Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Microsoft
Skills you'll gain: Competitive Analysis, Market Research, User Story, User Interface (UI), Product Roadmaps, Competitive Intelligence, AI Product Strategy, Persona Development, Usability, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, User Interface (UI) Design, Market Opportunities, Quality Assurance and Control, Technology Roadmaps, Product Strategy, Data Analysis
Beginner · Professional Certificate · 3 - 6 Months

Alex Genadinik
Skills you'll gain: TikTok, LinkedIn, Closing (Sales), Strategic Partnership, Podcasting, Social Media Strategy, Social Media Content, Brand Awareness, Search Engine Optimization, Social Media, Social Media Marketing, Brand Strategy, Business Planning, Business Development, Business Relationship Management, Contract Negotiation, Web Analytics and SEO, Negotiation, Advertising, Proposal Writing
Beginner · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: AI Personalization, Video Production, Video Editing, Content Creation, Artificial Intelligence, Animations, Multimedia, TikTok, Natural Language Processing, Scripting
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Deployment, Cloud Computing, Cloud Solutions, Google Cloud Platform, Identity and Access Management, Cloud Management, Cloud Infrastructure, Cloud Storage, System Monitoring
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Technical Communication, LLM Application, Debugging, Anomaly Detection, Root Cause Analysis, Pandas (Python Package), Business Metrics, Data Analysis Expressions (DAX), Data Analysis, Analysis, Data Processing, Data Manipulation, Performance Metric, Generative AI, Customer Retention, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Bedrock, Responsible AI, Generative AI, AI Security, Artificial Intelligence, Large Language Modeling, Amazon Web Services, Embeddings, Retrieval-Augmented Generation, Image Analysis
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Jira (Software), Agile Project Management, Backlogs, Kanban Principles, Collaborative Software, Project Management Software, User Story, Project Management, Project Coordination, Agile Methodology, Work Breakdown Structure, Issue Tracking, Organizational Skills, Workflow Management, Prioritization
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Apache Spark, PySpark, Performance Tuning, Apache Airflow, Data Transformation, Extract, Transform, Load, Data Lakes, Data Architecture, Data Integration, Data Pipelines, Data Warehousing, SQL, Data Governance, Terraform, Database Architecture and Administration, Data Security, Infrastructure as Code (IaC), Cloud Computing, Disaster Recovery, Cloud Infrastructure
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: File I/O, Data Validation
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Active Listening, Non-Verbal Communication, Compassion, Sales Strategy, Consultative Selling, Empathy & Emotional Intelligence, Customer Inquiries, Emotional Intelligence, Selling Techniques, Rapport Building, Communication Strategies, Consumer Behaviour, Personalized Service, Negotiation, Decision Making
Mixed · Course · 1 - 3 Months

Skills you'll gain: Data Modeling, Power BI, Data Manipulation, Data Literacy, Database Design, Data Transformation, Data Integration, Star Schema, Data Cleansing, Relationship Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Marketing, Paid media, Target Audience, Data Storytelling, Social Media Marketing, Social Media Strategy, Content Creation, Search Engine Optimization, Marketing Budgets, Order Fulfillment, Media Planning, Search Engine Marketing, Google Ads, Social Media Management, Customer Retention, Customer Relationship Management, E-Commerce, Performance marketing, Email Automation, Marketing
Beginner · Professional Certificate · 3 - 6 Months