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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Prepare for AZ-204: Developing Solutions for Microsoft Azure

    Skills you'll gain: Cloud Development, Microsoft Azure, Software Development, Cloud Deployment, Cloud Applications, Cloud Computing, Application Deployment, Design Strategies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    74 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots

    Skills you'll gain: Retrieval-Augmented Generation, OpenAI API, OpenAI, Generative AI Agents, LLM Application, Dashboard Creation, Large Language Modeling, AI Integrations, Model Deployment, Back-End Web Development, Restful API, Server Side, Application Programming Interface (API), Web Development, UI Components

    4.3
    Rating, 4.3 out of 5 stars
    ·
    14 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    V

    Vanderbilt University

    Scalable Microservices for Developers

    Skills you'll gain: Microservices, Spring Boot, API Testing, Spring Framework, IntelliJ IDEA, Java Programming, Restful API, Object Oriented Programming (OOP), Java, Application Programming Interface (API), Systems Architecture, Application Deployment, Software Architecture, API Design, Integrated Development Environments, Data Persistence, Scalability, Service Oriented Architecture, Web Applications, Application Frameworks

    4.3
    Rating, 4.3 out of 5 stars
    ·
    66 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Create an Employee Feedback Survey with TypeForm

    Skills you'll gain: Employee Surveys, Surveys, User Feedback, Security Awareness, Business Software, Data Sharing, Email Automation, Collaborative Software, Business Technologies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    43 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Advances in Manufacturing Technology

    Skills you'll gain: Cloud Computing, Cloud Platforms, Cloud Computing Architecture, Process Optimization, Process Improvement and Optimization, Cloud Deployment, Cloud Services, Process Improvement, Manufacturing Operations, Manufacturing and Production, Internet Of Things, Innovation, Manufacturing Processes, Robotics, Cybersecurity, Automation, Augmented and Virtual Reality (AR/VR), Industrial Engineering, Workforce Development, Change Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    30 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    U

    University of Illinois Urbana-Champaign

    Ética, cultura y perspectivas globales

    Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Decision Making, Culture, Cultural Diversity, Cultural Sensitivity, Global Marketing, Branding, Corporate Sustainability, Stakeholder Management, Intercultural Competence, Stakeholder Engagement, Stakeholder Analysis, Brand Management, Consumer Behaviour, Case Studies

    4.9
    Rating, 4.9 out of 5 stars
    ·
    105 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    X

    Xbox

    Xbox Product Manager

    Skills you'll gain: User Story, Product Planning, User Interface (UI), Competitive Analysis, Product Roadmaps, User Interface and User Experience (UI/UX) Design, Stakeholder Management, Market Research, Product Management, User Interface (UI) Design, Usability, Design Thinking, User Experience Design, Stakeholder Engagement, AI Product Strategy, Mockups, Consumer Behaviour, Usability Testing, Product Strategy, Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    68 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google Cloud

    Build and Modernize Applications With Generative AI

    Skills you'll gain: Generative AI, Prompt Engineering Tools, Model Optimization, Serverless Computing, AI Workflows, AI Orchestration, Systems Development Life Cycle, Cloud Development, Development Testing, Mobile Development Tools, AI Enablement, AI Integrations, Application Development, Cloud Platforms, Web Analytics and SEO, Application Deployment, Software Development Tools, Cloud-Based Integration, Code Review, Computer Programming Tools

    4.2
    Rating, 4.2 out of 5 stars
    ·
    51 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    D

    Dell

    Selling with Confidence

    Skills you'll gain: Overcoming Objections, Closing (Sales), Value Propositions, Selling Techniques, Sales Presentation, General Sales Practices, Sales Presentations, Technical Sales, Phone Sales, Telephone Skills, Inside Sales, Sales Strategy, Sales Process, Sales, Sales Development, Business Communication, Outside Sales, Consumer Behaviour, Customer Service

    5
    Rating, 5 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Get Started with Cloud Native, DevOps, Agile, and NoSQL

    Skills you'll gain: Cloud-Native Computing, NoSQL, MongoDB, Agile Methodology, Cloud Development, Agile Software Development, Scrum (Software Development), Cloud Applications, DevOps, Test Driven Development (TDD), Software Development Methodologies, CI/CD, Behavior-Driven Development, Continuous Integration, Continuous Delivery, Application Development, Cloud Deployment, Continuous Deployment, User Story

    4.5
    Rating, 4.5 out of 5 stars
    ·
    55 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Essentials of Sensory Science

    Skills you'll gain: Sensory Systems Analysis, Experimentation, Product Testing, Acceptance Testing, Food Quality Assurance And Control, Laboratory Research, Laboratory Experience, Food and Beverage, Laboratory Procedures, Consumer Behaviour, Scientific Methods, General Science and Research, Systems Of Measurement, Case Studies, Quality Assurance, Physiology, Laboratory Testing, Anatomy, Product Development, Neurology

    4.6
    Rating, 4.6 out of 5 stars
    ·
    73 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    H

    Howard University

    Foundations of Information Systems for Business

    Skills you'll gain: Business Software, Information Systems, Business Systems, Management Information Systems, Information Technology, Enterprise Resource Planning, Information Systems Security, E-Commerce, Systems Analysis, Computer Hardware, Data Warehousing, Disaster Recovery, Business Ethics, Operating Systems, Cyber Security Strategy, Business Process Management, Customer Relationship Management, Security Strategy, General Networking, Data-Driven Decision-Making

    4.8
    Rating, 4.8 out of 5 stars
    ·
    66 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Prepare for AZ-204: Developing Solutions for Microsoft Azure: Microsoft
  • GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots: Coursera
  • Scalable Microservices for Developers: Vanderbilt University
  • Create an Employee Feedback Survey with TypeForm: Coursera
  • Advances in Manufacturing Technology: Board Infinity
  • Ética, cultura y perspectivas globales: University of Illinois Urbana-Champaign
  • Xbox Product Manager: Xbox
  • Build and Modernize Applications With Generative AI: Google Cloud
  • Selling with Confidence: Dell
  • Get Started with Cloud Native, DevOps, Agile, and NoSQL: IBM

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
Brand (13)
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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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