Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.
Arizona State University
Skills you'll gain: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Ideation, Peer Review, Design Strategies, Aesthetics, Case Studies, User Experience Design, Customer experience improvement, New Product Development, Business Modeling, Sustainable Design, Consumer Behaviour
★ 4.7 (4.2K) · Beginner · Specialization · 3 - 6 Months

Imperial College London
Skills you'll gain: Regression Analysis, Calculus, Model Optimization, Mathematical Software, Machine Learning Methods, Numerical Analysis, Applied Mathematics, Applied Machine Learning, Linear Algebra, Artificial Neural Networks, Deep Learning, Mathematical Theory & Analysis, Derivatives
★ 4.7 (5.8K) · Beginner · Course · 1 - 3 Months
Skills you'll gain: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing Campaigns, Digital Marketing, Digital Marketing Tools, Marketing Automation, Campaign Planning, Content Performance Analysis, Information Privacy, Marketing Analytics, Promotional Strategies, Data Ethics, Digital Analysis, Smart Goals, Customer Retention, Key Performance Indicators (KPIs)
★ 4.8 (2.9K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Active Listening, Rapport Building, Sales Training, Trustworthiness, Selling Techniques, Consultative Selling, Personal Attributes, Composure, Sales Development, Sales, Consultative Approaches, General Sales Practices, Verbal Communication Skills, Customer Relationship Building, Communication, Relationship Building, Communication Strategies, Customer Engagement, Empathy, Service Recovery
Intermediate · Course · 1 - 4 Weeks

Universiteit Leiden
Skills you'll gain: Public Safety and National Security, Research, Mitigation, Research Methodologies, Policy Analysis, Media and Communications, World History, International Relations, Security Strategy, Political Sciences, Public Policies, Trend Analysis, Social Impact, Psychology
★ 4.8 (3.3K) · Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Training, Selling Techniques, Case Studies, Sales Support, Sales Enablement, Business Planning, General Sales Practices, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Market Intelligence, Product Planning, Customer Analysis, Competitive Intelligence
★ 4.5 (545) · Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Email Automation, Agentic Workflows, Generative AI Agents, Retrieval-Augmented Generation, AI Workflows, Business Process Automation, ChatGPT, Product Automation, Model Context Protocol, Automation, Vector Databases, Agentic systems, Prompt Engineering, Workflow Management, Jira (Software), Social Media Campaigns, Agile Methodology, Context Management, Waterfall Methodology
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: User Story, Engineering Management, Stakeholder Analysis, Project Scoping, Team Leadership, Team Management, Scope Management, Agile Project Management, Scrum (Software Development), Team Performance Management, Sprint Planning, Risk Management, Agile Methodology, Project Planning, Stakeholder Management, Leadership and Management, Team Building, Project Management, Budget Management, Stakeholder Communications
★ 4.7 (1.6K) · Beginner · Specialization · 1 - 3 Months

University of Michigan
Skills you'll gain: UI/UX Research, Surveys, Qualitative Research, User Experience Design, User Experience, Usability Testing, User Research, Design Research, User Story, Prototyping, Wireframing, User Centered Design, Survey Creation, User Interface and User Experience (UI/UX) Design, Interaction Design, Interactive Design, Ideation, A/B Testing, Conceptual Design, Persona (User Experience)
★ 4.7 (2.3K) · Beginner · Specialization · 3 - 6 Months

The Expert Academy
Skills you'll gain: Consumer Behaviour, Critical Thinking, Marketing Psychology, Critical Thinking and Problem Solving, General Sales Practices, Persuasive Communication, Overcoming Objections, Influencing, Trustworthiness, Conflict Management, Customer Analysis, Stakeholder Engagement, Decision Making, Behavioral Economics, Communication, Relationship Building, Psychology
Intermediate · Course · 1 - 4 Weeks

Sage Publications
Skills you'll gain: Retail Sales, Conflict Management, Retail Store Operations, Cross-Channel Marketing, Market Dynamics, Sales Strategy, E-Commerce, Coordinating, Market Analysis, Business-To-Consumer, Supplier Performance Management, Customer Analysis, Vendor Management, Performance Measurement, Strategic Partnership, Performance Management, Systems Analysis, Performance Analysis, Performance Improvement, Model Evaluation
Intermediate · Course · 1 - 3 Months

Copenhagen Business School
Skills you'll gain: Consumer Behaviour, Marketing Psychology, Decision Making, Sensory Systems Analysis, Branding, Human Learning, Market Research, Business Ethics, Marketing, Brand Loyalty, Ethical Standards And Conduct, Brand Awareness
★ 4.7 (3.5K) · Beginner · Course · 1 - 3 Months