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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.


Popular Customer Success Courses and Certifications


  • Status: Free Trial
    Free Trial
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    SkillUp

    Business Analysis: Process Modeling & Requirements Gathering

    Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Process Analysis, Data Modeling, Stakeholder Analysis, Agile Methodology, Requirements Analysis, Process Improvement, User Story, Data Flow Diagrams (DFDs), Gap Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    67 reviews

    Beginner · Course · 1 - 3 Months

  • T

    The State University of New York

    Building and Managing Superior Skills

    Skills you'll gain: Smart Goals, Peer Review, Professional Development, Goal Setting, Employee Training, AI Enablement, Personal Development, Performance Appraisal, Job Analysis, Talent Acquisition, Self-Awareness, Coaching, Recruitment Strategies, Test Tools, Constructive Feedback, Benchmarking, Portfolio Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    149 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    Snowflake

    Introduction to Modern Data Engineering with Snowflake

    Skills you'll gain: Data Engineering, Data Pipelines, Data Transformation, Extract, Transform, Load, Data Integration, Data Warehousing, Software Development Tools, Data Import/Export, Stored Procedure, SQL, Data Analysis, GitHub, Microsoft Visual Studio, Command-Line Interface

    4.8
    Rating, 4.8 out of 5 stars
    ·
    129 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Emory University

    Capstone: Making the Case for AI

    Skills you'll gain: Generative AI, Customer experience improvement, AI Personalization, Marketing Effectiveness, Marketing Strategies, AI Enablement, Marketing Analytics, Customer Insights, Content Creation, Customer Engagement, Artificial Intelligence

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Michigan State University

    Photography Capstone Project

    Skills you'll gain: Photography, Peer Review, Photo Editing, Image Quality, Creative Design, Creativity, Content Creation, Storytelling, Writing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    588 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    SAP

    Requirements Gathering and Documentation

    Skills you'll gain: User Story, Requirements Elicitation, Requirements Management, Business Requirements, Requirements Analysis, Verification And Validation, Functional Specification, User Acceptance Testing (UAT), Stakeholder Communications, Process Mapping, Interviewing Skills, Active Listening

    4.6
    Rating, 4.6 out of 5 stars
    ·
    22 reviews

    Beginner · Course · 1 - 4 Weeks

  • I

    Illinois Tech

    Mastering Excel Essentials to Enhance Business Value

    Skills you'll gain: Microsoft Excel, Spreadsheet Software, Excel Formulas, Dashboard, Data Entry, Productivity Software, Business Reporting, Data Cleansing, Data Visualization, Data Management, Analytics, Data Validation

    Build toward a degree

    4.4
    Rating, 4.4 out of 5 stars
    ·
    32 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Technion - Israel Institute of Technology

    Innovation Career Lessons from a Master

    Skills you'll gain: Innovation, Creative Problem-Solving, Team Building, Ideation, Creative Thinking, Entrepreneurship, Visionary, Initiative and Leadership, New Product Development, Design and Product, Strategic Planning, Persistence, Overcoming Obstacles, Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    351 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Generative AI for Sales

    Skills you'll gain: Prompt Engineering, Sales Strategy, Sales Pipelines, AI Personalization, Sales Operations, Responsible AI, Lead Generation, Sales Development, Generative AI Agents, Competitive Analysis, Sales Management, Marketing Automation, Customer Relationship Management (CRM) Software, Account Management, Business Process Automation, Business Intelligence, Workflow Management, Market Analysis, Data-Driven Decision-Making, Forecasting

    4.2
    Rating, 4.2 out of 5 stars
    ·
    30 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
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    SkillUp

    Program Management: Framework, Strategy, and Planning

    Skills you'll gain: Program Management, Organizational Strategy, Risk Management, Project Management Life Cycle, Project Management, Benefits Administration, Business Planning, Resource Management, Portfolio Management, Stakeholder Management, Change Management, Decision Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    44 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Macquarie University

    Habilidades de Excel para el negocio: Intermedio I

    Skills you'll gain: Microsoft Excel, Spreadsheet Software, Dashboard, Excel Formulas, Data Analysis Expressions (DAX), Consolidation, Data Visualization, Data Integration, Data Management, Data Cleansing, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    116 reviews

    Intermediate · Course · 1 - 3 Months

  • 2

    28DIGITAL

    Web of Data

    Skills you'll gain: Semantic Web, Query Languages, Data Management, Data Integration, Data Sharing, Data Mining, Interoperability, Software Architecture, Web Services, Data Modeling

    4.1
    Rating, 4.1 out of 5 stars
    ·
    94 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer success courses

  • Business Analysis: Process Modeling & Requirements Gathering: SkillUp
  • Building and Managing Superior Skills: The State University of New York
  • Introduction to Modern Data Engineering with Snowflake: Snowflake
  • Capstone: Making the Case for AI: Emory University
  • Photography Capstone Project: Michigan State University
  • Requirements Gathering and Documentation: SAP
  • Mastering Excel Essentials to Enhance Business Value: Illinois Tech
  • Innovation Career Lessons from a Master: Technion - Israel Institute of Technology
  • Generative AI for Sales: Coursera
  • Program Management: Framework, Strategy, and Planning: SkillUp

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