• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    Universidad de los Andes

    Desarrollo y Diseño de Videojuegos

    Skills you'll gain: Game Design, Animation and Game Design, Video Game Development, Scrum (Software Development), Unity Engine, Value Propositions, Animations, Functional Specification, Proposal Development, Sprint Retrospectives, Business Modeling, Agile Methodology, 3D Assets, Agile Software Development, Software Design Documents, Software Development Methodologies, Customer Analysis, Interaction Design, UI Components, Software Documentation

    4.4
    Rating, 4.4 out of 5 stars
    ·
    392 reviews

    Intermediate · Specialization · 3 - 6 Months

  • C

    Coursera

    Prompt Engineering Generative AI for Marketing & Advertising

    Skills you'll gain: Prompt Engineering, Marketing Design, Generative AI, A/B Testing, Marketing Materials, Copywriting, Advertising, Marketing, ChatGPT, Customer Analysis, Content Creation, Marketing Strategies, Customer Insights, Content Performance Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    108 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Codio

    C++ Basics: Selection and Iteration

    Skills you'll gain: Programming Principles, C++ (Programming Language), C and C++, Computer Programming, Computational Logic, Computer Science

    4.6
    Rating, 4.6 out of 5 stars
    ·
    973 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Engineering Practices for Building Quality Software

    Skills you'll gain: Software Design Patterns, Software Design, Software Quality Assurance, Software Engineering, Application Security, Security Architecture Review, Object Oriented Design, Software Architecture, Software Quality (SQA/SQC), Development Testing, Threat Modeling, Maintainability, Application Deployment, IT Security Architecture, Continuous Deployment, Quality Assurance, Continuous Delivery, Software Testing, Continuous Integration, CI/CD

    4.5
    Rating, 4.5 out of 5 stars
    ·
    470 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    CRM, Dados e o Futuro Centrado no Cliente

    Skills you'll gain: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Pipelines, Customer Analysis, Sales Management, Customer Engagement, Big Data, Customer Relationship Building, Customer Insights, Customer experience strategy (CX), Business Analytics, Target Audience, Data-Driven Marketing, Customer experience improvement, Business Metrics, Analytics, AI Personalization, Consumer Behaviour, Artificial Intelligence

    4.6
    Rating, 4.6 out of 5 stars
    ·
    52 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Macquarie University

    Strategic management: Be competitive

    Skills you'll gain: Business Strategy, Strategic Thinking, Business Strategies, Customer Analysis, Organizational Strategy, Strategic Marketing, Growth Strategies, Corporate Strategy, Competitive Analysis, Business Planning, Market Analysis, Strategic Decision-Making, Market Opportunities, Value Propositions, New Business Development, Organizational Effectiveness, Analysis, Innovation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    328 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Michigan State University

    Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan

    Skills you'll gain: Value Propositions, Business Planning, Business Modeling, Entrepreneurship, Verification And Validation, Milestones (Project Management), Business Development, Financial Forecasting, Financial Modeling, New Business Development, Plan Execution, Customer Analysis, Customer Insights

    4.5
    Rating, 4.5 out of 5 stars
    ·
    184 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Business Analytics Capstone

    Skills you'll gain: Data-Driven Decision-Making, Business Analytics, Operational Efficiency, Peer Review, Marketing Strategies, Data Analysis, Marketing Effectiveness, Data Strategy, Performance Measurement, Operations, Business Strategy, Strategic Decision-Making, Analysis, People Analytics, Business Metrics, Online Advertising, Digital Advertising, Presentations, Problem Management, Advertising

    4.5
    Rating, 4.5 out of 5 stars
    ·
    776 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Washington

    Programming Languages, Part C

    Skills you'll gain: Ruby (Programming Language), Other Programming Languages, Object Oriented Programming (OOP), Object Oriented Design, Computer Programming, Programming Principles, Functional Design, Computational Thinking, Code Reusability

    4.9
    Rating, 4.9 out of 5 stars
    ·
    463 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Real-Time Embedded Systems

    Skills you'll gain: Real-Time Operating Systems, Systems Architecture, Software Architecture, Embedded Software, Software Design, System Design and Implementation, Embedded Systems, Performance Tuning, Systems Analysis, Electronic Hardware, Hardware Design, Electronic Systems, Systems Design, Hardware Architecture, Electrical and Computer Engineering, Requirements Analysis, System Programming, Reliability, Operating Systems, Service Level

    Build toward a degree

    4
    Rating, 4 out of 5 stars
    ·
    122 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Generative AI Engineering and Fine-Tuning Transformers

    Skills you'll gain: Generative AI, Fine-tuning, Large Language Modeling, Generative Model Architectures, Model Optimization, Prompt Engineering, Model Training, PyTorch (Machine Learning Library)

    4.5
    Rating, 4.5 out of 5 stars
    ·
    114 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Y

    Yale University

    Anatomy of the Upper and Lower Extremities

    Skills you'll gain: Human Musculoskeletal System, Anatomy, Orthopedics, Kinesiology, Neurology

    4.9
    Rating, 4.9 out of 5 stars
    ·
    104 reviews

    Intermediate · Course · 1 - 3 Months

1…174175176…673

In summary, here are 10 of our most popular customer experience courses

  • Desarrollo y Diseño de Videojuegos: Universidad de los Andes
  • Prompt Engineering Generative AI for Marketing & Advertising: Coursera
  • C++ Basics: Selection and Iteration: Codio
  • Engineering Practices for Building Quality Software: University of Minnesota
  • CRM, Dados e o Futuro Centrado no Cliente: Fundação Instituto de Administração
  • Strategic management: Be competitive: Macquarie University
  • Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan: Michigan State University
  • Business Analytics Capstone: University of Pennsylvania
  • Programming Languages, Part C: University of Washington
  • Real-Time Embedded Systems: University of Colorado Boulder

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok