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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    EDUCBA

    Advanced SAS Programming, Macros & Reporting

    Skills you'll gain: Sampling (Statistics), Logistic Regression, SAS (Software), Predictive Analytics, Automation, Data Integration, Advanced Analytics, Debugging, Statistical Programming, SQL, Statistical Methods, Report Writing, Data Manipulation, Model Evaluation, Data Analysis, Statistical Reporting, Data Access, Microsoft Excel, Analysis, Finance

    Beginner · Specialization · 3 - 6 Months

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    Starweaver

    Advanced Strategic Threat Intelligence Research & Reporting

    Skills you'll gain: Cyber Threat Intelligence, Threat Modeling, MITRE ATT&CK Framework, Threat Detection, Intelligence Collection and Analysis, Report Writing, Technical Communication, Cybersecurity, Data Storytelling, Verbal Communication Skills, Vulnerability Assessments, Incident Response, Risk Analysis, Communication, Infrastructure Security, Analysis, Stakeholder Communications

    Intermediate · Course · 1 - 3 Months

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    EDUCBA

    Master AutoCAD Drafting: Create, Organize & Document

    Skills you'll gain: Technical Drawing, Engineering Documentation, Engineering Drawings, Architectural Drawing, Geometric Dimensioning And Tolerancing

    Beginner · Course · 1 - 4 Weeks

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    University of California, Davis

    Google SEO Fundamentals

    Skills you'll gain: Search Engine Optimization, Keyword Research, Search Engine Marketing, Web Analytics and SEO, Target Audience, Social Media Strategy, Content Strategy, Digital Marketing, Persona Development, Marketing, Marketing Strategy and Techniques, AI Product Strategy, Social Media, Competitive Analysis, Brand Awareness, Customer Insights

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    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Uncover Product Insights: Analyze Engagement Metrics

    Skills you'll gain: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Business Metrics, Performance Metric, Performance Analysis, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Build Robust Java ML Models with Entropy

    Skills you'll gain: Model Evaluation, Model Deployment, Decision Tree Learning, Data Preprocessing, Classification Algorithms, Predictive Modeling, Random Forest Algorithm, Applied Machine Learning, Java, Program Evaluation, Machine Learning, Feature Engineering, Algorithms, Program Implementation, Business Development

    Advanced · Course · 1 - 4 Weeks

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    Coursera

    RF/Microwave Design - Antenna Design

    Skills you'll gain: electromagnetics, Electrical Engineering, Electronics Engineering, Electronics, Verification And Validation, Communication Systems, Wireless Networks, Digital Communications, Telecommunications, Technical Design, Prototyping, Engineering Design Process, Simulation and Simulation Software, Simulations, Workflow Management, Radiation Protection, Network Troubleshooting, Business Workflow Analysis

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Technical Publication - Diagramming Standards

    Skills you'll gain: Diagram Design, Technical Documentation, Technical Drawing, Software Design Documents, Unified Modeling Language, Technical Communication, Data Flow Diagrams (DFDs), Document Management, Style Guides, Image Quality, File Management, Software Versioning, Graphic and Visual Design, Web Content Accessibility Guidelines, Version Control, Typography

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    CPC & Keyword Research

    Skills you'll gain: Pay Per Click Advertising, Performance marketing, Google Ads, Keyword Research, Advertising Campaigns, Search Engine Marketing, Marketing Budgets, Online Advertising, Paid media, Advertising, Digital Advertising, Marketing, Data-Driven Decision-Making, Digital Marketing, Sales Presentation, Performance Metric

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    OpenTelemetry for Unified Observability

    Skills you'll gain: .NET Framework, Prometheus (Software), Cloud-Native Computing, Site Reliability Engineering, Kubernetes, Data Import/Export, Application Programming Interface (API), Data Analysis Software

    Intermediate · Course · 1 - 4 Weeks

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    EDUCBA

    Develop a C# .NET Color Weigh Scale Application

    Skills you'll gain: Database Design, Relational Databases, Database Management, Database Application, C# (Programming Language), SQL, Business Logic, Software Development Life Cycle, Data Management, Systems Development, Application Development, Application Design, User Interface (UI), Data Validation, Test Case

    Beginner · Course · 1 - 4 Weeks

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    Amazon Web Services

    SageMaker Unified Studio Foundations for Data Analytics

    Skills you'll gain: AWS SageMaker, Generative AI, Data Lakes, Data Governance, Data Architecture, Data Management, SQL, Applied Machine Learning

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Advanced SAS Programming, Macros & Reporting: EDUCBA
  • Advanced Strategic Threat Intelligence Research & Reporting: Starweaver
  • Master AutoCAD Drafting: Create, Organize & Document: EDUCBA
  • Google SEO Fundamentals: University of California, Davis
  • Uncover Product Insights: Analyze Engagement Metrics: Coursera
  • Build Robust Java ML Models with Entropy: Coursera
  • RF/Microwave Design - Antenna Design: Coursera
  • Technical Publication - Diagramming Standards: Coursera
  • CPC & Keyword Research: Coursera
  • OpenTelemetry for Unified Observability: Coursera

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