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    • Customer Experience

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    445 results for "customer experience"

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      IE Business School

      Branding and Customer Experience

      Skills you'll gain: Brand Management, Business Analysis, Business Psychology, Customer Analysis, Design and Product, Human Computer Interaction, Marketing, Research and Design, User Experience, User Experience Design, User Research, Human Resources, People Analysis, Customer Relationship Management, Customer Success, Finance, Leadership and Management, Sales, Strategy and Operations

      4.6

      (412 reviews)

      Intermediate · Course · 1-3 Months

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      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Communication, Entrepreneurship, Leadership and Management, Problem Solving, Research and Design, Supply Chain and Logistics, Customer Support, Customer Relationship Management, Finance, Marketing, Strategy and Operations, Customer Success, Sales, Adaptability, Business Psychology, Business Analysis, Customer Analysis, Emotional Intelligence, Performance Management, Collaboration, Design and Product, Human Computer Interaction, User Research

      4.8

      (1.3k reviews)

      Beginner · Course · 1-4 Weeks

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      Google Cloud

      Customer Experiences with Contact Center AI - Dialogflow CX

      Skills you'll gain: Machine Learning, Natural Language Processing, Business Psychology, Research and Design, User Experience Design, Human Computer Interaction, Applied Machine Learning, Reinforcement Learning, Software Architecture, Software Engineering, Theoretical Computer Science, Mobile Development, Other Mobile Programming Languages, User Experience, Cloud Computing, Communication, Computer Architecture, Computer Graphics, Computer Networking, Continuous Integration, DevOps, Google Cloud Platform, Interactive Design, Network Architecture, Software As A Service, Finance, Operations Management

      4.5

      (191 reviews)

      Beginner · Specialization · 3-6 Months

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      Coursera Project Network

      Introduction to CRM with HubSpot

      Skills you'll gain: Customer Relationship Management, Finance, Marketing, Back-End Web Development, Data Management, Leadership and Management, Web Development

      4.7

      (539 reviews)

      Beginner · Guided Project · Less Than 2 Hours

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      Coursera Project Network

      Create Customer Personas in Canva

      Skills you'll gain: Customer Relationship Management, Finance, Marketing, Persona Research, Research and Design

      4.9

      (21 reviews)

      Beginner · Guided Project · Less Than 2 Hours

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      University System of Georgia

      Customer Centricity with Professor Jagdish Sheth

      Beginner · Specialization · 1-3 Months

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      University System of Georgia

      How to Become a Trusted Advisor with Jagdish Sheth

      Beginner · Course · 1-4 Weeks

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      Free

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      University of Illinois at Urbana-Champaign

      Customer Insights: New Product Development Orientation

      Skills you'll gain: Design and Product, Entrepreneurship, Marketing, Sales, Strategy and Operations

      4.4

      (94 reviews)

      Beginner · Course · 1-3 Months

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      University System of Georgia

      Managing Customer Expectations with Jagdish Sheth

      Beginner · Course · 1-4 Weeks

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      University System of Georgia

      Customer Centricity as Competitive Advantage - Jagdish Sheth

      Beginner · Course · 1-4 Weeks

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      Google

      Satisfaction Guaranteed: Develop Customer Loyalty Online

      Skills you'll gain: Digital Marketing, Marketing, Sales, Business Communication, Communication, Customer Success, E-Commerce, Leadership and Management, Professional Development, Research and Design, Strategy and Operations, Survey Creation, Customer Relationship Management, Customer Support, Data Analysis, Entrepreneurship, Finance, Financial Analysis, Human Resources, Market Analysis, Market Research, Mathematics, Search Engine Optimization, Supply Chain and Logistics

      4.8

      (730 reviews)

      Beginner · Course · 1-4 Weeks

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      Alfaisal University | KLD

      تجربة العملاء وخلق القيمة

      5.0

      (6 reviews)

      Beginner · Course · 1-4 Weeks

    Searches related to customer experience

    customer experiences with contact center ai - dialogflow cx
    customer experiences with contact center ai - dialogflow es
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    In summary, here are 10 of our most popular customer experience courses

    • Branding and Customer Experience: IE Business School
    • Customer Service Fundamentals: Knowledge Accelerators
    • Customer Experiences with Contact Center AI - Dialogflow CX: Google Cloud
    • Introduction to CRM with HubSpot: Coursera Project Network
    • Create Customer Personas in Canva: Coursera Project Network
    • Customer Centricity with Professor Jagdish Sheth: University System of Georgia
    • How to Become a Trusted Advisor with Jagdish Sheth: University System of Georgia
    • Customer Insights: New Product Development Orientation: University of Illinois at Urbana-Champaign
    • Managing Customer Expectations with Jagdish Sheth: University System of Georgia
    • Customer Centricity as Competitive Advantage - Jagdish Sheth: University System of Georgia

    Frequently Asked Questions about Customer Experience

    • Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

      However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

      While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    • Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

      A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

      According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    • Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    • Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    • To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    • If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.
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