IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Microsoft
Skills you'll gain: Computer Hardware, Generative AI, Hybrid Cloud Computing, Generative Model Architectures, Enterprise Application Management, Cloud Computing, Operating Systems, Cloud Management, Patch Management, Computer Systems, Servers, System Software, Business Software, OS Process Management, Computer Architecture, Data Warehousing, AI literacy, Data Storage, Technical Support, Cybersecurity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, Network Troubleshooting, Desktop Support, Computer Displays, USB, Wireless Networks, Virtualization and Virtual Machines, Network Administration, Display Devices, Virtual Machines, General Networking, TCP/IP, Virtualization, Computing Platforms, Cloud Hosting, Network Support, Hardware Architecture, Data Storage, Computer Systems, Memory Management
Beginner · Specialization · 3 - 6 Months

Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Version Control, Cloud Management, Test Automation, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Infrastructure, Virtual Machines, Development Testing, Test Script Development, Scripting, Network Troubleshooting, Cloud Services, Email Automation, Web Presence, Python Programming, CI/CD, Configuration Management, Program Development, Containerization, Unit Testing
Build toward a degree
Advanced · Professional Certificate · 3 - 6 Months

Skills you'll gain: Mac OS, Microsoft Windows, Operating System Administration, Desktop Support, System Support, End User Training and Support, Knowledge of Apple Software, System Configuration, Computer Displays, Software Installation, Enterprise Application Management, Operating Systems, Android (Operating System), Apple iOS, Mobile Security, Patch Management, Package and Software Management, iOS Development, System Monitoring, OS Process Management
Beginner · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Routing Protocols, Database Development, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Help Desk Support, Healthcare Industry Knowledge, Technical Support, Health Technology, Information Technology, Health Care, Information Technology Operations, Issue Tracking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Peripheral Devices, File Systems, Mac OS, User Accounts, Virtual Private Networks (VPN), Apple software proficiency, File Management, Knowledge of Apple Software, TCP/IP, User Provisioning, Data Security, System Configuration, Network Protocols, Operating System Administration, Network Administration, Enterprise Application Management, Network Support, Software Installation, General Networking, Data Management
Beginner · Specialization · 1 - 3 Months
Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, System Monitoring, Capacity Management, Incident Management, Memory Management, Continuous Integration, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Generative AI, Technical Support and Services, AI literacy, Technical Support, AI Personalization, AI Integrations, Data Ethics, Automation
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Desktop Support, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, System Support, User Provisioning, Technical Support and Services, File Management, Linux Commands, Software Installation
Beginner · Course · 1 - 3 Months