Addresses the question of how to understand and specify the flow of work responsibility and movement of information throughout the enterprise. For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes. Analyzes the specification and implementation of complex information systems that integrate well into core business operations. Offers students an opportunity to learn how to use agile process specification techniques, dynamic process execution, and real-time measurement and reporting to support continuous business improvement and change. Part 2 of 2.

Business Process Engineering Part 2

Skills you'll gain
- Process Analysis
- Business Systems
- Agile Project Management
- Agile Methodology
- Business Process Reengineering
- Business Process
- Business Process Improvement
- Project Management
- Team Performance Management
- Innovation
- Business Process Modeling
- Team Building
- Business Process Management
- Process Flow Diagrams
- Lean Manufacturing
- Process Mapping
- Team Management
- Process Design
- Cross-Functional Team Leadership
- Lean Methodologies
Details to know

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April 2026
20 assignments
See how employees at top companies are mastering in-demand skills

There are 7 modules in this course
In this module, Analytical Solution Development, we will dive into the crucial phase of benefits management and solution evaluation in the context of project and program management. We will also explore how to harness the output of solution analysis to develop a benefits management plan and evaluate the success of a solution.
What's included
3 videos18 readings3 assignments
3 videos•Total 10 minutes
- Course Overview•2 minutes
- Faculty Bio•2 minutes
- SMART Objectives•5 minutes
18 readings•Total 60 minutes
- Course Introduction•2 minutes
- Syllabus–Business Process Engineering Part 2•10 minutes
- Academic Integrity•1 minute
- Evaluation in Project Management•3 minutes
- Planning for Effective Evaluation: A Critical Project Management Step•3 minutes
- Determining Metrics for Effective Solution Evaluation•3 minutes
- Utilize Relevant Organizational KPIs•2 minutes
- Validating Solution Results: A Crucial Step in Project Evaluation•3 minutes
- The Go or No-Go Decision•7 minutes
- Evaluating Long-Term Solution Performance: A Strategic Imperative•4 minutes
- Navigating the Solution Replacement Phase-Out: Strategies•2 minutes
- Key Actions for a Smooth Solution Replacement Phase-Out•2 minutes
- Projects Delivering Promises•3 minutes
- Organizational Strategy and Program Alignment: A Strategic Imperative•2 minutes
- Principles for Achieving Alignment•2 minutes
- Benefits Management•4 minutes
- Benefits Management Plan Template•4 minutes
- Week 8 Conclusion•3 minutes
3 assignments•Total 96 minutes
- Strategic Alignment and Metric Selection for Project Success•90 minutes
- Module 8 - Assess Your Learning: Benefits Realization•3 minutes
- Module 8 - Assess Your Learning: Benefits Management•3 minutes
In this module, Data Visualization, we will delve into the intricacies of process mapping methodologies and approaches, with a specific focus on two prominent techniques: flowcharting and value stream mapping. Furthermore, we will explore supplementary tools, such as swimlane diagrams, process diagrams, data flow diagrams, and functional decomposition, highlighting their applications and benefits in diverse organizational contexts.
What's included
18 readings4 assignments
18 readings•Total 52 minutes
- Primary Process Mapping Techniques•2 minutes
- Effective Journey Mapping•3 minutes
- Summary of Effective Mapping•2 minutes
- Current- vs. Future-State Journey Map Differences•2 minutes
- Elements of Future-State Journey Mapping: Envisioning Tomorrow's Customer Experiences•3 minutes
- Elements of Future-State Journey Mapping: Designing Tomorrow's Experiences•2 minutes
- When to Use Future-State Journey Maps: Unleashing Innovation and Shared Vision•3 minutes
- The Value of Future-State Journey Mapping: Unleashing Creativity and Innovation in Customer Experience•3 minutes
- Creating a Future-State Journey Map: A Comprehensive Guide to Innovation and Visionary Design•3 minutes
- Post-Process Map Completion: A Roadmap for Continuous Improvement•3 minutes
- Data Storytelling•3 minutes
- Tailoring Your Story: Understanding Your Audience•3 minutes
- Visual Harmony: Key Factors in Diagram Design•3 minutes
- Designing with Intent: Considerations for Effective Communication•3 minutes
- Crafting Persuasive Narratives: A Guide to Effective Storytelling in Presentations•6 minutes
- Strategic Data Presentation for Informed Decision-Making•4 minutes
- Crafting Impactful Data Presentations for Informed Decision-Making•2 minutes
- Process Mapping Methodologies and Approaches•2 minutes
4 assignments•Total 99 minutes
- Module 9 - Assess Your Learning: Understanding Process Mapping: Techniques and Applications•3 minutes
- Module 9 - Assess Your Learning: Principles of Data Storytelling: Understanding Through Visuals•3 minutes
- Module 9 - Visualizing Boredom Responses Across Age Groups•90 minutes
- Module 9 - Assess Your Learning: Exploring Process Mapping: Techniques and Their Impact•3 minutes
Throughout this module, Agile and the Engineer, we encourage active participation, discussion, and reflection. By the end of this journey, you will not only have a solid grasp of project management methodologies and the agile mindset but also the practical skills to apply them effectively in your professional endeavors.
What's included
2 videos48 readings4 assignments
2 videos•Total 11 minutes
- Sprint Cycle•5 minutes
- Experimenting with Small Batch Sizing•6 minutes
48 readings•Total 146 minutes
- Overview: Project Management Methodologies•2 minutes
- Historical Contexts•2 minutes
- Comparing Waterfall and Agile Methodologies•4 minutes
- Model Comparisons•2 minutes
- The Stacey Matrix: Navigating Complexity in Management•2 minutes
- Embracing the Agile Mindset: Values, Principles, and Belief System•2 minutes
- The Pitfall of Superficial Agility•3 minutes
- Developing Software to Help Others•3 minutes
- Embracing Change and Small Increments in Agile•5 minutes
- Agile Values and Mindset•5 minutes
- Agile Principle 1 and Examples•4 minutes
- Agile Principle 2 and Examples•3 minutes
- Agile Principle 3 and Examples•3 minutes
- Agile Principle 4 and Examples•3 minutes
- Agile Principle 5 and Examples•3 minutes
- Agile Principle 6 and Examples•2 minutes
- Agile Principle 7 and Examples•2 minutes
- Agile Principle 8 and Examples•2 minutes
- Agile Principle 9 and Examples•2 minutes
- Agile Principle 10 and Examples•2 minutes
- Agile Principle 11 and Examples•2 minutes
- Agile Principle 12 and Examples•3 minutes
- Methodology Overviews•4 minutes
- Understanding Extreme Programming (XP)•4 minutes
- The Five Principles of Kanban: Optimizing Knowledge Work Projects•4 minutes
- Understanding Scrum: Agile Methodology with Three Pillars•2 minutes
- Scrum Roles: Key Players in Agile Success•2 minutes
- Scrum Cycle: Navigating the Agile Journey•3 minutes
- Servant Leadership•2 minutes
- Lean Key Principles•3 minutes
- The Evolution of Lean: From Manufacturing to Agile•4 minutes
- Exploring Lean Concepts in Detail•4 minutes
- Applying Lean with SAFe Principles•4 minutes
- The Strategic Foundation of Lean-Agile Success•2 minutes
- "Take an Economic View"•1 minute
- Applying Systems Thinking: Navigating Complexity for Organizational Success•3 minutes
- Introduction: Embracing Variability and Flexibility•4 minutes
- Accelerating Progress with Incremental Development and Rapid Learning Cycles•4 minutes
- The Plan-Do-Check-Adjust (PDCA) Process•4 minutes
- Base Milestones on Objective Evaluation of Working Systems•3 minutes
- Introduction to Streamlining Work Processes•4 minutes
- Lessons Learned from Small Batch Sizing Activity•2 minutes
- Enhancing Efficiency and Coordination Through Cadence and Cross-Domain Synchronization•2 minutes
- Fostering Intrinsic Motivation in Knowledge Workers•2 minutes
- Video: Greatness by David Marquet•10 minutes
- Empowering Decentralized Decision-Making for Organizational Success•3 minutes
- Organizing for Value: Breaking Down Silos and Delivering Customer Benefits•3 minutes
- Module 10 Conclusion•2 minutes
4 assignments•Total 39 minutes
- Experimenting with Batch Sizing•30 minutes
- Module 10 - Assess Your Learning: Agile Manifesto Principles•3 minutes
- Module 10 - Assess Your Learning: Agile Methodologies•3 minutes
- Module 10 - Assess Your Learning: Servant-Leader Mindset•3 minutes
In this module, Business Agility I, we will embark on a journey through the core topics that are central to achieving excellence in Agile product development and scaling practices within the modern organizational landscape. As businesses adapt to dynamic markets and evolving customer needs, it becomes imperative to design customer-centric approaches for product development. We'll explore strategies for doing just that, placing your customers at the heart of your product delivery processes.
