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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free
    Free
    C

    Coursera

    التسويق للمشاريع الصغيرة عبر موقع التواصل الإجتماعي فيسبوك

    Skills you'll gain: Facebook, Customer Analysis, Customer Engagement, Customer Insights, Marketing Analytics, Target Audience, Social Media Content, Social Media Marketing, Advertising Campaigns, Driving engagement, Advertising, Social Media, Social Media Management, Web Presence, Social Media Campaigns, Content Creation, Content Marketing, Customer Communications Management, Email Automation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    113 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Google Data Studio - Création de Tableaux de Bords Interactifs

    Skills you'll gain: Data Visualization, Dashboard, Interactive Data Visualization, Dashboard Creation, Data Presentation, Data Visualization Software, Looker (Software), Collaborative Software, Data Sharing, Data Science, Data Analysis, Business Intelligence, Data Integration, Data Modeling, Data Import/Export

    4.4
    Rating, 4.4 out of 5 stars
    ·
    114 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Create Power App for Adding Records to SharePoint List

    Skills you'll gain: Document Management, Microsoft Power Platform, Data Entry, Microsoft 365, Application Design

    4.2
    Rating, 4.2 out of 5 stars
    ·
    45 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Hands-on Foundations for Data Science and Machine Learning with Google Cloud Labs

    Skills you'll gain: Data Warehousing, Google Cloud Platform, Big Data, Model Evaluation, Apache Spark, Data Integration, Dataflow, SQL, Data Pipelines, Metadata Management, Data Management, Real Time Data, Tensorflow, Data Science, Command-Line Interface, Applied Machine Learning, Cloud-Based Integration, Apache Hadoop, Query Languages, Machine Learning

    4.3
    Rating, 4.3 out of 5 stars
    ·
    125 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Modern Web Development Specialization

    Skills you'll gain: Restful API, CI/CD, Model View Controller, ASP.NET, Cloud Infrastructure, Continuous Deployment, Load Balancing, OAuth, Continuous Integration, Continuous Delivery, Cloud Computing, Cloud Applications, Cloud Deployment, Application Deployment, Cloud Computing Architecture, API Design, Web Applications, Web Development, .NET Framework, Microservices

    4.9
    Rating, 4.9 out of 5 stars
    ·
    170 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Sales, Sales Strategy, Closing (Sales), Rapport Building, Empathy, Active Listening, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    46 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Introduction to Generative AI in Finance

    Skills you'll gain: Generative AI, Fraud detection, Generative Model Architectures, AI Personalization, Generative Adversarial Networks (GANs), Regulatory Compliance, AI Product Strategy, Predictive Analytics, Financial Services, Financial Regulations, Personalized Service, Payroll Reporting, Financial Forecasting, Financial Trading, Market Data, Financial Reporting, Prompt Engineering, FinTech, Compliance Management, Artificial Intelligence

    3.9
    Rating, 3.9 out of 5 stars
    ·
    89 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Semantic Segmentation with Amazon Sagemaker

    Skills you'll gain: AWS SageMaker, Amazon Web Services, Model Deployment, Image Analysis, Applied Machine Learning, Model Training, Machine Learning Algorithms, Data Preprocessing, Computer Vision, Deep Learning, Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    95 reviews

    Advanced · Guided Project · Less Than 2 Hours

  • C

    Coursera

    PowerBI for Beginners: Sales Data Exploration

    Skills you'll gain: Power BI, Interactive Data Visualization, Data Visualization, Dashboard Creation, Data Presentation, Dashboard, Trend Analysis, Exploratory Data Analysis, Customer Analysis, Data Visualization Software, Tree Maps, Sales, Business Intelligence, Data Analysis, Business Analytics, Data Transformation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    41 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Improve Business Performance with Microsoft Forms

    Skills you'll gain: Employee Surveys, Employee Engagement, User Feedback, Performance Measurement, Microsoft 365, Performance Analysis, Business Research, Customer experience improvement, Customer Insights, Analysis, Customer Analysis, Market Research, User Research, Business Strategy

    4.4
    Rating, 4.4 out of 5 stars
    ·
    24 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    A

    Amazon Web Services

    AI Fundamentals and the Cloud

    Skills you'll gain: Responsible AI, Amazon Bedrock, Data Ethics, AWS SageMaker, Amazon Web Services, MLOps (Machine Learning Operations), Model Deployment, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, LLM Application, Large Language Modeling, AI Workflows, Machine Learning, No-Code Development

    4.5
    Rating, 4.5 out of 5 stars
    ·
    85 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Reliable Cloud Infrastructure: Design and Process dalam bahasa Indonesia

    Skills you'll gain: Microservices, Service Level, Cloud Infrastructure, API Design, Google App Engine, Restful API, Cloud Computing Architecture, Service Level Agreement, Kubernetes, CI/CD, Google Cloud Platform, Cloud Deployment, Application Design, Application Deployment, Site Reliability Engineering, Cloud Security, Infrastructure As A Service (IaaS), Devops Tools, Cloud-Native Computing, DevOps

    4.9
    Rating, 4.9 out of 5 stars
    ·
    227 reviews

    Intermediate · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • التسويق للمشاريع الصغيرة عبر موقع التواصل الإجتماعي فيسبوك: Coursera
  • Google Data Studio - Création de Tableaux de Bords Interactifs: Coursera
  • Create Power App for Adding Records to SharePoint List: Coursera
  • Hands-on Foundations for Data Science and Machine Learning with Google Cloud Labs: Google Cloud
  • Modern Web Development Specialization: EDUCBA
  • Conversational Selling Playbook for SDRs: Salesforce
  • Introduction to Generative AI in Finance: Coursera
  • Semantic Segmentation with Amazon Sagemaker: Coursera
  • PowerBI for Beginners: Sales Data Exploration: Coursera
  • Improve Business Performance with Microsoft Forms: Coursera

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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