• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • L

    LearnQuest

    Securing Cloud and Hybrid Networks

    Skills you'll gain: Continuous Monitoring, Cloud Security, Disaster Recovery, Network Security, Cloud Services, AI Security, Cyber Security Policies, Cloud Deployment, Security Controls, Cloud Computing Architecture, Cloud Computing, Hybrid Cloud Computing, Cyber Security Strategy, Cybersecurity, Data Security, Threat Detection, Cloud Management

    ★ 4.3 (23) · Advanced · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Security for Artificial Intelligence Software and Services

    Skills you'll gain: AI Security, Application Security, Secure Coding, Data Ethics, Vulnerability Assessments, Responsible AI, Security Strategy, Data Security, Security Controls, Cybersecurity, Threat Management, Continuous Monitoring, Encryption, Authentications, Penetration Testing, Data Management

    ★ 3.6 (16) · Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Master Microservices with Spring Boot and Spring Cloud

    Skills you'll gain: JUnit, Spring Framework, Spring Boot, Java Programming, Java, Apache Maven, Unit Testing, Gradle, Application Programming Interface (API), Google Cloud Platform, Simple Object Access Protocol (SOAP), Application Deployment, Development Environment, Hibernate (Java), Cloud Deployment, Back-End Web Development, YAML, Restful API, Software Configuration Management, Load Balancing

    ★ 4.8 (8) · Intermediate · Specialization · 3 - 6 Months

  • E

    EDUCBA

    Oracle SQL 21c: Database Design & Query Mastery

    Skills you'll gain: Oracle SQL Developer, Oracle Databases, Database Design, Data Manipulation, SQL, Relational Databases, Database Management, Database Management Systems, Databases, Database Development, Query Languages, Data Transformation, Data Management, Case Studies, Pivot Tables And Charts, Data Analysis, Data Integration, Performance Tuning, Business Intelligence, Analytics

    ★ 4.6 (30) · Beginner · Specialization · 1 - 3 Months

  • E

    EDUCBA

    HRM Strategies: Analyze, Evaluate & Design

    Skills you'll gain: Human Resources Management and Planning, Human Capital, Human Resource Strategy, Human Resources, Talent Management, Workforce Planning, Workforce Development, Talent Acquisition, Case Studies, Human Resource Policies, Corporate Strategy, Organizational Strategy, Operational Analysis, Business Strategy, Business Management, Strategic Thinking, Competitive Analysis, Analysis

    ★ 5 (17) · Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Utilize Survey Monkey as an Evaluation Tool

    Skills you'll gain: Employee Surveys, Analysis, User Feedback, Employee Training, Events and Conferences, Program Evaluation, Driving engagement, User Accounts

    ★ 4.6 (10) · Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Building No-Code Apps with AppSheet: Implementation

    Skills you'll gain: No-Code Development, Application Performance Management, Application Development, Security Controls, Authorization (Computing), Authentications, Application Lifecycle Management, Web Services, Data Management, Application Programming Interface (API), Restful API, Role-Based Access Control (RBAC), Webhook Security, Application Security, Scalability, Software Versioning, Automation, Debugging

    ★ 4.7 (22) · Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Getting started with generative AI in Azure

    Skills you'll gain: Prompt Engineering, Generative AI, Responsible AI, Generative Model Architectures, AI Security, Data Ethics, Fine-tuning, LLM Application, AI literacy, AI Integrations, Artificial Intelligence, Microsoft Azure, Software Documentation, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), Back-End Web Development, Application Design, Application Development, Machine Learning, Deep Learning

    ★ 4.5 (13) · Intermediate · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Inteligência Artificial para Logística

    Skills you'll gain: Logistics Management, Logistics, Transportation, Supply Chain, and Logistics, Transportation Management, Inventory and Warehousing, Supply Chain Management, Supply Chain Systems, Supply Chain Planning, Supply Chain, Warehousing, Strategic Planning, Order Delivery, Warehouse Management, Internet Of Things, Service Level, Automation, Artificial Intelligence

    ★ 5 (23) · Beginner · Course · 1 - 4 Weeks

  • B

    Board Infinity

    Libraries and Frameworks for Frontend Development

    Skills you'll gain: Angular, Web Design and Development, Front-End Web Development, Responsive Web Design, React.js, JavaScript Frameworks, Web Development, Frontend Integration, Application Frameworks, UI Components, User Interface (UI), Event-Driven Programming, Maintainability

    ★ 4.4 (12) · Intermediate · Course · 1 - 4 Weeks

  • E

    EDUCBA

    CSR Strategy: Analyze, Implement & Create Value

    Skills you'll gain: Corporate Sustainability, Corporate Strategy, Business Ethics, Organizational Strategy, Sustainable Business, Business Strategy, Philanthropy, Governance Risk Management and Compliance, Governance, Compliance Management, Strategic Sourcing, Regulatory Compliance, Stakeholder Management, Stakeholder Engagement, Diversity Equity and Inclusion Initiatives, Law, Regulation, and Compliance, Ethical Standards And Conduct, Business Risk Management, Diversity and Inclusion

    ★ 4.9 (14) · Mixed · Course · 1 - 4 Weeks

  • M

    Microsoft

    Azure Backup, Security, and Compliance Administration

    Skills you'll gain: Disaster Recovery, Microsoft Azure, Microsoft Copilot, System Monitoring, Cloud Security, Cloud Management, Systems Administration, Cloud Storage, Patch Management, Virtual Machines, Cyber Security Policies, File Management, Virtualization and Virtual Machines, Generative AI

    ★ 4.7 (22) · Beginner · Course · 1 - 3 Months

1…217218219…469

In summary, here are 10 of our most popular customer service courses

  • Securing Cloud and Hybrid Networks: LearnQuest
  • Security for Artificial Intelligence Software and Services: Board Infinity
  • Master Microservices with Spring Boot and Spring Cloud: Packt
  • Oracle SQL 21c: Database Design & Query Mastery: EDUCBA
  • HRM Strategies: Analyze, Evaluate & Design: EDUCBA
  • Utilize Survey Monkey as an Evaluation Tool: Coursera
  • Building No-Code Apps with AppSheet: Implementation: Google Cloud
  • Getting started with generative AI in Azure: Microsoft
  • Inteligência Artificial para Logística: Fundação Instituto de Administração
  • Libraries and Frameworks for Frontend Development: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok