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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: New
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    Coursera

    AI-Powered Modern Marketing

    Skills you'll gain: Marketing Automation, Marketing Planning, Marketing Analytics, Competitive Analysis, Prompt Engineering, Email Automation, Search Engine Optimization, Generative AI, Key Performance Indicators (KPIs), AI Personalization, Lead Generation, A/B Testing, Content Creation, Web Analytics, Performance Measurement, Data Visualization, Customer Insights, Data-Driven Decision-Making, Digital Marketing, Content Strategy

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
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    LearnKartS

    AI Marketing: Grow Your Brand with AI Tools

    Skills you'll gain: Email Marketing, AI Personalization, Marketing Automation, Marketing Analytics, Search Engine Optimization, Marketing Strategies, Social Media Marketing, Blogs, Content Creation, Web Analytics and SEO, Customer experience improvement, Web Content, Social Media, Customer Engagement, Generative AI, Automation

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
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    IE Business School

    Marketing Mix Implementation

    Skills you'll gain: Marketing Communications, Product Lifecycle Management, Customer experience strategy (CX), Integrated Marketing Communications, Brand Strategy, Advertising, Marketing, Marketing Budgets, Strategic Decision-Making, Brand Management, Brand Marketing, Product Management, Price Negotiation, Marketing Strategies, Retail Management, Marketing Channel, Product Strategy, Revenue Management, Merchandising, Communication

    4.7
    Rating, 4.7 out of 5 stars
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    6.1K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
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    Google

    Assess for Success: Marketing Analytics and Measurement

    Skills you'll gain: Media Planning, Spreadsheet Software, A/B Testing, Return On Investment, Marketing Analytics, Key Performance Indicators (KPIs), Google Analytics, Pivot Tables And Charts, Performance Measurement, Performance marketing, Digital Marketing, Data Presentation, Google Ads, Marketing Budgets, Marketing, Web Analytics and SEO, Data Analysis, Stakeholder Communications

    4.6
    Rating, 4.6 out of 5 stars
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    2.2K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Essential Google Cloud Infrastructure: Foundation

    Skills you'll gain: Cloud Infrastructure, Cloud Computing Architecture, Google Cloud Platform, Infrastructure As A Service (IaaS), Virtual Networking, Cloud Computing, Network Architecture, Public Cloud, Virtual Machines, Network Security, Command-Line Interface

    4.7
    Rating, 4.7 out of 5 stars
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    17K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    CertNexus

    AIBIZ (Exam AIZ-210)

    Skills you'll gain: Artificial Intelligence, AI Enablement, AI Product Strategy, Artificial Intelligence and Machine Learning (AI/ML), Business Requirements, Responsible AI, AI Security, Data Ethics, Process Improvement, Process Improvement and Optimization, Environmental Social And Corporate Governance (ESG), Cloud Computing, Process Optimization, User Experience, Customer Service, Big Data, Data Security, Operational Efficiency, Marketing, Data Quality

    Mixed · Course · 1 - 4 Weeks

  • Status: New
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    Packt

    Future Thinking

    Skills you'll gain: Strategic Thinking, Leadership, Organizational Strategy, Creative Thinking, Collaboration, Business Research, AI Enablement, Data-Driven Decision-Making

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    University of Colorado Boulder

    Advanced Business Analytics

    Skills you'll gain: Data Storytelling, Data Presentation, Data Governance, Data Management, Predictive Analytics, Business Analytics, Logistic Regression, Analytics, Exploratory Data Analysis, Data Quality, Data Ethics, Data Analysis, Risk Analysis, Business Intelligence, Data Modeling, Data Visualization, Data Visualization Software, Decision Making, Data Cleansing, SQL

    4.6
    Rating, 4.6 out of 5 stars
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    5.2K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
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    University of Colorado System

    Data Warehousing for Business Intelligence

    Skills you'll gain: MicroStrategy, Business Intelligence, Database Design, Decision Support Systems, Data Warehousing, Data Visualization, Database Management Systems, SQL, Relational Databases, Business Intelligence Software, Data Integration, Performance Measurement, Pivot Tables And Charts, Data Modeling, Database Management, Data Governance, Data Presentation, Data Management, Data Architecture, Databases

    4.5
    Rating, 4.5 out of 5 stars
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    4.1K reviews

    Advanced · Specialization · 3 - 6 Months

  • Status: New
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    CertNexus

    ETBIZ (Exam ETZ-210)

    Skills you'll gain: Data Science, Data Strategy, Internet Of Things, AI Product Strategy, Analytics, Big Data, Data Collection, Artificial Intelligence, Descriptive Analytics, Artificial Intelligence and Machine Learning (AI/ML), Predictive Analytics, Process Optimization, Process Improvement and Optimization, Cloud Computing, Operations, Marketing, Operational Efficiency, Customer Service, User Experience, Prototyping

    Mixed · Course · 1 - 3 Months

  • S

    Samsung

    Samsung Customer Care Essentials

    Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

    4.9
    Rating, 4.9 out of 5 stars
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    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    CertNexus

    CFR: Reconnaissance, Attack, and Post-Attack Analysis

    Skills you'll gain: Threat Modeling, Cyber Threat Intelligence, Cybersecurity, Malware Protection, Penetration Testing, Cyber Security Assessment, Threat Detection, Threat Management, Distributed Denial-Of-Service (DDoS) Attacks, Security Engineering, Cyber Attacks, Exploitation techniques, Mobile Security, Information Systems Security, Computer Security, Network Security, Vulnerability Assessments, Cloud Security, Persistence

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • AI-Powered Modern Marketing: Coursera
  • AI Marketing: Grow Your Brand with AI Tools: LearnKartS
  • Marketing Mix Implementation: IE Business School
  • Assess for Success: Marketing Analytics and Measurement: Google
  • Essential Google Cloud Infrastructure: Foundation: Google Cloud
  • AIBIZ (Exam AIZ-210): CertNexus
  • Future Thinking: Packt
  • Advanced Business Analytics: University of Colorado Boulder
  • Data Warehousing for Business Intelligence: University of Colorado System
  • ETBIZ (Exam ETZ-210): CertNexus

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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