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Customer Experience Courses

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Showing 504 total results for "customer experience"

  • Branding and Customer Experience by IE Business School
    Branding and Customer Experience
    IE Business School
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.6 out of five stars. 199 reviews
    4.6(199)
    14k students
    Intermediate LevelIntermediate
  • Customer Experiences with Contact Center AI by Google Cloud
    Customer Experiences with Contact Center AI
    Google Cloud
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.7 out of five stars. 27 reviews
    4.7(27)
    Intermediate LevelIntermediate
  • Branding: The Creative Journey by IE Business School
    Branding: The Creative Journey
    IE Business School
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.6 out of five stars. 734 reviews
    4.6(734)
    54k students
    Beginner LevelBeginner
  • User Experience Research and Design by University of Michigan
    User Experience Research and Design
    University of Michigan
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 1306 reviews
    4.8(1,306)
    58k students
    Beginner LevelBeginner
  • Diseño de Experiencia en Servicios by Universidad Austral
    Diseño de Experiencia en Servicios
    Universidad Austral
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 312 reviews
    4.8(312)
    7.6k students
    Beginner LevelBeginner
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    Customer Analytics
    University of Pennsylvania
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.6 out of five stars. 9978 reviews
    4.6(9,978)
    210k students
    Mixed LevelMixed
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    UX (User Experience) Capstone
    University of Michigan
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.6 out of five stars. 32 reviews
    4.6(32)
    6k students
    Beginner LevelBeginner
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    Real-World Product Management
    Advancing Women in Product
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.6 out of five stars. 148 reviews
    4.6(148)
    6.7k students
    Beginner LevelBeginner
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    Introduction to User Experience Principles and Processes
    University of Michigan
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 995 reviews
    4.8(995)
    40k students
    Beginner LevelBeginner
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    Understanding User Needs
    University of Michigan
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 338 reviews
    4.8(338)
    16k students
    Beginner LevelBeginner
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    Introduction to User Experience Design
    Georgia Institute of Technology
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.5 out of five stars. 4056 reviews
    4.5(4,056)
    170k students
    Beginner LevelBeginner
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    Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women
    Goldman Sachs
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.5 out of five stars. 293 reviews
    4.5(293)
    15k students
    Mixed LevelMixed
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    Fundamentals of Customers and Competition, with Goldman Sachs 10,000 Women
    Goldman Sachs
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 120 reviews
    4.8(120)
    6k students
    Mixed LevelMixed
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    Sustainable Fashion
    Copenhagen Business School
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 463 reviews
    4.8(463)
    31k students
    Beginner LevelBeginner
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    Marketing e vendas B2B: Fechando novos negócios
    Universidade de São Paulo
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 275 reviews
    4.8(275)
    22k students
    Beginner LevelBeginner
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    Strategies for Converting and Retaining Customers Online
    University of California, Irvine
    COURSE
    Beginner LevelBeginner
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    Marketing analytics: Know your customers
    Macquarie University
    COURSE
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.7 out of five stars. 192 reviews
    4.7(192)
    7.1k students
    Beginner LevelBeginner
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    UI / UX Design
    California Institute of the Arts
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarHalf Filled Star
    Rated 4.7 out of five stars. 4713 reviews
    4.7(4,713)
    160k students
    Beginner LevelBeginner
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    Brand Management: Aligning Business, Brand and Behaviour
    London Business School
    COURSE
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.9 out of five stars. 3772 reviews
    4.9(3,772)
    150k students
    Beginner LevelBeginner
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    Foundations of Management
    IESE Business School
    SPECIALIZATION
    Filled StarFilled StarFilled StarFilled StarFilled Star
    Rated 4.8 out of five stars. 3396 reviews
    4.8(3,396)
    130k students
    Beginner LevelBeginner

Searches related to customer experience

customer experience management

customer experiences with contact center ai

branding and customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Branding and Customer Experience: IE Business School
  • Customer Experiences with Contact Center AI: Google Cloud
  • Branding: The Creative Journey: IE Business School
  • User Experience Research and Design: University of Michigan
  • Diseño de Experiencia en Servicios: Universidad Austral
  • Customer Analytics: University of Pennsylvania
  • UX (User Experience) Capstone: University of Michigan
  • Real-World Product Management: Advancing Women in Product
  • Introduction to User Experience Principles and Processes: University of Michigan
  • Understanding User Needs: University of Michigan

Frequently Asked Questions about Customer Experience

  • Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.

  • Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.

  • Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.

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