What's included
1 video21 readings3 assignments
1 video•Total 5 minutes
- Deliver on Cadence Release on Demand•5 minutes
21 readings•Total 57 minutes
- Agile Product Delivery Is a Customer-Centric Approach•2 minutes
- Why Agile Product Delivery: A Customer-Centric Approach•4 minutes
- Customer Centricity Is a Mindset: Nurturing Enduring Customer Relationships•2 minutes
- The Role of Design Thinking in Achieving Customer Centricity•3 minutes
- Lesson 2 Overview•1 minute
- Release on Demand: Aligning Value Delivery with Market and Customer Needs•6 minutes
- Understanding DevOps in the Context of Agile Product Delivery—Scaled Agile Framework (SAFe)•2 minutes
- The CALMR Approach: Cultivating Business Agility for Relentless Improvement•4 minutes
- Building the Continuous Delivery Pipeline with DevOps: A Framework for Rapid and Reliable Delivery•3 minutes
- Continuous Exploration (CE)•3 minutes
- Release New Functionality Promptly and Efficiently •2 minutes
- Architectural Runway: Paving the Way for Agile Success•2 minutes
- The Enterprise Solution Delivery•3 minutes
- The Significance of Enterprise Solution Delivery: Navigating Complexity with Precision•4 minutes
- Systems Engineering and Continuous Engineering in the SAFe Framework•3 minutes
- Embracing Continuous Delivery Pipelines for Large-Scale System Development•2 minutes
- The Lean Portfolio Management Competency•1 minute
- The Significance of Lean Portfolio Management in the Modern Business Landscape•1 minute
- The Three Dimensions of Lean Portfolio Management: A Holistic Overview•3 minutes
- Portfolio Metrics for Effective Strategy Implementation•2 minutes
- Goals, Measures, and Desired Benefits Framework•4 minutes
3 assignments•Total 9 minutes
- Module 11 - Assess Your Learning: Agile Product Delivery•3 minutes
- Module 11 - Assess Your Learning: CALMR Techniques •3 minutes
- Module 11 - Assess Your Learning: Continuous Flow of Value•3 minutes
By the end of this module, Business Agility II, you will have a comprehensive toolkit for navigating the complexities of business agility, driving change, and fostering innovation within your organization.
