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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • C

    Coursera

    GenAI for Customer Service Representatives

    Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, AI Integrations, LLM Application, Data Ethics

    4.9 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • C

    Coursera

    AR: Track Customer Payments Fast

    Skills you'll gain: Accounts Receivable, Accounts Payable and Receivable, QuickBooks (Accounting Software), Cash Flows, Cash Management, Accounting Software, Payment Processing, Invoicing, Billing & Invoicing, Record Keeping, General Ledger

    3.8 stars, 6 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 3.8 (6) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Customer Insights: New Product Development Orientation

    Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Journey Mapping, Customer experience improvement, Product Development, Customer Analysis, Consumer Behaviour, User Research, Customer Engagement, Market Research, Case Studies, Product Strategy, Innovation

    4.4 stars, 113 reviews, Beginner, Course, 1 - 3 Months

    ★ 4.4 (113) · Beginner · Course · 1 - 3 Months

  • E

    Emory University

    Driving Customer Equity with AI

    Skills you'll gain: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Data-Driven Marketing, AI Enablement, Generative AI Agents

    4.3 stars, 6 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.3 (6) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Colorado System

    Customer Data Analytics for Marketers

    Skills you'll gain: Marketing Analytics, Data-Driven Marketing, Probability & Statistics, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Statistical Hypothesis Testing, Customer Insights, Analytical Skills, Customer Analysis, Customer Retention, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Statistical Visualization, Statistical Modeling, Predictive Analytics, Descriptive Analytics

    4.8 stars, 13 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (13) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Analyze Commercial Banking & Customer Strategy

    Skills you'll gain: Commercial Banking, Banking, Retail Banking, Banking Services, Financial Inclusion, Commercial Lending, Bank Regulations, Customer Relationship Building, Customer Analysis, Consumer Lending, Financial Regulation, Customer Relationship Management, Financial Services, Financial Industry Regulatory Authorities, Case Studies, Customer Complaint Resolution, Competitive Analysis, Relationship Management, Regulatory Compliance, Technology Strategies

    4.9 stars, 12 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.9 (12) · Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Electrifying the Journey: On-Board Charging Systems for EVs

    Skills you'll gain: Power Electronics, Electrical Systems, Electric Power Systems, Electrical Power, electromagnetics, Electrical Engineering, Low Voltage, Electrical Safety, Environmental Issue, Environmental Regulations, Technical Standard, Electronic Components, Sustainable Technologies, Semiconductors, Thermal Management, Interoperability, Safety Standards, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • C

    Coursera

    GenAI for Marketing and Customer Insights

    Skills you'll gain: Prompt Engineering, Customer Analysis, Customer Insights, Personalized Campaigns, AI Personalization, Keyword Research, Big Data, Performance marketing, Data Visualization, Risking, Marketing Analytics, Customer experience improvement, AI Product Strategy, Generative AI, Collaborative Software, Email Marketing, Marketing Automation, Social Media Marketing, Campaign Management, Predictive Analytics

    4.6 stars, 227 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.6 (227) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • D

    Dell

    Dell Technologies Technical Customer Support Specialist

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Customer Inquiries, Cybersecurity, Process Improvement, Client Services, Incident Management, Quality Improvement, Performance Metric, Operating Systems, Computer Hardware, Technical Support, Operating System Administration, Technical Support and Services, Digital Transformation

    4.5 stars, 54 reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.5 (54) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • H

    HubSpot Academy

    Strategic Customer Relationship Management & Sales Technique

    Skills you'll gain: Sales Presentation, Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Inside Sales, Sales Development, Employee Onboarding, Sales Operations, Sales, Dashboard, Customer Success Management, Business Reporting

    3.8 stars, 24 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 3.8 (24) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals

    Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Help Desk Support, Cloud Management, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Data Loss Prevention, Issue Tracking, Technical Documentation, Incident Management

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • T

    The Expert Academy

    B2B Sales: Deal Closing And Customer Retention

    Skills you'll gain: Closing (Sales), Customer Relationship Management, Selling Techniques, B2B Sales, General Sales Practices, Sales Presentation, Sales, Customer Relationship Management (CRM) Software, Customer Retention, Account Management, Sales Process, Overcoming Objections, Sales Management, Sales Strategy, Customer Relationship Building, Customer experience improvement, Negotiation, Price Negotiation, Growth Strategies, Relationship Building

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
1…171819…399

In summary, here are 10 of our most popular customer journey courses

  • GenAI for Customer Service Representatives: Coursera
  • AR: Track Customer Payments Fast: Coursera
  • Customer Insights: New Product Development Orientation: University of Illinois Urbana-Champaign
  • Driving Customer Equity with AI: Emory University
  • Customer Data Analytics for Marketers: University of Colorado System
  • Analyze Commercial Banking & Customer Strategy: EDUCBA
  • Electrifying the Journey: On-Board Charging Systems for EVs: STARWEAVER
  • GenAI for Marketing and Customer Insights: Coursera
  • Dell Technologies Technical Customer Support Specialist: Dell
  • Strategic Customer Relationship Management & Sales Technique: HubSpot Academy

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Modeling (9)
Social Media Marketing (9)
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