• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • L

    Lund University

    European Business Law: Doing Business in Europe

    Skills you'll gain: Labor Law, Arbitration, Tax Compliance, Environmental Regulations, Environmental Laws, Case Law, Legal Writing, Legal Research, Law, Regulation, and Compliance, Labor Relations, Labor Compliance, Tax Laws, Regulation and Legal Compliance, Mediation, Litigation and Civil Justice, Commercial Laws, Business, Financial Regulations, Regulatory Compliance, Employee Relations

    ★ 4.8 (562) · Beginner · Course · 1 - 3 Months

  • U

    University of London

    3D Models for Virtual Reality

    Skills you'll gain: Virtual Reality, Augmented and Virtual Reality (AR/VR), 3D Assets, Unity Engine, Visualization (Computer Graphics), Virtual Environment, Computer Graphics, Video Game Development, Computer Graphic Techniques, Game Design, Performance Tuning

    ★ 4.6 (386) · Intermediate · Course · 1 - 4 Weeks

  • C

    Codio

    Intro to Operating Systems 1: Virtualization

    Skills you'll gain: OS Process Management, Operating Systems, C (Programming Language), Memory Management, System Programming, Virtualization, System Software, Virtualization and Virtual Machines, C and C++, Programming Principles, Application Programming Interface (API)

    ★ 4.5 (184) · Intermediate · Course · 1 - 4 Weeks

  • I

    IBM

    Specialized Models: Time Series and Survival Analysis

    Skills you'll gain: Time Series Analysis and Forecasting, Deep Learning, Statistical Analysis, Predictive Modeling, Statistical Methods, Forecasting, Data Preprocessing, Statistical Modeling, Statistical Machine Learning, Applied Machine Learning, Data Transformation, Model Evaluation, Unsupervised Learning, Dimensionality Reduction

    ★ 4.5 (145) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Pennsylvania

    Modern & Contemporary American Poetry (“ModPo”)

    Skills you'll gain: Aesthetics, Oral Expression, Liberal Arts, World History, Diversity Awareness, Peer Review

    ★ 4.8 (676) · Beginner · Course · 3 - 6 Months

  • U

    University of Leeds

    Fundamental Skills in Engineering Design

    Skills you'll gain: Engineering Design Process, Engineering Management, Requirements Elicitation, Product Lifecycle Management, Problem Solving, Product Design, Product Requirements, Conceptual Design

    ★ 4.7 (231) · Beginner · Course · 1 - 4 Weeks

  • U

    Universidad de los Andes

    ¿Cómo construir mi modelo de negocio?

    Skills you'll gain: Performance Measurement, Business Modeling, Strategic Partnership, Resource Allocation, Value Propositions, Performance Metric, New Business Development, Financial Modeling, Business Strategy, Persona Development, Strategic Marketing, Business Relationship Management, User Feedback, Customer Analysis, Consumer Behaviour, Verification And Validation

    ★ 4.8 (436) · Beginner · Course · 1 - 3 Months

  • L

    LearnKartS

    Salesforce Introduction

    Skills you'll gain: Salesforce, User Provisioning, Customer Relationship Management (CRM) Software, Cloud Applications, Email Automation, Account Management, Identity and Access Management, Data Management

    ★ 3.7 (47) · Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Data Engineering, Big Data and ML on Google Cloud en Español

    Skills you'll gain: Model Deployment, Google Cloud Platform, Dataflow, Data Lakes, Data Pipelines, Apache Kafka, Extract, Transform, Load, Tensorflow, Real Time Data, Data Architecture, Data Integration, Big Data, Data Warehousing, Data Processing, Apache Spark, Data Infrastructure, Data Management, Unstructured Data, Data Quality, Dashboard Creation

    ★ 4.7 (815) · Intermediate · Specialization · 3 - 6 Months

  • P

    Peking University

    中级商务汉语(入职与营销篇)

    Skills you'll gain: Interviewing Skills, Product Knowledge, Business Communication, Marketing, Oral Expression, Customer Complaint Resolution, Marketing Strategies, Verbal Communication Skills, Customer Service, Oral Comprehension, Product Marketing, Advertising, Vocabulary, Language Learning, Language Competency, Peer Review

    ★ 4.9 (150) · Intermediate · Course · 1 - 3 Months

  • M

    Michigan State University

    Planning: Principled, Proposing, Proofing, and Practicing to a Success Plan

    Skills you'll gain: Value Propositions, Business Planning, Business Modeling, Entrepreneurship, Verification And Validation, Milestones (Project Management), Business Development, Financial Forecasting, Financial Modeling, New Business Development, Plan Execution, Customer Analysis, Customer Insights

    ★ 4.5 (184) · Mixed · Course · 1 - 3 Months

  • U

    University of California, Irvine

    Foundations of Virtual Instruction

    Skills you'll gain: Digital pedagogy, Teaching, AI Personalization, Education Software and Technology, Virtual Environment, Learning Management Systems, Collaborative Software, Web Content Accessibility Guidelines, Emerging Technologies, Information Privacy

    ★ 4.5 (1.5K) · Mixed · Course · 1 - 3 Months

1…176177178…665

In summary, here are 10 of our most popular customer experience courses

  • European Business Law: Doing Business in Europe: Lund University
  • 3D Models for Virtual Reality: University of London
  • Intro to Operating Systems 1: Virtualization: Codio
  • Specialized Models: Time Series and Survival Analysis: IBM
  • Modern & Contemporary American Poetry (“ModPo”): University of Pennsylvania
  • Fundamental Skills in Engineering Design: University of Leeds
  • ¿Cómo construir mi modelo de negocio?: Universidad de los Andes
  • Salesforce Introduction: LearnKartS
  • Data Engineering, Big Data and ML on Google Cloud en Español: Google Cloud
  • 中级商务汉语(入职与营销篇): Peking University

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok