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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Preview
    Preview
    U

    University of New Mexico

    Negocios Internacionales II

    Skills you'll gain: Global Marketing, International Finance, International Relations, Intercultural Competence, Business Economics, Organizational Structure, Staff Management, Business Management, Human Resource Management, Market Analysis, Economics, Workforce Management, Cultural Diversity, Business Strategy, Entrepreneurship, Market Dynamics, Business Intelligence, Economic Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    544 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Digital Technologies and the Future of Manufacturing

    Skills you'll gain: Internet Of Things, Manufacturing Operations, Case Studies, Manufacturing Processes, Manufacturing and Production, Digital Transformation, Production Planning, Business Transformation, Technology Strategies, Cloud Services, Cloud Computing, Digital Assets, Technology Roadmaps, Emerging Technologies, Automation, Strategic Partnership, Operational Efficiency, Industrial Engineering, System Implementation, Cost Benefit Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    384 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Introduction to Business Analytics and Information Economics

    Skills you'll gain: Data Visualization, Business Analytics, Data Presentation, Analytics, Interactive Data Visualization, Data Literacy, Data Analysis, Analytical Skills, Big Data, Asset Management, Business Analysis, Feasibility Studies, Business Modeling, Intellectual Property, Data Quality, Information Management, Network Model, Data Strategy, Data-Driven Decision-Making, Business Intelligence

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    ·
    415 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Creative Design, Prototyping, and Testing

    Skills you'll gain: Product Development, New Product Development, Wireframing, Product Design, User Experience Design, Prototyping, Persona (User Experience), Design Thinking, Experience Design, Conceptual Design, Agile Product Development, Product Testing, Project Management, Product Lifecycle Management, Product Management, Service Design, Agile Methodology

    4.2
    Rating, 4.2 out of 5 stars
    ·
    101 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Healthcare Data Security, Privacy, and Compliance

    Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Security Awareness, Cloud Security, Personally Identifiable Information, Encryption, Health Informatics, Health Information Management and Medical Records, Healthcare Industry Knowledge, Health Care Procedure and Regulation, Data Security, Cyber Attacks, Medical Records, Health Technology, Information Privacy, Cloud Computing, Patient Safety

    4.8
    Rating, 4.8 out of 5 stars
    ·
    471 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Fundraising and Development

    Skills you'll gain: Fundraising, Grant Writing, Fundraising and Crowdsourcing, Proposal Writing, Proposal Development, Prospecting and Qualification, Gift Accounting, Philanthropy, Campaign Management, Tax Planning, Marketing Planning, Campaign Planning, Customer Relationship Building, Direct Marketing, Advertising Mail, Developing Training Materials, Tax Management, Accounting and Finance Software, Data-Driven Marketing, Income Tax

    4.6
    Rating, 4.6 out of 5 stars
    ·
    402 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    Snowflake

    Snowflake Data Engineering

    Skills you'll gain: Snowflake Schema, Data Engineering, Data Pipelines, Database Management, Data Manipulation, Databases, Data Transformation, Continuous Deployment, Extract, Transform, Load, Devops Tools, Data Warehousing, Change Control, DevOps, SQL, Data Integration, CI/CD, Application Development, Artificial Intelligence and Machine Learning (AI/ML), Role-Based Access Control (RBAC), Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    363 reviews

    Beginner · Professional Certificate · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Business Operations Support in Google Sheets

    Skills you'll gain: Google Sheets, Data-Driven Decision-Making, Workforce Management, Google Workspace, Data Maintenance, Data Store, Data Analysis, Business Operations, Resource Allocation, Spreadsheet Software, Automation, Management Reporting, Workflow Management, Operations, Data Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    199 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Introduction to Microsoft Power Platform

    Skills you'll gain: Microsoft Power Platform, Productivity Software, No-Code Development, Data Integration, Data Store, Data Modeling, Application Development, Case Studies, Business Solutions, Value Propositions, Security Controls

    4.5
    Rating, 4.5 out of 5 stars
    ·
    183 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Product Management Essentials

    Skills you'll gain: Stakeholder Management, Product Management, Stakeholder Engagement, Team Leadership, Product Development, New Product Development, Product Marketing, Commercialization, Product Lifecycle Management, Team Management, Stakeholder Communications, Strategic Marketing, Marketing, Team Building, Leadership, Customer Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    336 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Strategic Leadership in Hospitality

    Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)

    4.5
    Rating, 4.5 out of 5 stars
    ·
    126 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Lead Management in Salesforce

    Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Sales Enablement, Sales Management, Campaign Management, Sales Process, Sales Prospecting, Sales Operations, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Promotions and Campaigns, Data Entry, Data Import/Export

    4.7
    Rating, 4.7 out of 5 stars
    ·
    386 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Negocios Internacionales II: University of New Mexico
  • Digital Technologies and the Future of Manufacturing: University of Michigan
  • Introduction to Business Analytics and Information Economics: University of Illinois Urbana-Champaign
  • Creative Design, Prototyping, and Testing: University of Maryland, College Park
  • Healthcare Data Security, Privacy, and Compliance: Johns Hopkins University
  • Fundraising and Development: University of California, Davis
  • Snowflake Data Engineering: Snowflake
  • Business Operations Support in Google Sheets: Coursera
  • Introduction to Microsoft Power Platform: Microsoft
  • Product Management Essentials: University of Maryland, College Park

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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145 courses
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70 courses
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137 courses
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401 courses
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