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  • Service Management

Results for "service management"


  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    The Business of Health Care

    Skills you'll gain: People Management, Financial Reporting, Financial Acumen, Financial Data, Financial Statement Analysis, Financial Statements, Financial Accounting, Social Determinants Of Health, Operations Management, Health Disparities, Team Performance Management, Income Statement, Human Relations Movement, Employee Performance Management, Health Systems, Operational Performance Management, Health Care Administration, Health Care Procedure and Regulation, Health Care, Insurance

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    S

    Starweaver

    Managing Employee Performance

    Skills you'll gain: Employee Performance Management, Performance Management, Team Performance Management, Constructive Feedback, Management Training And Development, Performance Appraisal, Performance Review, Employee Coaching, People Management, Goal Setting, Performance Metric, Expectation Management, Coaching, Employee Engagement, Performance Measurement, Team Building, Drive Engagement, Collaboration, Accountability

    4.8
    Rating, 4.8 out of 5 stars
    ·
    62 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    ITIL V4 Explanation of Service Value System & its Components

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    104 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Hospital Administration and Healthcare Management

    Skills you'll gain: Health Care Administration, Hospital Experience, Health Administration, Medical Management, Health Systems, Administration, Care Management, Health Care, Healthcare Industry Knowledge, Care Coordination, Coordination

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Governance and Management of IT

    Skills you'll gain: IT Management, IT General Controls (ITGC), Control Objectives for Information and Related Technology (COBIT), Cloud Management, Information Technology, Risk Management Framework, Governance Risk Management and Compliance, Quality Assurance, Compliance Auditing, Organizational Change, Internal Auditing, Technology Strategies, Governance, Quality Monitoring, Audit Planning, Information Technology Infrastructure Library, Risk Management, Cloud Computing, Cloud Services, Business Priorities

    4.9
    Rating, 4.9 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Introduction to Customer Service

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    366 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    What Are Service-Level Agreements (SLAs)?

    Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Service Management, Business Relationship Management, Expectation Management, Performance Measurement, Performance Metric, Key Performance Indicators (KPIs), Cloud Storage, Case Studies

    3.9
    Rating, 3.9 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Configuration Management and the Cloud

    Skills you'll gain: Infrastructure as Code (IaC), Cloud Management, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Cloud Infrastructure, Virtual Machines, Cloud Deployment, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, IT Automation, Incident Response, Cloud Storage, Continuous Monitoring, Disaster Recovery

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Managing Employee Performance

    Skills you'll gain: Performance Management, Performance Appraisal, Performance Review, Employee Performance Management, Constructive Feedback, Management Training And Development, Performance Measurement, People Management, Human Resources Management and Planning, Performance Improvement, Employee Engagement, Goal Setting, Culture

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.8K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Project Management

    Skills you'll gain: Project Schedules, User Story, Engineering Management, Stakeholder Analysis, Project Scoping, Team Leadership, Team Management, Scope Management, Project Risk Management, Agile Project Management, Scrum (Software Development), Team Performance Management, Scheduling, Quality Management, Sprint Planning, Engineering Practices, Agile Methodology, Project Management, Stakeholder Communications, Risk Management

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.5K reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Hospital Outpatient Services and OPD Management

    Skills you'll gain: Patient Flow, Hospital Experience, Hospital Admissions, Clinic Management Systems, Medical Management, Patient Coordination, Health Care Administration, Patient Registration, Medical Support, Care Coordination, Primary Care, Health Care, Capacity Management, Diagnostic Tests

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Core Apple Device Admin: iOS, macOS, & MDM Essentials

    Skills you'll gain: Apache, iOS Development, Web Servers, Single Sign-On (SSO), Configuration Management

    Intermediate · Course · 1 - 3 Months

1…567…834

In summary, here are 10 of our most popular service management courses

  • The Business of Health Care: University of Pennsylvania
  • Managing Employee Performance: Starweaver
  • ITIL V4 Explanation of Service Value System & its Components: EDUCBA
  • Hospital Administration and Healthcare Management: EDUCBA
  • Governance and Management of IT: Packt
  • Introduction to Customer Service: CVS Health
  • What Are Service-Level Agreements (SLAs)?: Coursera
  • Configuration Management and the Cloud: Google
  • Managing Employee Performance: University of Minnesota
  • Project Management: University of Colorado Boulder

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