• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Coursera

    Measure a Marketing Strategy using Facebook Insights

    Skills you'll gain: Facebook, Corporate Communications, Customer Insights, Social Media Marketing, Social Media Analytics, Communication Planning, Marketing Effectiveness, Marketing Analytics, Data-Driven Marketing, Social Media, Content Performance Analysis, Marketing Strategies, Marketing, Web Presence, Target Audience, Research

    ★ 4.7 (49) · Beginner · Guided Project · Less Than 2 Hours

  • U

    University of Colorado Boulder

    Real-Time Embedded Systems Theory and Analysis

    Skills you'll gain: Real-Time Operating Systems, Embedded Systems, Embedded Software, System Programming, System Design and Implementation, Software Design, OS Process Management, Linux, Systems Analysis, Test Tools, Theoretical Computer Science, Verification And Validation, Algorithms

    ★ 4.3 (20) · Advanced · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Executivo de Vendas, Vendas Consultivas e Prospecção

    Skills you'll gain: Sales Strategy, Sales Management, Consultative Selling, Sales Process, Selling Techniques, Sales, Sales Development, Customer Relationship Management, Consultative Approaches, Solution Selling, Prospecting and Qualification, Customer Relationship Building, Customer Acquisition Management, Value Propositions, Needs Assessment

    ★ 4.9 (45) · Beginner · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Fundamentos da Gestão do Sucesso do Cliente

    Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)

    ★ 4.8 (62) · Beginner · Specialization · 3 - 6 Months

  • C

    Corporate Finance Institute

    Financial Statements in Power BI

    Skills you'll gain: Data Analysis Expressions (DAX), Snowflake Schema, Power BI, Excel Formulas, Financial Statements, Business Intelligence, Financial Reporting, Cash Flows, Microsoft Excel, Financial Data, Data Modeling, SQL, Data Import/Export

    ★ 4.7 (44) · Beginner · Course · 1 - 3 Months

  • S

    SkillUp

    Generative AI: The Future of UX UI Design

    Skills you'll gain: UI/UX Research, Responsible AI, Persona (User Experience), Experience Design, Miro AI, Design Software, Human Centered Design, AI Workflows, AI Integrations, Ideation, Brainstorming

    ★ 4.5 (47) · Intermediate · Course · 1 - 4 Weeks

  • M

    Microsoft

    Microsoft Generative AI Engineering

    Skills you'll gain: Generative AI, Responsible AI, Generative Model Architectures, Multimodal Prompts, Prompt Engineering, MLOps (Machine Learning Operations), Generative Adversarial Networks (GANs), Fine-tuning, Azure DevOps Pipelines, AI Security, Data Ethics, AI Orchestration, AI Workflows, Model Deployment, Azure DevOps, ChatGPT, AI Integrations, Microsoft Azure, Artificial Intelligence and Machine Learning (AI/ML), Python Programming

    ★ 4.4 (17) · Intermediate · Professional Certificate · 3 - 6 Months

    Category: Hot New Release
    Hot New Release
  • B

    Board Infinity

    Job & Exam Aptitude Mastery: Reasoning | DI | Verbal | Quant

    Skills you'll gain: Vocabulary, Critical Thinking and Problem Solving, Logical Reasoning, Analytical Skills, Critical Thinking, Deductive Reasoning, Arithmetic, Problem Solving, Data Literacy, Grammar, Language Competency, English Language, Data Analysis, Literacy, Complex Problem Solving, Learning Strategies, Trend Analysis, Data Synthesis, Applied Mathematics, Algebra

    ★ 3.3 (15) · Beginner · Specialization · 3 - 6 Months

  • B

    Board Infinity

    Prepare for SnowPro Core Exam: Architecture & SQL

    Skills you'll gain: Snowflake Schema, Performance Tuning, Data Architecture, User Accounts, Data Warehousing, SQL, Database Architecture and Administration, Database Management, Data Modeling, Data Transformation, Data Import/Export, Cloud Computing Architecture, Data Integration, Cloud-Based Integration, Role-Based Access Control (RBAC), Data Governance, Data Security

    ★ 3 (30) · Intermediate · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Learn Data Governance Workflows with Databricks Tools

    Skills you'll gain: Data Governance, Databricks, Data Management, Metadata Management, Data Quality, Data Security

    ★ 2.8 (34) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of London

    Data Science Project Capstone: Predicting Bicycle Rental

    Skills you'll gain: Correlation Analysis, Predictive Modeling, Data Collection, Regression Analysis, Data Science, Forecasting, Data Analysis, Statistical Modeling, Data Preprocessing

    ★ 4.5 (22) · Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Fundamentals of Azure Databricks

    Skills you'll gain: Databricks, Apache Spark, Microsoft Azure, Data Integration, Data Lakes, File Systems, Data Processing, Big Data, File Management

    ★ 4.3 (38) · Beginner · Course · 1 - 3 Months

1…176177178…469

In summary, here are 10 of our most popular customer service courses

  • Measure a Marketing Strategy using Facebook Insights: Coursera
  • Real-Time Embedded Systems Theory and Analysis: University of Colorado Boulder
  • Executivo de Vendas, Vendas Consultivas e Prospecção: Fundação Instituto de Administração
  • Fundamentos da Gestão do Sucesso do Cliente: Fundação Instituto de Administração
  • Financial Statements in Power BI: Corporate Finance Institute
  • Generative AI: The Future of UX UI Design: SkillUp
  • Microsoft Generative AI Engineering: Microsoft
  • Job & Exam Aptitude Mastery: Reasoning | DI | Verbal | Quant: Board Infinity
  • Prepare for SnowPro Core Exam: Architecture & SQL: Board Infinity
  • Learn Data Governance Workflows with Databricks Tools: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok