
Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Customer Relationship Building, Conflict Management, Empathy, Professionalism
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Identity and Access Management, Cloud Infrastructure, Google Cloud Platform, Application Deployment, Cloud Applications, Kubernetes, Load Balancing, Cloud Management, Microservices, Infrastructure As A Service (IaaS), Cloud Security, CI/CD, Cloud Computing, Cloud Computing Architecture, Network Architecture, Data Storage, Platform As A Service (PaaS), Site Reliability Engineering, Service Level Agreement, Cloud Storage
Intermediate · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Process Analysis, Process Improvement
Mixed · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Critical Thinking and Problem Solving, Technical Support and Services, Customer Relationship Management, Interpersonal Communications, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management
Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Price Negotiation, Intercultural Competence, Negotiation, Business Ethics, Contract Negotiation, Cultural Diversity, Business Communication, Conflict Management, Decision Making
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Customer Relationship Management (CRM) Software, Data Visualization, Customer Support, Sales Management, Customer Service, Sales Strategy, Sales Process, Business Reporting, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Insurance, Insurance Policies, Asset Protection, Underwriting, Property and Real Estate, Risk Management, Property Management, Wealth Management, Asset Management, Financial Planning, Legal Risk, Risk Analysis, Finance, Emerging Technologies, Human Capital
Beginner · Course · 1 - 4 Weeks

Peking University
Skills you'll gain: Oral Comprehension, English Language, Language Competency, Communication, Language Learning, Vocabulary, Grammar, Culture
Mixed · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Product Strategy, Product Planning, Product Roadmaps, Agile Product Development, Product Management, Prototyping, Product Development, New Product Development, Stakeholder Management, Design and Product, Design Thinking, Team Management, Product Design, Human Centered Design, Product Improvement, Innovation, Design Strategies, Design, Customer Service, Design Specifications
Intermediate · Course · 1 - 3 Months

Yonsei University
Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Healthcare Industry Knowledge, Expectation Management, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Marketing, Patient-centered Care, Capacity Management
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Ideation, Entrepreneurship, Innovation, Creativity, B2B Sales, Sales, Business Planning, Business Strategy, Business Development, Self-Awareness, Global Marketing, Human Resources, Fundraising and Crowdsourcing, Financial Analysis, Cash Management, Recruitment, Team Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Application Deployment, Cloud Infrastructure, CI/CD, Cloud Security, Service Level Agreement, Microservices, Google Cloud Platform, Network Architecture, Site Reliability Engineering, Cloud Computing Architecture, Kubernetes, Restful API, Cloud Storage, Cloud Computing, Key Performance Indicators (KPIs), DevOps, Virtual Networking, System Design and Implementation, Load Balancing, Disaster Recovery
Advanced · Course · 1 - 3 Months