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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Google Gemini, Responsible AI, Retrieval-Augmented Generation, Generative AI Agents, Generative AI, Google Workspace, Google Cloud Platform, AI Enablement, Customer experience improvement, Gemini, AI Security, AI Product Strategy, Productivity Software, Customer Engagement, AI Workflows, Agentic systems, Cloud Computing, Artificial Intelligence, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    SAP

    SAP Technology Consultant

    Skills you'll gain: SAP S/4HANA, System Design and Implementation, Solution Sales Engineering, Relationship Building, ABAP RESTful Programming Model (RAP), Project Management, Test Script Development, Rapport Building, Project Implementation, Software As A Service, Enterprise Architecture, Enterprise Resource Planning, Consultative Approaches, Solution Architecture, Project Closure, Stakeholder Communications, Test Planning, Workforce Development, Requirements Analysis, Company, Product, and Service Knowledge

    4.6
    Rating, 4.6 out of 5 stars
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    1.6K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Packt

    Orchestrating Data Pipelines and Advanced Data Strategies

    Skills you'll gain: Cloud Computing Architecture, Amazon Elastic Compute Cloud, Data Visualization Software, Cloud Storage, Dashboard, Scalability, Data Strategy, Data Integration, Real Time Data, Data Storage

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Build Powerful AI Agents with OpenAI Tools

    Skills you'll gain: AI Orchestration, AI Workflows, Generative AI Agents, Agentic systems, OpenAI API, Tool Calling, OAuth, Middleware, Performance Tuning, Real Time Data, Interoperability, API Gateway, Agentic Workflows, Enterprise Application Management, Software Development Tools, LLM Application, Prompt Engineering, Distributed Computing, Data Persistence, Context Management

    Intermediate · Professional Certificate · 1 - 3 Months

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    Coursera

    Thrive: Personal and Professional Growth

    Skills you'll gain: Mindfulness, Growth Mindedness, Executive Presence, Goal Setting, Thought Leadership, Personal Development, Stress Management, Prompt Engineering, Emotional Intelligence, Goal-Oriented, Self-Awareness, Resilience, Influencing, ChatGPT, Professional Development, Leadership, Health And Wellness Coaching, Branding, Communication, Critical Thinking

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    Rating, 4.6 out of 5 stars
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    192 reviews

    Beginner · Specialization · 3 - 6 Months

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    LearnQuest

    Scrum Master Certification

    Skills you'll gain: User Story, Behavior-Driven Development, DevSecOps, Agile Project Management, Test Driven Development (TDD), Backlogs, Sprint Planning, Kanban Principles, Agile Methodology, Scrum (Software Development), Continuous Integration, Agile Software Development, Project Risk Management, Sprint Retrospectives, Lean Methodologies, Scaled Agile Framework, DevOps, Risk Management, Agile Product Development, Management Reporting

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    Rating, 4.6 out of 5 stars
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    Beginner · Specialization · 3 - 6 Months

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    Erasmus University Rotterdam

    Innovation Management

    Skills you'll gain: Innovation, Creativity, Brainstorming, Process Development, Design Thinking, Organizational Leadership, Product Development, Diversity and Inclusion, Product Lifecycle Management, Team Management, Business Strategy, Lean Methodologies

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    Rating, 4.7 out of 5 stars
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    2.2K reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Verify Fixes and Analyze Quality Metrics

    Skills you'll gain: Verification And Validation, Software Quality Assurance, Software Quality (SQA/SQC), Debugging, Maintainability, Regression Testing, Quality Assurance, Data Quality, Issue Tracking, Root Cause Analysis, Business Intelligence, Jira (Software)

    Beginner · Course · 1 - 4 Weeks

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    Alex Genadinik

    Empathy And Emotional Intelligence For Sales Professionals

    Skills you'll gain: Active Listening, Non-Verbal Communication, Compassion, Sales Strategy, Consultative Selling, Empathy & Emotional Intelligence, Customer Inquiries, Emotional Intelligence, Selling Techniques, Rapport Building, Communication Strategies, Consumer Behaviour, Personalized Service, Negotiation, Decision Making

    Mixed · Course · 1 - 3 Months

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    Board Infinity

    Mastering Brand Awareness: Fundamentals to Advanced

    Skills you'll gain: Target Audience, Marketing Psychology, Digital Media Strategy, Target Market, Paid media, Marketing Analytics, Social Media Campaigns, Persona Development, Marketing, Google Analytics, Social Media, Storytelling, Content Strategy

    Intermediate · Course · 1 - 4 Weeks

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    Salesforce

    Salesforce Sales Development Representative

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management, Lead Generation, Sales Development, Time Management, Business Writing, Salesforce, Writing, Productivity, Cold Calling, Sales Prospecting, Growth Mindedness, Verbal Communication Skills, Cultural Diversity, Sales Enablement, Empathy, Interviewing Skills, Professional Development, Sales

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
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    596 reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    EDUCBA

    Analyze Investment Banking & Financial Market Systems

    Skills you'll gain: Investments, Financial Analysis, Economic Development, Market Analysis, Securities Trading, Asset Management, Mergers & Acquisitions, Underwriting

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Generative AI Leader: Google Cloud
  • SAP Technology Consultant: SAP
  • Orchestrating Data Pipelines and Advanced Data Strategies: Packt
  • Build Powerful AI Agents with OpenAI Tools: Coursera
  • Thrive: Personal and Professional Growth: Coursera
  • Scrum Master Certification: LearnQuest
  • Innovation Management: Erasmus University Rotterdam
  • Verify Fixes and Analyze Quality Metrics: Coursera
  • Empathy And Emotional Intelligence For Sales Professionals: Alex Genadinik
  • Mastering Brand Awareness: Fundamentals to Advanced: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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