing, Record Keeping, Workflow Management, Analysis, Customer Analysis

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
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In summary, here are 10 of our most popular customer journey courses

  • The Digital Marketing Revolution: University of Illinois Urbana-Champaign
  • Scrum Master Certification: LearnQuest
  • Microsoft AI Product Manager: Microsoft
  • Financial Accounting: Foundations: University of Illinois Urbana-Champaign
  • Small Business Marketing Using YouTube: Coursera
  • Modern Project Management with Microsoft Tools: Microsoft
  • SAP Professional Fundamentals: SAP
  • Convolutional Neural Networks in TensorFlow: DeepLearning.AI
  • AI Fundamentals for Non-Data Scientists: University of Pennsylvania
  • Pricing and Sales Promotion: Pearson

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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