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Service Design Courses

Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Popular Service Design Courses and Certifications


  • P

    Packt

    Human-Centered Security: Designing Usable & Safe Systems

    Skills you'll gain: Human Factors (Security), User Experience Design, Usability, User Experience, Experience Design, User Interface and User Experience (UI/UX) Design, Threat Modeling, UI/UX Strategy, Application Security, Human Factors, Authentications, UI/UX Research, Human Centered Design, Security Strategy, Authorization (Computing), User Story, Security Controls, Cybersecurity, Safety Standards, Information Privacy

    Intermediate · Course · 1 - 3 Months

  • W

    Whizlabs

    Design security solutions for applications and data

    Skills you'll gain: Cloud Security, Data Governance, User Provisioning, Data Management, Data Security, Azure Active Directory, Cloud Development, Secure Coding, IT Security Architecture, Cloud Applications, Application Security, Identity and Access Management, Key Management, Encryption

    Advanced · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a services customer satisfaction process

    Skills you'll gain: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    42 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • E

    Eindhoven University of Technology

    Co-design for All: doing co-design in practice

    Skills you'll gain: Human Centered Design, User Experience Design, Research and Design, Visual Storytelling, Design Research, Research, Research Design, Decision Intelligence, Qualitative Research, Case Studies, Media and Communications, Disabilities, Discussion Facilitation, Team Collaboration

    4.3
    Rating, 4.3 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

  • U

    University of Michigan

    UX Design: From Concept to Prototype

    Skills you'll gain: User Experience, User Experience Design, User Story, Prototyping, Wireframing, User Interface and User Experience (UI/UX) Design, User Centered Design, Interactive Design, Ideation, Conceptual Design, Interaction Design, Persona (User Experience), User Interface (UI), Design, Usability Testing, Storyboarding, Mockups, Scenario Testing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    303 reviews

    Beginner · Course · 1 - 3 Months

  • P

    Parsons School of Design, The New School

    Leveraging Design Methods to Identify Business Opportunities

    Skills you'll gain: Design Thinking, Market Opportunities, Design Strategies, Business Risk Management, Design and Product, Experience Design, Risk Analysis, New Business Development, Human Centered Design, User Experience Design, Innovation, Design, User Experience, Ideation, Business Modeling, Lean Methodologies, Market Analysis, Ethical Standards And Conduct

    4.7
    Rating, 4.7 out of 5 stars
    ·
    18 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Virginia

    Experiencing Design: Deepening Your Design Thinking Practice

    Skills you'll gain: Design Thinking, Human Centered Design, Innovation, Creative Problem-Solving, Ideation, Creative Thinking, Thought Leadership, Personal Attributes, Curiosity, Strategic Thinking, Cognitive flexibility, Overcoming Obstacles, Creativity, Collaboration, Empathy, Adaptability

    4.7
    Rating, 4.7 out of 5 stars
    ·
    69 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Design a Professional Business card with QR code using Canva

    Skills you'll gain: Barcoding, LinkedIn, Facebook, Cloud Applications, Social Media, Content Creation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    119 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • P

    Parsons School of Design, The New School

    Using Design to Generate Innovative Business Solutions

    Skills you'll gain: Solution Design, Conversion Funnel Analysis, Design Thinking, Sustainable Business, Process Design, Business Solutions, Business Modeling, Growth Strategies, Strategic Thinking, Innovation, Value Propositions, User Experience, Prototyping, Consumer Behaviour, Customer Insights

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Michigan

    Evaluating Designs with Users

    Skills you'll gain: Usability Testing, User Experience Design, User Experience, UI/UX Research, User Research, Design Research, Usability, Human Computer Interaction, Test Planning, Technical Communication, Interviewing Skills

    4.8
    Rating, 4.8 out of 5 stars
    ·
    303 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    UI/UX Design with Sketch: Travel Booking App

    Skills you'll gain: Wireframing, User Interface and User Experience (UI/UX) Design, User Interface (UI), User Interface (UI) Design, Prototyping, Usability, User Experience Design, User Experience, User Centered Design, Application Design, Interactive Design, Design Software

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Get Started with User Experience (UX) Design in Miro

    Skills you'll gain: Journey Mapping, User Interface (UI), User Experience, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, User Experience Design, Experience Design, User Centered Design, Human Centered Design

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular service design courses

  • Human-Centered Security: Designing Usable & Safe Systems: Packt
  • Design security solutions for applications and data: Whizlabs
  • Create a services customer satisfaction process: Coursera
  • Co-design for All: doing co-design in practice: Eindhoven University of Technology
  • UX Design: From Concept to Prototype: University of Michigan
  • Leveraging Design Methods to Identify Business Opportunities: Parsons School of Design, The New School
  • Experiencing Design: Deepening Your Design Thinking Practice: University of Virginia
  • Design a Professional Business card with QR code using Canva: Coursera
  • Using Design to Generate Innovative Business Solutions: Parsons School of Design, The New School
  • Evaluating Designs with Users: University of Michigan

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