What's included
1 video35 readings2 assignments
1 video•Total 3 minutes
- Task Board: Kanban•3 minutes
35 readings•Total 75 minutes
- Business Agility•2 minutes
- Why Engineers and Organizations Must Adopt Agility•2 minutes
- Organizational Agility Competency•2 minutes
- Cultivating Lean-Thinking People and Agile Teams•3 minutes
- Fostering a Lean-Agile Mindset for Organizational Agility•2 minutes
- Embracing Agility Across Technical and Business Teams•2 minutes
- Fostering Agile Productivity Through Thoughtful Workspaces•3 minutes
- Essentials for Seamless Virtual Collaboration•3 minutes
- Visualize the Work•2 minutes
- The Power of Visualization in Lean-Agile Practice•3 minutes
- Organizational Agility•3 minutes
- Streamlining Operations Through Visualized Flow: The Power of Kanban•1 minute
- Operational Value Stream Automation•1 minute
- Strategy Agility: Navigating Change with Decisiveness and Persistence•1 minute
- Market Sensing: Embracing Customer-Centricity Through Real-World Engagement•2 minutes
- Ten Guiding Principles•4 minutes
- The Imperative of Organizational Agility: Embracing Lean, Agile, and Strategic Evolution•1 minute
- Fostering a Culture of Continuous Learning: The Path to Excellence•1 minute
- The Imperative of Continuous Learning Culture in the Digital Age•3 minutes
- Becoming Agile Powerhouses: Embracing a Culture of Rapid Learning•4 minutes
- The Three Pillars of Organizational Excellence•2 minutes
- The Five Pillars of Organizational Excellence•2 minutes
- Fostering an Innovation Culture: The Heart of Organizational Excellence•2 minutes
- Cultivating Innovative People: The Heartbeat of Organizational Progress•2 minutes
- Nurturing Innovation: The Path of Discovery and Adaptation•2 minutes
- Relentless Improvement: The Heartbeat of Continuous Progress•2 minutes
- Problem-Solving Culture: The Engine of Continuous Improvement•1 minute
- Summary: Navigating the Digital Age with Continuous Learning Culture•1 minute
- The Lean-Agile Leadership Competency•1 minute
- The Indispensable Role of Lean Leaders•2 minutes
- The Three Vital Dimensions of Lean-Agile Leadership•2 minutes
- Leading By Example: Nurturing a Generative Culture•3 minutes
- Cultivating the Lean-Agile Mindset: A Journey of Transformation•3 minutes
- The Eight Steps to Successful Organizational Change•2 minutes
- Conclusion: Unraveling the Tapestry of Business Agility•3 minutes
2 assignments•Total 50 minutes
- Reflective Assignment: Unveiling the Impact of Your Work•45 minutes
- Module 12 - Assess Your Learning: Nurturing Lean-Thinking •5 minutes
In this module, Lean and the Engineer, we will explore a wide range of topics that will equip you with the knowledge and skills necessary to excel in engineering project management. We'll begin by delving into the art of creating an Agile project charter, providing you with the essential foundation for successful project management. From there, we'll apply systems thinking to real-world value stream scenarios, enabling you to identify opportunities for optimization and efficiency.
What's included
48 readings1 assignment
48 readings•Total 113 minutes
- Introduction to Lean and the Engineer•2 minutes
- The Lean-Agile Mindset•1 minute
- Mindset Awareness and Embracing Change•1 minute
- The SAFe House of Lean: Building Agile Excellence•5 minutes
- Unlocking Customer Value with Lean Thinking•2 minutes
- Pillar 1—Fostering Respect for People and Culture: The Cornerstone of Lean-Agile Transformation•2 minutes
- Pillar 2—Orchestrating Flow: The Essence of SAFe Success•2 minutes
- Pillar 3—Cultivating Innovation: The Vital Engine of SAFe•2 minutes
- Pillar 4—Unwavering Pursuit of Improvement: The Heartbeat of SAFe•2 minutes
- Foundation—Leadership: The Keystone of Lean-Agile Success•2 minutes
- Adoption of SAFe Lean-Agile Principles•3 minutes
- Achieving Sustainable Value Through an Economic Perspective•2 minutes
- Navigating the Economic Landscape with a Comprehensive Framework•2 minutes
- Navigating Complexity with Systems Thinking in SAFe•2 minutes
- Harnessing the Power of Systems in SAFe: The Solution Is a System•2 minutes
- Solution Development•2 minutes
- Building Incrementally for Faster Feedback and Risk Mitigation•2 minutes
- Objective Milestones in Lean-Agile Development: A Shared Responsibility for Economic Benefit•5 minutes
- The Problem with Phase Gate Milestones•4 minutes
- Continuous Flow•2 minutes
- Effective Work in Progress (WIP) Management in Lean•1 minute
- Optimizing Flow Through Batch Size Reduction•1 minute
- Agile Development•1 minute
- Unlocking the Intrinsic Motivation of Knowledge Workers: A Path to Higher Engagement•2 minutes
- Decentralizing Decision-Making: Empowering Agility and Value Delivery•1 minute
- Organizing Around Value: The Imperative for Business Agility•2 minutes
- Engaging Stakeholders•3 minutes
- Navigating Stakeholder Engagement in Agile: Overcoming Hesitations and Embracing Success•3 minutes
- Navigating the Agile Landscape: Initiating the Agile Conversation in the Workplace•4 minutes
- Reflecting on Stakeholder Concerns in Agile Implementation•2 minutes
- The Dynamics of Stakeholder Engagement: Unlocking Value in Agile Projects•3 minutes
- Principles of Effective Stakeholder Engagement: A Blueprint for Project Success•3 minutes
- Essential W5H Attributes •1 minute
- Elements of an Agile Project Charter•3 minutes
- Elements of Elevator Statements•3 minutes
- Balancing Agile Principles: Emphasizing Individuals and Interactions•2 minutes
- Building Agile Teams: The Essence of Collaboration and Accountability•3 minutes
- Generalists vs. Specialists: Navigating the Agile Work Landscape•3 minutes
- Characteristics of High-Performing Teams: Guiding Principles for Success•5 minutes
- Empowering Agile Teams: The Path to Unleashing Potential•1 minute
- Effective Strategies for Managing Distributed Teams•3 minutes
- Fostering Emergent Leadership: The Key to Empowered Teams•3 minutes
- Video: Lessons of the Geese•2 minutes
- Overcoming Team Dysfunctions: Building a Foundation for Success•3 minutes
- Journey to Mastery: The Shu-Ha-Ri Model•2 minutes
- Navigating Team Dynamics: The Tuckman Model and Adaptive Leadership•2 minutes
- Training, Coaching, and Mentoring: Guiding Development and Learning•2 minutes
- Osmotic Communication: The Unspoken Language of Team Proximity•2 minutes
1 assignment•Total 4 minutes
- Module 13 - Assess Your Knowledge: The SAFe House•4 minutes
In this module, Cross Functional Team Dynamics and Emerging Topics, we will explore the crucial aspects of building and managing agile teams, optimizing planning processes, and ensuring quality in product development. This module is designed to provide you with a comprehensive understanding of cross-functional team dynamics in Agile project management.
What's included
1 video23 readings3 assignments
1 video•Total 5 minutes
- Emerging Topics•5 minutes
23 readings•Total 50 minutes
- Responsibilities of an Agile Team•2 minutes
- Applying the Agile Team Maturity Cycle in SAFe•2 minutes
- Built-In Quality•1 minute
- Agile Quality Practices•1 minute
- Stream-Aligned Teams: Delivering Continuous Value in Lean-Agile Enterprises•1 minute
- Stream-Aligned Teams in SAFe•1 minute
- Responsibilities and Behaviors of Stream-Aligned Teams in SAFe•3 minutes
- Embracing Adaptive Planning: The Agile Approach Overview•1 minute
- The Essence of Adaptive Planning•2 minutes
- The "Plan to Replan" Philosophy in Agile Projects•2 minutes
- Agile Projects and the "Map Is Not the Territory"•2 minutes
- Agile vs. Non-Agile Planning: Embracing Adaptability•3 minutes
- Trial and Demonstration: Uncovering True Requirements and the Need for Replanning•3 minutes
- Midcourse Adjustments: The Guided Missile Approach in Agile Projects•3 minutes
- Principles of Agile Planning•4 minutes
- Agile Discovery: Embracing Emergence and Flexibility•3 minutes
- Progressive Elaboration: Evolving Precision in Agile Projects•3 minutes
- Timeboxing in Agile Planning and Development•2 minutes
- Continuous Improvement •2 minutes
- Exploring Emergent Technologies: The World of AI and Beyond•3 minutes
- The Challenges and Considerations•1 minute
- The Future of Business Process Mapping and Project Management in the Era of Emergent Technology•3 minutes
- Congratulations! •2 minutes
3 assignments•Total 66 minutes
- Creating a User Story: Online Shopping Experience Enhancement•60 minutes
- Module 14 - Assess Your Learning: Building Agile Teams•2 minutes
- Module 14 - Assess Your Learning: Built-in Quality, Continuous Value, and SAFed•4 minutes
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