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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
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    Microsoft

    Fundamentals of Big Data with Microsoft Azure

    Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Databricks, Big Data, Distributed Computing, Public Cloud, Cloud Computing, Data Lakes, Cloud Computing Architecture, Data Processing, Scalability, Data Storage Technologies, Analytics, Real Time Data

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Automate, Enhance, and No-Code Apps

    Skills you'll gain: No-Code Development, Workflow Management, Business Process Modeling, Process Mapping, Business Process, Data Integration

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    Alex Genadinik

    Facebook Marketing And Facebook Ads To Get More Engagement

    Skills you'll gain: Facebook, Copywriting, Social Media Marketing, Social Media Strategy, Instagram, Social Media Campaigns, Digital Advertising, Drive Engagement, Content Creation, Advertising, Customer Engagement, Target Audience

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
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    University of Illinois Urbana-Champaign

    Microeconomics Principles

    Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Business Economics, Behavioral Economics, Policy Analysis, Business Operations, Price Negotiation, Socioeconomics, Consumer Behaviour, Social Sciences, Political Sciences, Economics, Policy, and Social Studies, Business Strategy, Public Policies, Competitive Analysis, Decision Making, Market Analysis, Resource Allocation, Environmental Issue

    4.8
    Rating, 4.8 out of 5 stars
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    3.4K reviews

    Beginner · Specialization · 1 - 3 Months

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    U

    Universiteit Leiden

    De-Mystifying Mindfulness

    Skills you'll gain: Mindfulness, Mental Health Therapies, Personal Development, Self-Awareness, Interactive Learning, Psychology, Stress Management, Mental Health, Social Sciences, Critical Thinking, Social Impact, Ethical Standards And Conduct

    4.8
    Rating, 4.8 out of 5 stars
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    1.6K reviews

    Beginner · Course · 1 - 3 Months

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    Packt

    Mastering WebRTC: Real-Time Communication with JavaScript

    Skills you'll gain: Browser Compatibility, Web Applications, Node.JS, Javascript, Network Troubleshooting, Web Services, Front-End Web Development, Debugging, Real Time Data, Web Servers, Application Programming Interface (API), Telecommunications, Servers, Network Protocols

    Intermediate · Course · 1 - 3 Months

  • Status: New
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    Logical Operations

    Microsoft Access for Office 365: Part 2

    Skills you'll gain: Microsoft Access, Relational Databases, Database Design, Database Management, Data Integrity, Databases, Data Validation, Database Software, Query Languages, Microsoft 365, Data Management, Microsoft Office, Data Presentation, Productivity Software, User Interface (UI), User Interface (UI) Design

    Mixed · Course · 1 - 3 Months

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    Coursera

    CHRO Excellence: Transforming HR Teams

    Skills you'll gain: Culture Transformation, Human Resource Strategy, Human Capital, Organizational Change, Diversity and Inclusion, Strategic Leadership, Talent Management, Business Transformation, Change Management, Workforce Planning, Organizational Effectiveness, Data-Driven Decision-Making, Predictive Analytics, Strategic Partnership

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    Kibana 8.x – A Quick Start Guide to Data Analysis

    Skills you'll gain: Kibana, Dashboard, Interactive Data Visualization, Data Visualization, Data Visualization Software, Grafana, Graphing, Data Analysis, Splunk, Real Time Data, Anomaly Detection, Applied Machine Learning, Time Series Analysis and Forecasting, Query Languages, SQL, Role-Based Access Control (RBAC), Qualitative Research

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    M

    Microsoft

    Microsoft Copilot: Your Everyday AI Companion

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Responsible AI, Data Governance, Microsoft 365, Sales Enablement, Marketing Automation, Customer experience improvement, Business Process Automation, Compliance Management, AI Security, Customer Service, Information Privacy, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Critical Thinking

    4.5
    Rating, 4.5 out of 5 stars
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    151 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
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    Fractal Analytics

    Mastering User Centric Design with Generative AI

    Skills you'll gain: Responsible AI, A/B Testing, Design Thinking, Ideation, Generative AI, AI Product Strategy, UI/UX Research, Brainstorming, Data Ethics, Experience Design, Innovation, User Research, Data Storytelling, Data Analysis, AI Enablement, Artificial Intelligence, Prompt Engineering, Critical Thinking, Business Consulting, Problem Solving

    4.6
    Rating, 4.6 out of 5 stars
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    198 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Assess for Success: Marketing Analytics and Measurement

    Skills you'll gain: Media Planning, Spreadsheet Software, A/B Testing, Return On Investment, Marketing Analytics, Key Performance Indicators (KPIs), Google Analytics, Pivot Tables And Charts, Performance Measurement, Performance marketing, Digital Marketing, Data Presentation, Google Ads, Marketing Budgets, Marketing, Web Analytics and SEO, Data Analysis, Stakeholder Communications

    4.6
    Rating, 4.6 out of 5 stars
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    2.2K reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Fundamentals of Big Data with Microsoft Azure: Microsoft
  • Automate, Enhance, and No-Code Apps: Coursera
  • Facebook Marketing And Facebook Ads To Get More Engagement: Alex Genadinik
  • Microeconomics Principles: University of Illinois Urbana-Champaign
  • De-Mystifying Mindfulness: Universiteit Leiden
  • Mastering WebRTC: Real-Time Communication with JavaScript: Packt
  • Microsoft Access for Office 365: Part 2: Logical Operations
  • CHRO Excellence: Transforming HR Teams: Coursera
  • Kibana 8.x – A Quick Start Guide to Data Analysis: Packt
  • Microsoft Copilot: Your Everyday AI Companion: Microsoft

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