Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Coursera
Skills you'll gain: Interactive Learning, Developing Training Materials, Game Design, Education Software and Technology, Infographics, Content Creation, Digital pedagogy
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Power Apps Component Framework, Document Management, Microsoft Power Platform, Data Entry, Excel Formulas, Microsoft 365, Application Design, Cloud Applications
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Tenacity, Persistence, Personal Attributes, Persona Development, Personal Development, Human Development, Self-Awareness, Case Studies, Resilience, Empathy & Emotional Intelligence, Overcoming Obstacles, Growth Mindedness, Lifelong Learning, Psychological Evaluations, Applied Behavior Analysis, Cognitive flexibility, Psychology, Social Sciences, Emotional Intelligence, Cultural Diversity
Beginner · Specialization · 1 - 3 Months

Arizona State University
Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Creative Problem-Solving, Brainstorming, Root Cause Analysis, Analytical Skills, Decision Making, Data Collection, Stakeholder Analysis
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Usability Testing, Usability, Test Tools, Interaction Design, Human Computer Interaction, Test Planning, User Research, Product Development, Web Analytics and SEO
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Game Design, Software Design Documents, Unreal Engine, Video Game Development, Virtual Environment, Conceptual Design, Interactive Design, 3D Assets, Prototyping, Design Elements And Principles, Creativity
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sprint Planning, Agile Methodology, User Story, Sprint Retrospectives, Backlogs, Agile Project Management, Meeting Facilitation, Continuous Improvement Process, Team Leadership, Cross-Functional Collaboration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Organizational Change, Lean Methodologies, Statistical Hypothesis Testing, Organizational Leadership, Quality Management, Process Analysis, Correlation Analysis, Project Scoping, Data-Driven Decision-Making, Root Cause Analysis, Statistical Analysis, Process Improvement, Business Process, Continuous Improvement Process, Sampling (Statistics), Statistical Methods
Beginner · Specialization · 1 - 3 Months

Duke University
Skills you'll gain: Climate Change Mitigation, Climate Change Adaptation, Environment, Sustainable Development, Physical Science, Environmental Science, Social Impact, Environmental Policy, Trend Analysis, Data Collection
Beginner · Course · 1 - 4 Weeks

Edureka
Beginner · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Marketing Analytics, Anomaly Detection, Digital Marketing, Web Analytics, Digital Advertising, Dimensionality Reduction, Unsupervised Learning, Customer Analysis, Search Engine Marketing, Supervised Learning, Online Advertising, Customer Retention, Text Mining, Predictive Analytics, Search Engine Optimization, Google Ads, Customer Insights, Google Analytics, Data Ethics, Data Mining
Beginner · Specialization · 3 - 6 Months

KodeKloud
Skills you'll gain: Data Structures, Debugging, Python Programming, Programming Principles, Computer Programming, Scripting, Scripting Languages
Beginner · Course · 1 - 3 Months