Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Access provided by Emerson Electric

1,923,313 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(188,931 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(188,931 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Computer Hardware
Category: Hardware Troubleshooting
Category: Technical Support
Category: System Software
Category: Linux
Category: Computer Networking
Category: Software Installation
Category: Technical Documentation
Category: Microsoft Windows
Category: Customer Support
Category: Computer Literacy
Category: Technical Communication

What you'll learn

Skills you'll gain

Category: Network Protocols
Category: TCP/IP
Category: Network Model
Category: Network Routing
Category: Computer Networking
Category: Data Integrity
Category: Dynamic Host Configuration Protocol (DHCP)
Category: OSI Models
Category: Virtual Private Networks (VPN)
Category: Wireless Networks
Category: Network Troubleshooting
Category: Network Security
Category: Network Infrastructure
Category: Network Architecture

What you'll learn

Skills you'll gain

Category: Windows PowerShell
Category: System Monitoring
Category: Operating Systems
Category: Package and Software Management
Category: File Management
Category: File Systems
Category: Virtualization
Category: OS Process Management
Category: Remote Access Systems
Category: User Accounts
Category: Microsoft Windows
Category: Linux Administration
Category: Operating System Administration
Category: Technical Support and Services
Category: Systems Administration
Category: Command-Line Interface
Category: Linux

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: IT Infrastructure
Category: Disaster Recovery
Category: Data Storage
Category: Windows Servers
Category: Server Administration
Category: Technical Support and Services
Category: Linux Servers
Category: Operating System Administration
Category: Cloud Computing
Category: Cloud Management
Category: Network Administration

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Firewall
Category: Encryption
Category: Malware Protection
Category: Cyber Attacks
Category: Authentications
Category: Cryptography
Category: Network Security
Category: Authorization (Computing)
Category: Hardening
Category: Threat Management
Category: Threat Detection
Category: IT Security Architecture
Category: Security Controls
Category: Application Security
Category: Data Security
Category: Cybersecurity
Category: Network Administration
Category: Security Awareness
Category: Computer Security
Category: Security Management

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 
ACE Logo

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution. 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses13,727,699 learners

Offered by

Google

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.