• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • U

    University of Michigan

    Leading People and Teams Capstone

    Skills you'll gain: Interviewing Skills, Leadership, Leadership Development, Organizational Leadership, Consolidation, Professional Development, Team Building, Recruitment, Team Management, Lifelong Learning, Talent Management, Coaching

    ★ 4.8 (593) · Intermediate · Course · 1 - 4 Weeks

  • R

    Rutgers the State University of New Jersey

    Healthcare Organizations and the Health System

    Skills you'll gain: Health Care Administration, Health Administration, Governance, Medical Management, Health Systems, Presentations, Healthcare Industry Knowledge, Organizational Structure, Health Care, Organizational Strategy

    ★ 4.6 (358) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia Darden School Foundation

    Building Generative AI Capabilities

    Skills you'll gain: Marketing Planning, Marketing Strategies, Design Thinking, AI Product Strategy, Strategic Marketing, Customer experience strategy (CX), Marketing Management, Marketing Strategy and Techniques, Data-Driven Marketing, Customer Relationship Management, Data Ethics, AI Enablement, Business Strategy, Change Management, Organizational Change, Competitive Intelligence, Responsible AI, Generative AI, General Data Protection Regulation (GDPR), Law, Regulation, and Compliance

    ★ 4.3 (35) · Beginner · Course · 1 - 4 Weeks

  • 2

    28DIGITAL

    Development of Real-Time Systems

    Skills you'll gain: Real-Time Operating Systems, Embedded Systems, Embedded Software, System Programming, Systems Design, System Software, C (Programming Language), System Design and Implementation, OS Process Management, System Requirements, Dependency Analysis, Computer Architecture, Verification And Validation, Algorithms, Servers, Graphical Tools

    ★ 4.6 (541) · Intermediate · Course · 1 - 3 Months

  • N

    Northwestern University

    Social Marketing Capstone Project

    Skills you'll gain: Marketing Budgets, Peer Review, Key Performance Indicators (KPIs), Social Media Marketing, Strategic Marketing, Marketing, Marketing Strategies, Budgeting, Marketing Effectiveness, Social Media, Social Media Strategy, Marketing Planning, Performance Measurement, Business Planning, Cross-Channel Marketing, Target Market, Program Evaluation, Customer Engagement, Planning

    ★ 4.9 (372) · Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Real Estate Property Management

    Skills you'll gain: Property Management Systems, Property Management, Property and Real Estate, Real Estate, Commercial Real Estate, Asset Management, Operational Performance Management, Operational Efficiency, Innovation, Technology Strategies

    ★ 4.6 (160) · Beginner · Course · 1 - 4 Weeks

  • M

    Michigan State University

    Game Design and Development 2: 2D Platformer

    Skills you'll gain: Unity Engine, Game Design, Video Game Development, Animation and Game Design, User Interface (UI), User Interface and User Experience (UI/UX) Design, Experience Design, User Experience, Storytelling, User Experience Design, Virtual Environment, C# (Programming Language), Animations, Scripting

    ★ 4.7 (125) · Intermediate · Course · 1 - 4 Weeks

  • I

    IBM

    Machine Learning Introduction for Everyone

    Skills you'll gain: Model Evaluation, Predictive Modeling, Model Training, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Supervised Learning, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Deep Learning, Classification Algorithms, Unsupervised Learning, Regression Analysis, Reinforcement Learning

    ★ 4.6 (310) · Beginner · Course · 1 - 4 Weeks

  • T

    Tableau Learning Partner

    Introduction to Tableau

    Skills you'll gain: Tableau Software, Data Visualization Software, Business Analytics, Business Intelligence, Data Preprocessing, Data Integration, Data Cleansing, Performance Tuning

    ★ 4.8 (320) · Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Irvine

    Foundations of Virtual Instruction

    Skills you'll gain: Digital pedagogy, Teaching, AI Personalization, Education Software and Technology, Virtual Environment, Learning Management Systems, Collaborative Software, Web Content Accessibility Guidelines, Emerging Technologies, Information Privacy

    ★ 4.5 (1.5K) · Mixed · Course · 1 - 3 Months

  • N

    National Taiwan University

    行銷典範轉移: 變動中的消費世界 (Marketing in a changing world)

    Skills you'll gain: Brand Management, Branding, Marketing, Marketing Management, Customer Relationship Management, Customer Retention, Strategic Marketing, Consumer Behaviour, Marketing Strategy and Techniques, Brand Strategy, Customer Engagement, Customer Data Management, Market Dynamics, Target Market, Market Analysis, Data-Driven Marketing, Digital Media Strategy, Value Propositions

    ★ 4.8 (129) · Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Introduction to Microsoft Power Platform

    Skills you'll gain: Microsoft Power Platform, Productivity Software, No-Code Development, Data Integration, Data Store, Data Modeling, Application Development, Case Studies, Business Solutions, Value Propositions, Security Controls

    ★ 4.5 (183) · Beginner · Course · 1 - 4 Weeks

1…144145146…665

In summary, here are 10 of our most popular customer experience courses

  • Leading People and Teams Capstone: University of Michigan
  • Healthcare Organizations and the Health System: Rutgers the State University of New Jersey
  • Building Generative AI Capabilities: University of Virginia Darden School Foundation
  • Development of Real-Time Systems: 28DIGITAL
  • Social Marketing Capstone Project: Northwestern University
  • Real Estate Property Management: Coursera
  • Game Design and Development 2: 2D Platformer: Michigan State University
  • Machine Learning Introduction for Everyone: IBM
  • Introduction to Tableau: Tableau Learning Partner
  • Foundations of Virtual Instruction : University of California, Irvine

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok