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Learner Reviews & Feedback for Understanding User Needs by University of Michigan

422 ratings
88 reviews

About the Course

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls....

Top reviews


Jul 9, 2020

I really enjoyed this class and felt it was a great start to learning how to conduct user research. The professor, Kentaro Toyama, is also a fantastic teacher even with teaching via recorded video.


Oct 11, 2020

This course has really exceeded my expectations, each of the exercises that are raised lead you to a complete understanding of the strategies to follow to understand the needs of the user.

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76 - 89 of 89 Reviews for Understanding User Needs

By Eber S

Jan 29, 2019

Excelente curso

By David M L

Feb 25, 2021

Great course!

By Thais X G

Sep 24, 2020


By Flt L G R

Jul 12, 2020


By Lisa Y

Oct 11, 2019

very good

By Yuhong L

May 24, 2020


By Luong T

Mar 21, 2021

Knowledge is so helpful and you can apply it immediately in your current work.

You will do many assignments in this course. To ensure that you can spend more time on this.

By Li T M

Mar 28, 2020

Very detailed curriculum but with many constrains for the assignments.

By Rhandy M

Aug 20, 2019

It was a very valuable course

By Diego d l P

May 19, 2020

Great course

By Gordeeva A

Jun 15, 2022

Было бы хорошо, если бы субтитры были на самом видео, чтобы можно было смотреть и читать одновременно. Так информация лучше усваивается. Также на последне нделе, где изучалась стена сходства, некоторые стикеры были без перевода и качество видео среднее, что мешало перевести текст самостоятельно. Это вызвало сложность с выполнением задания и пониманием как вообще делать эту стену.


Mar 24, 2022


By Diana G

Apr 29, 2021

This is the least polished of all the courses in this specialization. The name of the course should be restructured to fit what it's about, interviewing and the process of interviewing. I find interviewing pretty self-explanatory, but there is information that is useful in the course video and documentation. What bothered me most was the ambiguity when it came to peer assignments, the number of peer assignments and quizzes that involve answers like "all of the above" or "II and III". Peer assignments are an a pain to deal with, considering you have to ask other users for reviews to process, and it's mandatory to be graded before proceeding. If the structure of this course was reworked, it could be more efficient at conveying the importance, features and best practice of interviewing.

By Sam B

Feb 22, 2022

Not generic and it's focusing only on one type of research