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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Coursera

    Analyze Marketing: Define and Apply Strategy

    Skills you'll gain: Value Propositions, Target Audience, Target Market, Strategic Decision-Making, Business Strategy, Strategic Marketing, Marketing Planning, Competitive Analysis, Marketing, Competitive Intelligence, Analysis, Marketing Strategy and Techniques, Customer Analysis, Market Analysis

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Microsoft Excel for Office 365 (Desktop or Online): Part 3

    Skills you'll gain: Microsoft Excel, Excel Formulas, Excel Macros, Data Visualization, Consolidation, Forecasting, Spreadsheet Software, Microsoft 365, Microsoft Office, Pivot Tables And Charts, Data Sharing, Data Mapping, Productivity Software, Collaborative Software, Data Integration, Data Analysis, Data Entry, Document Management, Data Management, User Interface (UI)

    Advanced · Course · 1 - 3 Months

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    EDUCBA

    Analyze and Apply Agile & Scrum for Business Success

    Skills you'll gain: Team Performance Management, Kanban Principles, Estimation

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Debug and Perfect Your No-Code Apps

    Skills you'll gain: User Feedback, Functional Testing, Root Cause Analysis, UI/UX Research, Experience Design, User Experience, Problem Management, User Interface (UI) Design, Integration Testing, Application Development, Network Troubleshooting, Investigation

    Intermediate · Course · 1 - 4 Weeks

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    LearnQuest

    Sales Enablement, Innovation, and Growth Hacking

    Skills you'll gain: Sales Enablement, Sales Strategy, Lead Generation, Sales Training, Sales Process, Customer Relationship Management (CRM) Software, Sales Prospecting, Global Marketing, Data-Driven Decision-Making, Marketing Automation, Key Performance Indicators (KPIs), Digital Media Strategy, AI Personalization, Content Creation, Video Production

    Beginner · Course · 1 - 4 Weeks

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    Edureka

    RAG Systems in Practice

    Skills you'll gain: Retrieval-Augmented Generation, Model Deployment, LangChain, Performance Tuning, AI Workflows, Generative AI, LangGraph, Embeddings, Prompt Engineering, Large Language Modeling, Vector Databases, Data Preprocessing, Scalability, Model Evaluation

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Build Dynamic No-Code Apps

    Skills you'll gain: No-Code Development, User Centered Design, Mobile Development, Web Applications, User Interface (UI) Design, Experience Design, UI/UX Research, User Feedback, Functional Testing, Integration Testing, Root Cause Analysis

    Intermediate · Course · 1 - 4 Weeks

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    Università di Napoli Federico II

    English Pre-Beginner

    Skills you'll gain: English Language, Language Learning, Language Competency, Vocabulary, Grammar, Oral Comprehension

    Beginner · Course · 1 - 3 Months

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    Alex Genadinik

    ABM - Account Based Marketing To Get The Biggest 5% Clients

    Skills you'll gain: Lead Generation, Search Engine Optimization, Customer Acquisition Management, Account Strategy, Keyword Research, Outbound Calls, Sales Prospecting, Upselling, Web Analytics and SEO, B2B Sales, Sales Strategy, Marketing, Marketing Strategies, Content Marketing, Target Market, Content Creation

    Mixed · Course · 1 - 4 Weeks

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    AI CERTs

    AI in Finance Agent

    Skills you'll gain: Responsible AI, Agentic Workflows, Risking, Generative AI Agents, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Power BI, AI Workflows, Accounting and Finance Software, Regulatory Compliance, Automation, Financial Data, Wealth Management, Compliance Management, Generative AI, Financial Forecasting, Data Processing, Finance, Workflow Management, General Finance

    Intermediate · Course · 1 - 3 Months

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    Logical Operations

    Microsoft Excel 2021-2024 Mastery

    Skills you'll gain: Microsoft Excel, Spreadsheet Software, Excel Formulas, Microsoft Office, Pivot Tables And Charts, Excel Macros, Data Presentation, Microsoft 365, Business Intelligence, Data Visualization Software, Productivity Software, Data Visualization, Data Integration, Data Entry, Key Performance Indicators (KPIs), Data Management, Document Management, File Management, Performance Management, User Interface (UI)

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Uncover Product Insights: Analyze Engagement Metrics

    Skills you'll gain: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Business Metrics, Performance Metric, Performance Analysis, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Analyze Marketing: Define and Apply Strategy: Coursera
  • Microsoft Excel for Office 365 (Desktop or Online): Part 3: Logical Operations
  • Analyze and Apply Agile & Scrum for Business Success: EDUCBA
  • Debug and Perfect Your No-Code Apps: Coursera
  • Sales Enablement, Innovation, and Growth Hacking: LearnQuest
  • RAG Systems in Practice: Edureka
  • Build Dynamic No-Code Apps: Coursera
  • English Pre-Beginner: Università di Napoli Federico II
  • ABM - Account Based Marketing To Get The Biggest 5% Clients: Alex Genadinik
  • AI in Finance Agent: AI CERTs

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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