Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Aspectos básicos de la asistencia técnica
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Aspectos básicos de la asistencia técnica
This course is part of Soporte de Tecnologías de la Información de Google Professional Certificate
Instructors: Onlea support
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Gain insight into a topic and learn the fundamentals.
13,405 reviews
Beginner level
No prior experience required
Flexible schedule
3 weeks at 10 hours a week
Learn at your own pace
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Skills you'll gain
- Information Technology Operations
- Technical Documentation
- Computer Hardware
- Information Technology
- Package and Software Management
- Technical Support and Services
- Technical Communication
- Computer Networking
- Technical Support
- General Networking
- End User Training and Support
- System Support
- Help Desk Support
- Software Installation
- Desktop Support
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
15 assignments
Taught in Spanish
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This course is part of the Soporte de Tecnologías de la Información de Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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- Gain a foundational understanding of a subject or tool
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There are 6 modules in this course
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Showing 3 of 13405
N
Reviewed on Oct 15, 2020
un curso bien explicado y con buenos resultados, una excelente introduccion sobre este curso , bien explicado cada paso, y cada exponente , una bonita experiencia , a seguir aprendiendo sobre esto
JC
Reviewed on Aug 29, 2024
En general, estoy muy satisfecho con el curso y definitivamente recomendaría a otros que lo tomen. Espero continuar mi educación en este campo y aplicar lo que he aprendido en mi futura carrera en TI.
LN
Reviewed on Jun 7, 2023
hola aprendí mucho de este curso gracias Google por todo gracias Alos profesores inmediatamente lo estoy aplicando en mi vida diaria y los clientes se quedan satisfechos hasta me dan más propina!
