The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session.



The Art of Negotiation
This course is part of multiple programs.

Instructor: Sue Robins, M.S. Ed.
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What you'll learn
Understand how negotiation differs from selling
Identify common negotiation styles
Describe the personal and behavioral characteristics of an effective negotiator
Assess your personal style and how it affects the negotiation process
Skills you'll gain
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There are 4 modules in this course
What's included
2 videos4 readings1 assignment
What's included
3 videos1 reading1 assignment
What's included
3 videos1 reading1 assignment1 peer review
What's included
6 videos3 readings1 assignment
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Reviewed on Sep 9, 2015
Best short and brief video as well as presentations. It helped me lot to learn new styles and approches towards "negotiations" which is part of daily life these days. Thanks to the team and Coursera.
Reviewed on Oct 20, 2020
Good overview of negotiation. I liked that the instructor gave an outline of what she would cover in each video, covered each topic and then gave a summary of what was covered.
Reviewed on Sep 11, 2020
Thanks to Sue Robin for this great Course. I learn a lot from you. Thanks to UCI Division of continuing education for conducting this great course. Thanks too to coursera.
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