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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Preview
    Preview
    E

    Edureka

    Introduction to Midjourney

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, AI Workflows, Creative Design, Visualization (Computer Graphics), ChatGPT, Image Quality, Artificial Intelligence

    4.3
    Rating, 4.3 out of 5 stars
    ·
    49 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    U

    University of Pennsylvania

    Applying to College 101

    Skills you'll gain: Organizational Skills, Student Support and Services, Higher Education, Planning, Prioritization, Self-Awareness, Decision Making, Personal Development, Resourcefulness, Goal Setting, Research

    4.8
    Rating, 4.8 out of 5 stars
    ·
    17 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Fire and Explosion Hazards Analysis

    Skills you'll gain: Hazard Analysis, Chemical Engineering, Incident Management, Failure Analysis, Risk Management Framework, Safety and Security, Engineering Analysis, Engineering Calculations, Estimation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    47 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    UBITS

    Business Developer

    Skills you'll gain: Benchmarking, Closing (Sales), Consultative Selling, Retail Sales, Sales Presentation, Negotiation, Sales Strategy, Overcoming Objections, Accountability, Value Propositions, Customer Relationship Management, Customer experience strategy (CX), Rapport Building, Business Development, Stakeholder Management, Sales, Emotional Intelligence, New Business Development, Personal Development, Initiative and Leadership

    4.6
    Rating, 4.6 out of 5 stars
    ·
    11 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    L

    LearnQuest

    Advanced Java

    Skills you'll gain: Apache Maven, Spring Framework, Microservices, Java Platform Enterprise Edition (J2EE), Spring Boot, Java, Java Programming, Back-End Web Development, Apache Tomcat, Software Architecture, Load Balancing, Cloud Development, Restful API, Systems Architecture, Web Applications, Scalability

    4.5
    Rating, 4.5 out of 5 stars
    ·
    51 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    GenAI in Business: Planning Framework for Implementation

    Skills you'll gain: Generative AI, AI Product Strategy, AI Enablement, Generative AI Agents, Data Integration, Data Strategy, Business Analysis, Data Quality, Technology Roadmaps, Business Solutions, Business Transformation, Business Strategy, Stakeholder Communications, Decision Making, Stakeholder Engagement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    32 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Machine Learning for Marketers

    Skills you'll gain: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Supervised Learning, Dimensionality Reduction, Marketing Effectiveness, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Campaign Management, Customer experience improvement, Personalized Service, Customer Insights, Model Evaluation, Machine Learning

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Fundamentals of Digital Marketing

    Skills you'll gain: Search Engine Marketing, Search Engine Optimization, Web Analytics and SEO, Digital Marketing, Online Advertising, Return On Investment, Media Planning, Consumer Behaviour, Cross-Channel Marketing, Digital Advertising, Marketing Channel, Social Media Marketing, Marketing Strategies, Marketing Effectiveness, Paid media, Network Model, Business-To-Consumer, Marketing Analytics, Business Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Intro to Lean Six Sigma and Project Identification Methods

    Skills you'll gain: Process Mapping, Lean Six Sigma, Six Sigma Methodology, Lean Methodologies, Process Analysis, Process Improvement, Risk Management, Continuous Improvement Process, Business Requirements, Customer Analysis, Key Performance Indicators (KPIs), Performance Measurement, Project Planning, Project Management, Root Cause Analysis

    4.8
    Rating, 4.8 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UBITS

    Servicio al cliente desde el punto de vista logístico

    Skills you'll gain: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    19 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of London

    International Business Capstone

    Skills you'll gain: Financial Statements, Business Planning, Organizational Structure, Financial Analysis, Business Strategy, International Finance, Target Market, Market Research, Global Marketing, Operating Cost, Consumer Behaviour, Cost Accounting, Management Accounting, Market Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    115 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Getting Started with Flutter & Dart

    Skills you'll gain: Flutter (Software), Mobile Development, UI Components, Cross Platform Development, Maintainability, Microsoft Visual Studio, Development Environment, Application Development, Object Oriented Programming (OOP), Programming Principles, Computer Programming, Software Installation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Introduction to Midjourney: Edureka
  • Applying to College 101: University of Pennsylvania
  • Fire and Explosion Hazards Analysis: University of California, Davis
  • Business Developer: UBITS
  • Advanced Java: LearnQuest
  • GenAI in Business: Planning Framework for Implementation: University of Michigan
  • Machine Learning for Marketers: University of Colorado System
  • Fundamentals of Digital Marketing: University of Maryland, College Park
  • Intro to Lean Six Sigma and Project Identification Methods : SkillUp
  • Servicio al cliente desde el punto de vista logístico: UBITS

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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