Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Logical Operations
Skills you'll gain: Microsoft Excel, Spreadsheet Software, Excel Formulas, Microsoft Office, Pivot Tables And Charts, Excel Macros, Data Presentation, Microsoft 365, Business Intelligence, Data Visualization Software, Productivity Software, Data Visualization, Data Integration, Data Entry, Key Performance Indicators (KPIs), Data Management, Document Management, File Management, Performance Management, User Interface (UI)
Beginner · Specialization · 3 - 6 Months

University of Pennsylvania
Skills you'll gain: Supply And Demand, Economics, Market Dynamics, Market Analysis, Resource Allocation, Policy Analysis, Tax, Consumer Behaviour, Cost Benefit Analysis, Decision Making
Mixed · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Gemini, Authorization (Computing), AI Workflows, Application Deployment, Google Cloud Platform, Enterprise Security, Data Security, Large Language Modeling, Cloud Security, Data Integration, Business Analytics
Beginner · Course · 1 - 3 Months

Skills you'll gain: Retrieval-Augmented Generation, AI Workflows, Model Deployment, Transfer Learning, Application Deployment, Embeddings, Vector Databases, Model Evaluation
Advanced · Course · 1 - 3 Months

University at Buffalo
Skills you'll gain: Personal protective equipment, Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Environmental Regulations, Energy and Utilities, Basic Electrical Systems, Oil and Gas, Safety Training, Electrical Equipment, Occupational Safety and Health Administration (OSHA), Hazard Analysis, Workforce Development, Billing, Sustainable Development, Safety Standards, Sustainable Technologies, Supply Chain, Regulatory Affairs
Beginner · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Data Transformation, Microsoft Excel, Sampling (Statistics), Data Cleansing, Statistical Visualization, Data Analysis, Statistical Analysis, Data Integration, Data Import/Export, Microsoft Office, Microsoft 365, Productivity Software
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Cybersecurity, Endpoint Security, Network Security, Cyber Attacks, Encryption, Information Systems Security, Application Security, Cyber Security Policies, Penetration Testing, Data Security, Computer Security Awareness Training, Firewall, Cryptography, Security Controls, Threat Modeling, Intrusion Detection and Prevention, Security Awareness, Mobile Security, Malware Protection, Authentications
Beginner · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Business Writing, Business Correspondence, Proposal Writing, Proposal Development, Target Audience, Business Communication, Report Writing, Writing, Concision, Persuasive Communication, Communication, Writing and Editing, Tactfulness, Diplomacy, Customer Complaint Resolution, Organizational Skills, Grammar, Communication Strategies, Editing, Proofreading
Mixed · Course · 1 - 3 Months

Skills you'll gain: Responsive Web Design, Front-End Web Development, Git (Version Control System), Web Content Accessibility Guidelines, User Interface and User Experience (UI/UX) Design, HTML and CSS, React.js, Usability, Software Technical Review, Web Applications, User Experience Design, Semantic Web, Data Validation, Javascript
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cyber Threat Hunting, Endpoint Detection and Response, Intrusion Detection and Prevention, Threat Detection, Threat Management, Cybersecurity, Security Information and Event Management (SIEM), Event Monitoring, Cyber Attacks, Cyber Security Assessment, Continuous Monitoring, Security Management, Malware Protection, Cyber Engineering, Security Testing, Cyber Governance, Linux
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Azure, Mobile Development Tools, System Implementation, System Configuration, Application Programming Interface (API), Data Integration, Simulations
Intermediate · Course · 1 - 3 Months
University of Minnesota
Skills you'll gain: User Interface (UI) Design, Usability, Human Computer Interaction, User Experience Design, Design, Design Thinking, UI/UX Research, Design Strategies, Design Research, User Research
Beginner · Course · 1 - 4 Weeks