When you enroll in this course, you'll also be enrolled in this Specialization.
Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate
There are 5 modules in this course
In this culminating course in the Patient Safety and Quality Improvement Specialization, you will apply the skills you have acquired across the previous six courses to address a realistic patient safety issue confronting Mercy Grace, a 500-bed urban hospital that is part of a larger hospital system. Based on the scenario provided, you will assess the situation and work through the problem using a variety of tools and strategies. You will have the opportunity to identify defects, root causes, and potential mitigation strategies; you will create a project implementation plan for addressing the issue in the form of an A3; you will identify risks of project failure and design a change management plan; you will identify means of converting the project from local to system-wide; and you will identify quality and safety measurements that will be used in evaluating the success of the project’s implementation.
In this module, you will be introduced to a patient safety issue that will provide the basis for all of the work you will complete in this capstone course. After reviewing the incident, you will review content from the second course in the specialization regarding the use of the Learning from Defects Tool, and you will complete a first draft of a similar Learning from Defects template. Please note that each of the assessments in the first four weeks of this course are optional - this gives you the opportunity to develop first drafts of all of the documents you will submit for your capstone project, and receive valuable feedback on the work you have completed. In the last module of this course, you will resubmit final versions of the documents you have completed throughout the course. This final package of documents will comprise your entire grade for this capstone project course.
What's included
6 videos4 readings1 peer review
Show info about module content
6 videos•Total 34 minutes
Module 1 Introduction•2 minutes
Interview with the Patient and His Wife•9 minutes
Interview with the Nurse•6 minutes
Interview with the Attending Physician•3 minutes
Interview with the Resident•2 minutes
Introduction to the Learning from Defects Tool•13 minutes
4 readings•Total 40 minutes
Transcript of the Meeting with the Senior Executive•10 minutes
Joint Commission - Sentinel Event Alert 55: Preventing Falls and Fall-Related Injuries in Health Care Facilities•10 minutes
ECRI Institute: Falls•10 minutes
Veterans' Affairs National Center for Patient Safety: Falls Toolkit•10 minutes
1 peer review•Total 60 minutes
Learning from Defects•60 minutes
Problem-solving and Proposing Interventions
Module 2•3 hours to complete
Module details
In this module, you will build upon what you learned in the previous module by continuing your investigation of patient falls and clarifying your project goals. You will review content from previous courses in the specialization that discussed problem identification, scoping your project, building an A3, and specifying performance measures. You will then initiate a first draft of an A3, and complete a first draft of a 5-Whys Table.
What's included
6 videos1 reading1 peer review
Show info about module content
6 videos•Total 48 minutes
Module 2 Introduction•1 minute
So, What Is Your Problem?•11 minutes
Key Metric•9 minutes
Building Your A3•6 minutes
Scope•12 minutes
Specifying Performance Measure and Common Data Sources for Measurement•11 minutes
1 reading•Total 10 minutes
Agency for Healthcare Research and Quality: Preventing Falls in Hospitals•10 minutes
1 peer review•Total 120 minutes
Patient Fall A3 and 5-Whys•120 minutes
Project Implementation and Stakeholder Engagement
Module 3•3 hours to complete
Module details
In this module, you will begin the process of implementation and stakeholder engagement for your proposed interventions. You will begin by reviewing content from previous courses on Translating Evidence into Practice, the 4 Es model, and project implementation, as well as several readings on these topics. At the end of the module, you will have the opportunity to complete and receive feedback on a first draft of your Premortem and 4E table.
What's included
3 videos2 readings1 peer review
Show info about module content
3 videos•Total 20 minutes
Module 3 Introduction•1 minute
TRIP + 2•4 minutes
Implementation•14 minutes
2 readings•Total 20 minutes
Translating Evidence Into Practice: A Model for Large Scale Knowledge Translation•10 minutes
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU•10 minutes
1 peer review•Total 120 minutes
Patient Fall Premortem and 4-E•120 minutes
Embedding and Expanding the Project
Module 4•3 hours to complete
Module details
In this module, your focus will turn to embedding and expanding your project across additional units. You will review content on change management, sustainability, and the process of embedding and expanding your interventions. Finally, you will expand your work from Module 2 to create a first draft of a full, formal A3.
What's included
5 videos2 readings1 peer review
Show info about module content
5 videos•Total 31 minutes
Module 4 Introduction•1 minute
Change Management Introduction•12 minutes
2 More Es: Endure & Embed•7 minutes
A Model for Sustainability•5 minutes
Two More Es: Expand•7 minutes
2 readings•Total 20 minutes
High Reliability Healthcare: Getting There From Here•10 minutes
A3 Reports: Tool for Process Improvement•10 minutes
1 peer review•Total 120 minutes
Patient Fall with Injury - Embed and Expand•120 minutes
Conclusion
Module 5•2 hours to complete
Module details
In this final module, you have the opportunity to review and reflect upon the documents you completed in the first four modules of the course. After revising and finalizing these documents, you should submit all of them as your final project submission for this course.
What's included
1 video1 peer review
Show info about module content
1 video•Total 1 minute
Module 5 Introduction•1 minute
1 peer review•Total 120 minutes
Final Project Submission•120 minutes
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5·
Reviewed on May 22, 2018
Fantastic mentors and great content. I am very grateful to both mentors and Coursera.
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5·
Reviewed on Jan 12, 2021
A useful course rich in information and project improvement tools
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AA
5·
Reviewed on Aug 27, 2020
I want to express my thanks to Coursera for this amazing and very educative course it teach you a great deal on patient safety and quality improvement and help you to develop new set of skills
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.