Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Board Infinity
Skills you'll gain: Talent Recruitment, Human Resources Management and Planning, Culture Transformation, Leadership, Workplace inclusivity, Recruitment, Human Resource Management, Intercultural Competence, Diversity and Inclusion, Professional Development, Management Training And Development, Human Capital, Organizational Structure, Human Resources Software, Organizational Leadership, People Development, Professionalism, Professional Networking, Lifelong Learning, Innovation
Intermediate · Specialization · 1 - 3 Months

Microsoft
Skills you'll gain: Front-End Web Development, Debugging, Programming Principles, Computational Thinking, GitHub, Web Design and Development, Pseudocode, Version Control, Git (Version Control System), Diagram Design, Microsoft Copilot, Algorithms, Program Development, Code Reusability, Computational Logic, C# (Programming Language)
Beginner · Course · 1 - 3 Months
Michigan State University
Skills you'll gain: Photography, Peer Review, Image Quality, Creative Design, Visual Storytelling, Creativity, Storytelling, Writing, Design Elements And Principles
Intermediate · Course · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Retail Sales, Marketing Strategies, Customer Analysis, Customer Insights, Brand Loyalty, Brand Awareness, Cross-Channel Marketing, Global Marketing, Market Trend, Consumer Behaviour, Competitive Analysis, Self Service Technologies, Innovation, E-Commerce, Corporate Sustainability
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Search Engine Marketing, Digital Brand Strategy, Keyword Research, Digital Marketing, Online Advertising, Search Engine Optimization, Content Marketing, Social Media Marketing, Social Media Strategy, Digital Media Strategy, Social Media, Web Analytics and SEO, Storytelling, Marketing Strategies, Marketing Strategy and Techniques, Pay Per Click Advertising, Marketing Communications, Digital Advertising, Customer Relationship Management, Brand Management
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Azure Active Directory, Cloud Infrastructure, Microsoft Azure, Virtual Machines, Infrastructure As A Service (IaaS), Virtualization and Virtual Machines, Role-Based Access Control (RBAC), Active Directory, IT Infrastructure, Infrastructure Security, Infrastructure Architecture, Virtual Networking, Multi-Factor Authentication, Network Infrastructure, Cloud Hosting, Cloud Storage, Virtualization, Data Storage Technologies, Identity and Access Management, Cloud Computing
Intermediate · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Prompt Engineering, Responsible AI, Google Gemini, Gemini, Generative AI, Generative AI Agents, Generative Model Architectures, Google Cloud Platform, AI Workflows, Google Workspace, AI Orchestration, Agentic Workflows, Prompt Patterns, AI Product Strategy, AI Security, Large Language Modeling, AI literacy, Artificial Intelligence, Cloud Computing, Collaboration
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: IT Security Architecture, Operating System Administration, Package and Software Management, Information Systems Security, IT Infrastructure, Network Troubleshooting, Systems Administration, Computer Networking, Infrastructure Security, Computer Security, Encryption, Desktop Support, Routing Protocols, Lightweight Directory Access Protocols, Technical Support, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging
Beginner · Professional Certificate · 3 - 6 Months

University of Michigan
Skills you'll gain: Policy Analysis, Policy Development, Social Justice, Advocacy, Public Policies, Political Sciences, Health Policy, Social and Human Services, Social Impact, Economics, Policy, and Social Studies, Program Evaluation, Community and Social Work, Public Administration, Case Studies, Diversity Equity and Inclusion Initiatives, Research, Persuasive Communication, Problem Solving
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Cleansing, Prompt Engineering, Data Processing, Microsoft Excel, Data Manipulation, Microsoft Copilot, Data Transformation, Data Integrity, Data-Driven Decision-Making, Data Analysis
Beginner · Course · 1 - 3 Months

Lund University
Skills you'll gain: Climate Change Adaptation, Sustainable Development, Environmental Issue, Sustainable Design, Sustainable Business, Governance, Systems Thinking, Environmental Science, Climate Change Mitigation, Case Studies, Business Modeling, Stakeholder Engagement, Cross-Functional Collaboration, Project Finance
Beginner · Course · 1 - 3 Months