Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Data Ethics, Data Visualization Software, Interactive Data Visualization, Visualization (Computer Graphics), Data Security, Data Presentation, User Centered Design, User Experience Design, Technical Communication, Cybersecurity, Healthcare Ethics, Usability, Statistical Reporting, Human Centered Design, Authentications, Data Storytelling, Ethical Standards And Conduct, Information Privacy, Responsible AI, Analysis
Build toward a degree
Intermediate · Specialization · 3 - 6 Months

Yonsei University
Skills you'll gain: Crisis Management, Economic Development, Economics, Export Control, International Finance, Financial Systems, Socioeconomics, International Relations, Public Policies, Policty Analysis, Research, and Development, Growth Strategies
Mixed · Course · 1 - 3 Months

Skills you'll gain: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing
Beginner · Guided Project · Less Than 2 Hours

Università Bocconi
Skills you'll gain: Human Capital, Governance, Sustainable Development, International Relations, Strategic Thinking, Human Resources, Cultural Diversity, International Finance, Policy Development, Stakeholder Management, Strategic Partnership
Mixed · Course · 1 - 3 Months

Skills you'll gain: Applicant Tracking Systems, Professional Development, Graphic Design, Keyword Research, Business Writing, Content Creation, Personal Development, Detail Oriented, Recruitment
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Stored Procedure, SQL, Data Presentation, Query Languages, Relational Databases, Database Development, Database Administration, Data Science
Advanced · Guided Project · Less Than 2 Hours

University of Colorado System
Skills you'll gain: Database Design, Software Design, Application Security, Vulnerability Assessments, Unified Modeling Language, Unit Testing, Threat Modeling, Usability Testing, User Interface and User Experience (UI/UX) Design, Data Flow Diagrams (DFDs), Open Web Application Security Project (OWASP), Software Architecture, Secure Coding, Object Oriented Design, Software Design Patterns, Database Management, Security Software, Systems Design, Software Development Life Cycle, Technical Design
Beginner · Specialization · 3 - 6 Months
Google Cloud
Skills you'll gain: Google Sheets, Excel Formulas, Spreadsheet Software, Google Workspace, Data Validation, Data Visualization, Data Analysis Expressions (DAX), Productivity Software, Data Storytelling, Data Integration, Data Cleansing
Intermediate · Course · 1 - 3 Months

The Hong Kong University of Science and Technology
Skills you'll gain: Financial Regulation, Financial Regulations, Bank Regulations, FinTech, Financial Services, Financial Industry Regulatory Authorities, Mobile Banking, Regulatory Requirements, Risk Management, Fraud detection, Data Security, Cybersecurity, Insurance, Blockchain, Digital Forensics
Beginner · Course · 1 - 3 Months

Interactive Brokers
Skills you'll gain: Derivatives, Financial Trading, Financial Market, Risk Management, Market Analysis, Capital Markets, Portfolio Risk, Investments, Technical Analysis, Market Dynamics, Profit and Loss (P&L) Management
Intermediate · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Model View Controller, Swift Programming, iOS Development, Apple iOS, Data Structures, Object Oriented Programming (OOP), Mobile Development, Apple Xcode, Computer Programming
Beginner · Course · 1 - 3 Months

University of California, Davis
Skills you'll gain: Data Ethics, Artificial Intelligence, Research, Natural Language Processing, Big Data, AI Enablement, Research Methodologies, Social Sciences, Applied Machine Learning, Responsible AI, Analytics, Machine Learning, Data Mining, Ethical Standards And Conduct, Algorithms
Beginner · Course · 1 - 4 Weeks