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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Operations Excellence

    Skills you'll gain: Supply Chain Management, Supply Chain, Supply Chain Systems, Manufacturing Operations, Operations Management, Operations, Supply Chain Planning, Business Operations, Inventory Management System, Operational Efficiency, Production Process, Inventory Control, Inventory and Warehousing, Operational Analysis, Logistics, Internal Communications, Process Analysis, Operational Excellence, Lean Six Sigma, Complex Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
    ·
    38 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    University of Illinois Urbana-Champaign

    Sustainable Food Systems

    Skills you'll gain: Systems Thinking, Sustainable Systems, Sustainable Development, Food and Beverage, Nutrition and Diet, Sustainable Technologies, Environmental Issue, Water Sustainability, Economics, Energy and Utilities, Environment, Production Process, Water Resources, Land Management, Manufacturing and Production, Environment and Resource Management, Culture, Consumer Behaviour

    4.4
    Rating, 4.4 out of 5 stars
    ·
    37 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    A

    Adobe

    Adobe Ecommerce Foundation

    Skills you'll gain: Merchandising, E-Commerce, Web Applications, Business-To-Consumer, Scalability, Project Implementation, Order Management Systems, Business Technologies, Technology Solutions, Program Implementation, System Implementation, Product Knowledge, Value Propositions, Digital Transformation, Application Frameworks, Digital Content, Case Studies, Solution Delivery, Application Development, Growth Strategies

    4.3
    Rating, 4.3 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Cloud FinOps

    Skills you'll gain: Cloud Management, Billing Systems, Cloud Computing, Billing, Cloud Services, Cost Management, Cloud Technologies, Cloud Platforms, Cost Control, Budget Management, Billing & Invoicing, Cost Containment, Cloud Engineering, Cloud Deployment, Operating Cost, Dashboard, Resource Utilization, Budgeting, Financial Management, Financial Data

    3.2
    Rating, 3.2 out of 5 stars
    ·
    25 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Emory University

    AI's Existing Impact

    Skills you'll gain: AI Personalization, Personalized Service, Personalized Campaigns, Customer experience improvement, Self Service Technologies, Marketing Psychology, AI Enablement, Business-To-Consumer, Consumer Behaviour, Marketing Automation, MarTech, Artificial Intelligence, Marketing, Decision Support Systems, Responsible AI, Algorithms, Business Ethics

    4.9
    Rating, 4.9 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Corporate Finance Institute

    Power Pivot Fundamentals

    Skills you'll gain: Dashboard, Star Schema, Dashboard Creation, Pivot Tables And Charts, Data Analysis Expressions (DAX), Data Storytelling, Microsoft Excel, Data Modeling, Business Intelligence, Competitive Analysis, Case Studies, Interactive Data Visualization, Data Import/Export, Key Performance Indicators (KPIs), Business Metrics

    4.6
    Rating, 4.6 out of 5 stars
    ·
    39 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Align Design Teams with SCAMPER Brainstorming in Miro

    Skills you'll gain: Brainstorming, UI/UX Strategy, Experience Design, Ideation, User Experience Design, User Interface and User Experience (UI/UX) Design, Design Thinking, Innovation, Design Strategies, Collaborative Software, User Interface (UI) Design, Product Improvement, Team Oriented, Product Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    19 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    M

    Macquarie University

    Habilidades de Excel Aplicadas a Negocios: Nivel Avanzado

    Skills you'll gain: Dashboard, Spreadsheet Software, Data Cleansing, Excel Formulas, Data Visualization, Microsoft Excel, Business Intelligence, Financial Data, Depreciation, Finance, Financial Analysis, Automation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    31 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    A

    Amazon Web Services

    AWS Security – Encryption Fundamentals

    Skills you'll gain: Cloud Security, Encryption, Amazon Web Services, Data Security, Cryptography, Security Controls, Cryptographic Protocols

    4.8
    Rating, 4.8 out of 5 stars
    ·
    49 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Airbus Beyond

    Airbus Supply Chain Specialist

    Skills you'll gain: Procurement, Order Management, Inventory Management, Supply Chain Management, Supply Chain, Order Delivery, Inventory Control, Production Planning, Contract Management, Supply Management, Sustainability Reporting, Supplier Performance Management, Sustainable Systems, Sustainability Standards, Logistics Management, Environmental Social And Corporate Governance (ESG), Logistics, Risk Management, Negotiation, Billing & Invoicing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    32 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Market Research and Analysis for Tech Industries

    Skills you'll gain: Market Research, Data-Driven Decision-Making, Consumer Behaviour, Business Research, Customer Analysis, Marketing Psychology, Market Analysis, Marketing, Marketing Planning, Data-Driven Marketing, Behavioral Economics, Target Market, Customer Insights, Marketing Strategy and Techniques, Strategic Marketing, Technology Strategies, Product Lifecycle Management, Business-To-Consumer, B2B Sales, Digital Marketing

    Build toward a degree

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    As Competências do Especialista no Sucesso do Cliente

    Skills you'll gain: Customer Success Management, Customer Relationship Building, Customer Relationship Management, Consultative Approaches, Market Analysis, Market Opportunities, Customer experience improvement, Organizational Structure, Market Data, Business Relationship Management, Business Modeling, Organizational Effectiveness, Business Solutions, Business Technologies, Active Listening, Technology Solutions, Technology Strategies

    4.8
    Rating, 4.8 out of 5 stars
    ·
    24 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Operations Excellence: Rutgers the State University of New Jersey
  • Sustainable Food Systems: University of Illinois Urbana-Champaign
  • Adobe Ecommerce Foundation: Adobe
  • Cloud FinOps: Board Infinity
  • AI's Existing Impact: Emory University
  • Power Pivot Fundamentals: Corporate Finance Institute
  • Align Design Teams with SCAMPER Brainstorming in Miro: Coursera
  • Habilidades de Excel Aplicadas a Negocios: Nivel Avanzado: Macquarie University
  • AWS Security – Encryption Fundamentals: Amazon Web Services
  • Airbus Supply Chain Specialist: Airbus Beyond

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

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145 courses
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Math and Logic
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Professional Certificates

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