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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    N

    Northwestern University

    Leadership Through Design Innovation

    Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Brainstorming, Strategic Leadership, Leadership, Storyboarding, Customer Engagement, Creative Thinking, Collaboration, Qualitative Research, Empathy

    4.2
    Rating, 4.2 out of 5 stars
    ·
    334 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Project Management: Creating the WBS

    Skills you'll gain: Work Breakdown Structure, Project Scoping, Project Estimation, Organizational Structure, Scope Management, Project Coordination, Project Management Software, Project Management, Google Sheets, Standard Operating Procedure

    4.6
    Rating, 4.6 out of 5 stars
    ·
    553 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    Y

    Yale University

    Creating Change through Social Entrepreneurship

    Skills you'll gain: Social Impact, Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Sustainable Development, Research and Design, Business Modeling, Communication, Advocacy, Innovation, Program Evaluation, Fundraising

    4.9
    Rating, 4.9 out of 5 stars
    ·
    174 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Imperial College London

    Infectious Disease Modelling

    Skills you'll gain: Epidemiology, Mathematical Modeling, Statistical Modeling, Simulations, Risk Modeling, Infectious Diseases, Public Health, Model Evaluation, Predictive Modeling, R Programming, Differential Equations, Data Modeling, Statistical Methods, Probability Distribution

    4.8
    Rating, 4.8 out of 5 stars
    ·
    297 reviews

    Intermediate · Specialization · 1 - 3 Months

  • C

    Coursera

    Computational Fluid Mechanics - Airflow Around a Spoiler

    Skills you'll gain: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    382 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    R

    Rice University

    A Story of Economics: A Principles Tale

    Skills you'll gain: Economics, Supply And Demand, Business Economics, Market Dynamics, Economic Development, Game Theory, Financial Policy, Tax, Market Analysis, International Relations, Operating Cost, Cost Benefit Analysis, Business Metrics, Public Policies, Performance Metric, International Finance, Fiscal Management, Consumer Behaviour, Investments, Labor Relations

    4.8
    Rating, 4.8 out of 5 stars
    ·
    145 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    Universitat Autònoma de Barcelona

    Diseño y Creación de videojuegos

    Skills you'll gain: 3D Modeling, Video Game Development, Game Design, Unity Engine, 3D Assets, Peer Review, User Interface (UI) Design, Visualization (Computer Graphics), Computer Graphics, Animations, User Interface and User Experience (UI/UX) Design, Software Design Documents, Design, User Interface (UI), Experience Design, Music, Animation and Game Design, Usability, Microsoft Visual Studio, Unreal Engine

    4.4
    Rating, 4.4 out of 5 stars
    ·
    917 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    New Venture Finance: Startup Funding for Entrepreneurs

    Skills you'll gain: Entrepreneurial Finance, Sales Presentation, Entrepreneurship, Capital Markets, Finance, Fundraising, Private Equity, Business Valuation, Contract Negotiation, Financial Modeling, Investments, Due Diligence, Business Planning, Cash Flows, Presentations, Storytelling

    4.6
    Rating, 4.6 out of 5 stars
    ·
    495 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    SkillUp

    Generative AI: The Future of UX UI Design

    Skills you'll gain: Design Research, Persona (User Experience), Design Software, Human Centered Design, AI Workflows, User Interface (UI) Design, User Story, Ideation, Brainstorming

    4.7
    Rating, 4.7 out of 5 stars
    ·
    32 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Introducción al Marketing

    Skills you'll gain: Branding, Strategic Marketing, Marketing, Brand Management, Consumer Behaviour, Go To Market Strategy, Customer Insights, Marketing Strategy and Techniques, Marketing Communications, Customer experience strategy (CX), Market Analysis, Online Advertising, E-Commerce

    4.8
    Rating, 4.8 out of 5 stars
    ·
    272 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    Universidad de los Andes

    Desarrollo y Diseño de Videojuegos

    Skills you'll gain: Game Design, Video Game Development, Scrum (Software Development), Unity Engine, Value Propositions, Animations, Functional Specification, Sprint Retrospectives, Business Modeling, Agile Methodology, 3D Assets, Agile Software Development, Animation and Game Design, Software Design Documents, Software Development Methodologies, Customer Analysis, Interaction Design, Software Documentation, User Interface (UI), Virtual Environment

    4.5
    Rating, 4.5 out of 5 stars
    ·
    390 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    ISC2

    Access Control Concepts

    Skills you'll gain: Security Controls, Role-Based Access Control (RBAC), Authorization (Computing), Cyber Security Policies, Identity and Access Management, Data Access, Security Awareness, Authentications

    4.8
    Rating, 4.8 out of 5 stars
    ·
    166 reviews

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Leadership Through Design Innovation: Northwestern University
  • Project Management: Creating the WBS: Coursera
  • Creating Change through Social Entrepreneurship: Yale University
  • Infectious Disease Modelling: Imperial College London
  • Computational Fluid Mechanics - Airflow Around a Spoiler: Coursera
  • A Story of Economics: A Principles Tale: Rice University
  • Diseño y Creación de videojuegos: Universitat Autònoma de Barcelona
  • New Venture Finance: Startup Funding for Entrepreneurs: University of Maryland, College Park
  • Generative AI: The Future of UX UI Design: SkillUp
  • Introducción al Marketing: University of Pennsylvania

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