• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience Improvement

Results for "customer experience improvement"


  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    I

    IBM

    IBM Program Manager

    Skills you'll gain: User Story, Program Management, Stakeholder Management, Resource Allocation, Change Control, Agile Software Development, Scrum (Software Development), Stakeholder Engagement, Agile Methodology, Kanban Principles, Project Management Life Cycle, Backlogs, Change Management, Project Management Office (PMO), Stakeholder Communications, Organizational Change, Responsible AI, Program Implementation, Project Management, Leadership

    4.8
    Rating, 4.8 out of 5 stars
    ·
    2.9K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    N

    Northeastern University

    Business Process Engineering Part 1

    Skills you'll gain: Process Mapping, Stakeholder Engagement, Business Process, Process Design, Stakeholder Management, Process Analysis, Business Process Improvement, Business Process Modeling, Design Thinking, Business Workflow Analysis, Business Process Management, Business Systems Analysis, Stakeholder Analysis, Process Optimization, Business Transformation, Stakeholder Communications, Business Analysis, Business Requirements, Requirements Elicitation, Requirements Analysis

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N
    G
    N
    G

    Multiple educators

    Machine Learning for Trading

    Skills you'll gain: Tensorflow, Keras (Neural Network Library), Machine Learning Methods, Model Evaluation, Machine Learning, Google Cloud Platform, Model Training, Machine Learning Algorithms, Financial Trading, Reinforcement Learning, Recurrent Neural Networks (RNNs), Supervised Learning, Data Pipelines, Machine Learning Software, Time Series Analysis and Forecasting, Applied Machine Learning, Statistical Machine Learning, Technical Analysis, Deep Learning, Portfolio Management

    3.8
    Rating, 3.8 out of 5 stars
    ·
    1.2K reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    J

    John Wiley & Sons

    The Secrets of AI Value Creation

    Skills you'll gain: Responsible AI, AI Enablement, AI Product Strategy, Data Ethics, Data Strategy, Data-Driven Decision-Making, Strategic Decision-Making, Digital Transformation, Data Management, Technology Strategies, Strategic Leadership, Business Analytics, Strategic Thinking, Business Transformation, Business Strategy, Cloud Services, Project Management, Artificial Intelligence, Business, Business Process Improvement

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Bank Branch Marketing: Analyze & Apply Strategies

    Skills you'll gain: Customer Analysis, Data-Driven Marketing, Service Design, Financial Inclusion, Regulatory Compliance, Consumer Behaviour, Banking, Banking Services, Digital Media Strategy, Customer Insights, Retail Banking, Regulatory Requirements, Marketing Psychology, Digital Marketing, Marketing Analytics, Strategic Marketing, Business Modeling, Compliance Management, Digital Analysis, Marketing

    5
    Rating, 5 out of 5 stars
    ·
    11 reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Practical AI Agents 2026 – Build Agentic Workflows

    Skills you'll gain: Prompt Engineering, Agentic Workflows, AI Workflows, Generative AI Agents, Artificial Intelligence, Business Process Automation, Agentic systems, Workflow Management, Automation, Process Flow Diagrams, AI Integrations, Decision Making, Customer Service

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Fundamentals of Operations, with Goldman Sachs 10,000 Women

    Skills you'll gain: Process Mapping, Process Analysis, Operational Efficiency, Business Operations, Operational Excellence, Operations Management, Operational Analysis, Process Management, Operations, Business Process, Business Process Improvement, Process Improvement and Optimization, Process Improvement, Customer experience improvement, Continuous Improvement Process, Business Development, Growth Strategies, Technology Strategies, Business Technologies, Technology Solutions

    4.6
    Rating, 4.6 out of 5 stars
    ·
    386 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Accounting Analytics

    Skills you'll gain: Financial Statement Analysis, Financial Statements, Financial Analysis, Financial Data, Financial Accounting, Corporate Accounting, Process Optimization, Analytics, Corporate Strategy, Accounting, Financial Forecasting, Business Metrics, Process Improvement and Optimization, Operational Analysis, Advanced Analytics, Performance Measurement, Accrual Accounting, Accruals, Predictive Analytics, Finance

    4.5
    Rating, 4.5 out of 5 stars
    ·
    3K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Tecnológico de Monterrey

    Lean Six Sigma

    Skills you'll gain: Lean Six Sigma, Process Capability, Lean Manufacturing, Process Improvement and Optimization, Process Analysis, Six Sigma Methodology, Process Mapping, Lean Methodologies, Statistical Process Controls, Process Improvement, Kaizen Methodology, Process Optimization, Quality Control, Product Flow Diagram, Quality Monitoring, Statistical Analysis, Continuous Improvement Process, Analysis, Predictive Modeling, Production Process

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Modern Logistics Management and Operational Strategy

    Skills you'll gain: Reverse Logistics, Logistics Management, Logistics, Transportation, Supply Chain, and Logistics, Supply Chain Management, Supply Chain, Supply Chain Systems, Performance Measurement, E-Commerce, Enterprise Resource Planning, Operational Performance Management, Performance Metric, Performance Improvement, Organizational Effectiveness, Organizational Development, Business-To-Consumer, Organizational Structure, Automation

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Product Analytics and AI

    Skills you'll gain: Agile Product Development, Product Improvement, Customer Analysis, Analytics, Analytical Skills, Business Analytics, Demand Planning, Usability Testing, Product Management, Customer Insights, AI Product Strategy, A/B Testing, Product Development, Agile Methodology, User Experience, Advanced Analytics, Data-Driven Decision-Making, Predictive Analytics, Agile Software Development, Software Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    507 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    ESSEC Business School

    Foundations of marketing analytics

    Skills you'll gain: Data-Driven Marketing, Marketing Analytics, Customer Analysis, Marketing Strategies, Business Analytics, Statistical Programming, Customer Insights, R Programming, R (Software), Customer Data Management, Data-Driven Decision-Making, Data Analysis Software, Target Market, Predictive Analytics, Statistical Analysis, Statistical Modeling, Predictive Modeling, Statistical Methods

    4.6
    Rating, 4.6 out of 5 stars
    ·
    762 reviews

    Mixed · Course · 1 - 3 Months

1…515253…724

In summary, here are 10 of our most popular customer experience improvement courses

  • IBM Program Manager: IBM
  • Business Process Engineering Part 1: Northeastern University
  • Machine Learning for Trading: New York Institute of Finance
  • The Secrets of AI Value Creation: John Wiley & Sons
  • Bank Branch Marketing: Analyze & Apply Strategies: EDUCBA
  • Practical AI Agents 2026 – Build Agentic Workflows: Packt
  • Fundamentals of Operations, with Goldman Sachs 10,000 Women: Goldman Sachs
  • Accounting Analytics: University of Pennsylvania
  • Lean Six Sigma: Tecnológico de Monterrey
  • Modern Logistics Management and Operational Strategy: EDUCBA

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok