Who is this program for?

This program is for anyone interested in becoming a career coach or navigator. It may also be of interest to educators or human resource professionals who want to improve their ability to support people who are building skills and advancing careers.

What background knowledge is necessary?

High school diploma or GED; a passion to help people; basic computer skills and internet navigation experience; some knowledge of word processing, spreadsheets, presentations and email; typing skills

What does a career navigator do?

A career navigator forms a trusting relationship with diverse clients as they move through their career journey. They work on the case management of clients and help them prepare for jobs and careers.

Is this course completely online?

Yes, it is completely online. You can access your lectures and readings anytime and anywhere via the web or your mobile device.

Which jobs does this program prepare for?

This program prepares you for jobs in career coaching, career navigation and career counseling that may be available in a wide array of industries and sectors.

Do I need to take the courses in a specific order?

We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Career Support Community and Resources

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Career Support Community and Resources

This course is part of Goodwill® Career Coach and Navigator Professional Certificate

Instructor: Goodwill Academy

5,251 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

52 reviews

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

52 reviews

Beginner level

Recommended experience

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

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Build your Education expertise

This course is part of the Goodwill® Career Coach and Navigator Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Goodwill Industries International

There are 4 modules in this course

As you’ve explored a role as a Career Coach or Navigator in the preceding courses in this program, you’ve gained skills and knowledge about the profession and how to help clients find fulfilling jobs that allow them to earn a good living.

This final course in the Career Coach and Navigator Professional Certificate will explore how the changing technology landscape affects the career landscape and what to do about it, develop skills for virtual coaching and career fairs, work with community organizations to develop referral relationships, understand funding sources, and complete a capstone project that will help you prepare for the role of a Career Coach or Navigator. By the end of the course, you will be able to: 1. Research and act on technology trends. 2. Develop computer application skills for virtual coaching. 3. Engage community partners and businesses to identify resources. 4. Identify career development opportunities for Career Coaches and Navigators. 5. Complete a capstone project. To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the previous courses in the program so you can build on the knowledge and skills from those courses here.

Module details

As technology changes, so do the tools Career Navigators and clients use. Technology changes affect the career landscape, too. Learn how can Career Navigators keep up to date for themselves and their clients.

What's included

14 videos5 readings4 assignments3 discussion prompts

14 videosTotal 74 minutes

Introduction to Course 4: Career Support Community and Resources2 minutes
Technology and the Career Landscape4 minutes
Career Development: Artificial Intelligence and Extended Reality8 minutes
Automation and the Job Market4 minutes
Staying Resilient in the Face of Changing Technology6 minutes
Researching Future Trends4 minutes
Finding Remote or Virtual Job Opportunities11 minutes
Virtual Career Fairs6 minutes
In-person Coaching vs. Virtual Coaching5 minutes
Platforms for Coaching and Career Fairs6 minutes
Virtual Coaching Tips7 minutes
Trends in Virtual Coaching4 minutes
Career Development Applications5 minutes
Expanding Your Skills3 minutes

5 readingsTotal 85 minutes

Welcome to the Course10 minutes
Using Labor Market Data20 minutes
Virtual Coaching Activity20 minutes
How I Expanded My Skills5 minutes
Resources30 minutes

4 assignmentsTotal 120 minutes

Technology and the Career Landscape Quiz30 minutes
Technology and the Career Landscape Quiz30 minutes
Virtual Coaching Quiz30 minutes
Computer Literacy Practice Quiz30 minutes

3 discussion promptsTotal 30 minutes

How can you research trends and labor market data to assist clients?10 minutes
How can you be successful with virtual coaching?10 minutes
What will you do to expand your skills?10 minutes

One way to make sure you have the right resources for your clients is to build strong partnerships with stakeholders. Learn how to engage new stakeholders, discuss client progress with them and secure sources of funding.

What's included

11 videos4 readings4 assignments3 discussion prompts

11 videosTotal 62 minutes

Engaging New Stakeholders6 minutes
Establish a Partnership Framework5 minutes
Recruiting Partners5 minutes
Discussing Client Progress6 minutes
Unspoken Rules of Talking to Stakeholders5 minutes
Sharing Stories7 minutes
Why I Share Stories2 minutes
Understanding Your Source Documents6 minutes
Funding Goals and Agreements6 minutes
Employer Partners8 minutes
Memorandum of Understanding (MOU)5 minutes

4 readingsTotal 65 minutes

Identifying Resources20 minutes
Identifying Funding5 minutes
Identifying Spotlight Stories20 minutes
Other Funding Sources20 minutes

4 assignmentsTotal 110 minutes

Building Community Partnerships Quiz30 minutes
Partnership Outreach Quiz30 minutes
Talking to Stakeholders Quiz30 minutes
Funding Practice Quiz20 minutes

3 discussion promptsTotal 30 minutes

How can you identify new stakeholders and resources?10 minutes
How will you prepare to talk to stakeholders?10 minutes
How will you locate funding sources?10 minutes

So far, you've learned how to help clients grow and develop in their careers. Now it's time to focus on opportunities for Career Navigators to join professional organizations and progress in their careers.

What's included

10 videos4 readings3 assignments4 discussion prompts

10 videosTotal 47 minutes

Growing as a Career Navigator7 minutes
Industry-Specific Associations3 minutes
Special Interest Groups 3 minutes
Workforce Boards4 minutes
Receiving Feedback6 minutes
Articulating Your Value4 minutes
Presentation Skills5 minutes
Career Progression for Career Coaches and Navigators8 minutes
Professional Development for Career Coaches and Navigators5 minutes
How I Developed in My Career2 minutes

4 readingsTotal 65 minutes

Professional Organizations20 minutes
Case Study: Presentation Skills20 minutes
Career Progression Advice5 minutes
Career Navigator Career Profiles20 minutes

3 assignmentsTotal 90 minutes

Professional Organizations and Career Development Quiz30 minutes
Community Organizations and Agencies Quiz30 minutes
Career Development Quiz30 minutes

4 discussion promptsTotal 40 minutes

How have/will you partner with community organizations and agencies?10 minutes
What will you do to receive feedback more easily?10 minutes
How will you articulate your value?10 minutes
How will you develop in your career?10 minutes

In this final module, you will apply all the skills you have learned throughout the course to a final, graded project. You will also take a final exam.

What's included

3 videos1 reading1 assignment1 peer review2 discussion prompts

3 videosTotal 14 minutes

Career Navigator Professional Certificate Review4 minutes
Introduction to the Capstone Project8 minutes
Program Wrap-up2 minutes

1 readingTotal 20 minutes

Congratulations and Next Steps20 minutes

1 assignmentTotal 30 minutes

Career Navigator Professional Certificate Quiz30 minutes

1 peer reviewTotal 60 minutes

Capstone Project60 minutes

2 discussion promptsTotal 20 minutes

What topic was the most helpful for you? Why?10 minutes
What is your call to action? What will you do after completing this certificate program?10 minutes

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Instructor

Instructor ratings

(18 ratings)

Goodwill Academy

Goodwill Industries International

7 Courses32,099 learners

Offered by

Goodwill Industries International

Learner reviews

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Reviewed on Feb 12, 2026

I found this course to be very challenging but very educational. This course really helped me a lot in becoming a Career Navigator. Thank you for continuing to educate us in our career journey.

Reviewed on Dec 4, 2025

Excellent course. Very thorough and practical for your career.

Reviewed on Sep 6, 2023

A lot of information, not a hard course but definitely timely. Glad it's an online course.

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