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Explore the Customer Experience Course Catalog
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Integration, Organizational Skills
- Status: New
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), AI Personalization, Customer Engagement, Predictive Analytics, Personalized Service, ChatGPT, Customer Service, Customer Insights, Loyalty Programs, Self Service Technologies, Data-Driven Decision-Making, Automation, Business Ethics, Artificial Intelligence, Generative AI, Return On Investment
- Status: Free Trial
Skills you'll gain: User Experience Design, User Story, Ideation, Usability, Web Content Accessibility Guidelines, User Research, Design Thinking, Human Centered Design, Competitive Analysis, User Flows, Persona Development
Coursera Instructor Network
Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing
- Status: Free Trial
Skills you'll gain: React Native, Jest (JavaScript Testing Framework), Version Control, UI/UX Research, Usability Testing, Unix Commands, Restful API, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, SQL, User Interface and User Experience (UI/UX) Design, User Interface (UI), User Experience, Mobile Development, Design Research, React.js, Javascript
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations, Oral Comprehension
- Status: Free Trial
Multiple educators
Skills you'll gain: Network Security, Incident Response, Cloud Computing Architecture, Penetration Testing, Computer Security Incident Management, Cloud Services, Business Continuity, Security Controls, Disaster Recovery, Peripheral Devices, Configuration Management, Cybersecurity, Computing Platforms, Cloud Security, Cloud Technologies, Cloud Infrastructure, Network Troubleshooting, Cloud Platforms, Cloud Hosting, Cloud Engineering
- Status: Free Trial
Skills you'll gain: Exploratory Data Analysis, Data Storytelling, Statistical Hypothesis Testing, Data Ethics, Data Visualization Software, Sampling (Statistics), Data Presentation, Regression Analysis, Feature Engineering, Data Transformation, Descriptive Statistics, Professional Networking, Data Visualization, Tableau Software, Data Manipulation, Statistical Analysis, Statistical Machine Learning, Object Oriented Programming (OOP), Data Analysis, Interviewing Skills
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interviewing Skills
- Status: Free Trial
Skills you'll gain: Jest (JavaScript Testing Framework), Version Control, UI/UX Research, Usability Testing, Responsive Web Design, Data Structures, Unix Commands, HTML and CSS, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, User Interface and User Experience (UI/UX) Design, Bootstrap (Front-End Framework), React.js, Mobile Development, Front-End Web Development, Algorithms, Javascript
- Status: Free TrialStatus: New AI skills
Google
Skills you'll gain: Threat Modeling, Network Security, Threat Management, Incident Response, Vulnerability Management, Computer Security Incident Management, Hardening, Intrusion Detection and Prevention, Cyber Threat Intelligence, Cyber Attacks, Cybersecurity, Network Protocols, Professional Networking, Bash (Scripting Language), Operating Systems, Security Controls, Stakeholder Communications, Debugging, Interviewing Skills, Python Programming
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Software Development Life Cycle, HTML and CSS, Large Language Modeling, Software Architecture, Development Environment, Flask (Web Framework), Generative AI, Unit Testing, ChatGPT, Engineering Software, Jupyter, Artificial Intelligence, Bootstrap (Front-End Framework), Software Design, Software Development Tools, OpenAI, Python Programming, Interviewing Skills, Professional Development
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Create Customer Support Data with Google Sheets: Coursera Project Network
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- Start the UX Design Process: Empathize, Define, and Ideate: Google
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Meta React Native: Meta
- CVS Health Call Center Customer Service: CVS Health
- IBM and ISC2 Cybersecurity Specialist: IBM
- Google Advanced Data Analytics: Google
- CVS Health Retail Customer Service: CVS Health
- Meta Front-End Developer: Meta