Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Northwestern University
Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Brainstorming, Strategic Leadership, Leadership, Storyboarding, Customer Engagement, Creative Thinking, Collaboration, Qualitative Research, Empathy
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Work Breakdown Structure, Project Scoping, Project Estimation, Organizational Structure, Scope Management, Project Coordination, Project Management Software, Project Management, Google Sheets, Standard Operating Procedure
Beginner · Guided Project · Less Than 2 Hours

Yale University
Skills you'll gain: Social Impact, Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Sustainable Development, Research and Design, Business Modeling, Communication, Advocacy, Innovation, Program Evaluation, Fundraising
Beginner · Course · 1 - 3 Months

Imperial College London
Skills you'll gain: Epidemiology, Mathematical Modeling, Statistical Modeling, Simulations, Risk Modeling, Infectious Diseases, Public Health, Model Evaluation, Predictive Modeling, R Programming, Differential Equations, Data Modeling, Statistical Methods, Probability Distribution
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Simulation and Simulation Software, Engineering Analysis, Engineering, Prototyping, Computer-Aided Design, Cloud Computing
Beginner · Guided Project · Less Than 2 Hours

Rice University
Skills you'll gain: Economics, Supply And Demand, Business Economics, Market Dynamics, Economic Development, Game Theory, Financial Policy, Tax, Market Analysis, International Relations, Operating Cost, Cost Benefit Analysis, Business Metrics, Public Policies, Performance Metric, International Finance, Fiscal Management, Consumer Behaviour, Investments, Labor Relations
Beginner · Specialization · 3 - 6 Months
Universitat Autònoma de Barcelona
Skills you'll gain: 3D Modeling, Video Game Development, Game Design, Unity Engine, 3D Assets, Peer Review, User Interface (UI) Design, Visualization (Computer Graphics), Computer Graphics, Animations, User Interface and User Experience (UI/UX) Design, Software Design Documents, Design, User Interface (UI), Experience Design, Music, Animation and Game Design, Usability, Microsoft Visual Studio, Unreal Engine
Beginner · Specialization · 3 - 6 Months

University of Maryland, College Park
Skills you'll gain: Entrepreneurial Finance, Sales Presentation, Entrepreneurship, Capital Markets, Finance, Fundraising, Private Equity, Business Valuation, Contract Negotiation, Financial Modeling, Investments, Due Diligence, Business Planning, Cash Flows, Presentations, Storytelling
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Design Research, Persona (User Experience), Design Software, Human Centered Design, AI Workflows, User Interface (UI) Design, User Story, Ideation, Brainstorming
Intermediate · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Branding, Strategic Marketing, Marketing, Brand Management, Consumer Behaviour, Go To Market Strategy, Customer Insights, Marketing Strategy and Techniques, Marketing Communications, Customer experience strategy (CX), Market Analysis, Online Advertising, E-Commerce
Mixed · Course · 1 - 4 Weeks
Universidad de los Andes
Skills you'll gain: Game Design, Video Game Development, Scrum (Software Development), Unity Engine, Value Propositions, Animations, Functional Specification, Sprint Retrospectives, Business Modeling, Agile Methodology, 3D Assets, Agile Software Development, Animation and Game Design, Software Design Documents, Software Development Methodologies, Customer Analysis, Interaction Design, Software Documentation, User Interface (UI), Virtual Environment
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Security Controls, Role-Based Access Control (RBAC), Authorization (Computing), Cyber Security Policies, Identity and Access Management, Data Access, Security Awareness, Authentications
Beginner · Course · 1 - 3 Months