About this Course
4.6
57 ratings
8 reviews

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 15 hours to complete

Suggested: 1-2 hours/week...

English

Subtitles: English, German

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 15 hours to complete

Suggested: 1-2 hours/week...

English

Subtitles: English, German

Syllabus - What you will learn from this course

Week
1
2 hours to complete

Mediation Essentials

...
7 videos (Total 39 min), 2 readings, 3 quizzes
7 videos
Mediation : introduction and definition4m
Mediation : where, why ?4m
Mediation : How ? Roles and styles5m
The advantages of mediation5m
The mediation cycle (part 1)8m
The mediation cycle (part 2)5m
2 readings
At the end of this lesson..10m
At the end of this lesson...10m
3 practice exercises
Module 1 - Lesson 1 : Practice Quiz4m
Module 1 - Lesson 2 : Practice quiz4m
Module 1 : Final Graded Quiz24m
Week
2
2 hours to complete

Mediation in practice

...
6 videos (Total 34 min), 2 readings, 3 quizzes
6 videos
Getting ready: as a mediator5m
Resources for the mediator6m
Joint or Separate Meeting?5m
The challenge of confidentiality5m
Traps for the mediator5m
2 readings
At the end of this lesson10m
At the end of this lesson...10m
3 practice exercises
Module 2 - Lesson 1 : Practice quiz8m
Module 2 - Lesson 2 : Practice quiz10m
Module 2 : Final Graded Quiz24m
Week
3
3 hours to complete

Mediation in the Workplace part 1

...
4 videos (Total 25 min), 3 readings, 2 quizzes
4 videos
Mediation within an organization's "Dispute resolution system"6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6m
3 readings
At the end of this lesson...10m
At the end of this lesson...10m
Case study - workplace dispute10m
1 practice exercise
Module 3 - Lesson 1 : Practice quiz4m
Week
4
3 hours to complete

Mediation in the Workplace - part 2

...
2 videos (Total 13 min), 3 readings, 3 quizzes
2 videos
Mediation of collective conflicts in work (part 2)6m
3 readings
Before you begin10m
At the end of this lesson...10m
Before you begin10m
2 practice exercises
Module 4 : Practice quiz4m
Module 4 : Final Graded Quiz24m
Week
5
2 hours to complete

Mediation in International Relations

Before you begin : The videos in this module were shot in June 2017. It is therefore possible that some elements evolved since (in particular in Mali, Syria and Ukraine)....
12 videos (Total 64 min), 5 readings, 1 quiz
12 videos
What is International Political Mediation?6m
The Taif Agreement (1989) - part 15m
The Taif Agreement (1989) - part 25m
Mali - part 15m
Mali - part 26m
Mediation in a Protracted violent War: bringing peace to Syria - part 17m
Mediation in a Protracted violent War: bringing peace to Syria - part 24m
Mediating Conflict in Europe: the case of Ukraine - part 16m
Mediating Conflict in Europe: the case of Ukraine - part 23m
Why do mediators mediate?7m
Conclusion1m
5 readings
At the end of this lesson...10m
At the end of this lesson...10m
At the end of this lesson...10m
At the end of this lesson...10m
At the end of this lesson...10m
1 practice exercise
Module 5 : Practice quiz4m
4.6
8 ReviewsChevron Right

Top Reviews

By GGAug 28th 2018

Peaceful conflict resolution. We all need more of that. That should be a mandatory course ;-)

By ICApr 11th 2019

Quality course. Highly recommended - clear and concise.

Instructors

Avatar

Alan Jenkins

Professor
Management
Avatar

Aurélien Colson

Professor, ESSEC Business School - Director, IRENE Paris, Singapore & Brussels
Political Science

About ESSEC Business School

For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all. ...

About the Negotiation, Mediation and Conflict Resolution Specialization

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.