IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.
University of Pennsylvania
Skills you'll gain: Resilience, Goal Setting, Empathy & Emotional Intelligence, Emotional Intelligence, Positivity, Smart Goals, Optimism, Research Methodologies, Overcoming Obstacles, Research Design, Cognitive flexibility, Relationship Building, Scientific Methods, Personal Attributes, Personal Development, Self-Awareness, Qualitative Research, Research, Positive Behavior Support, Psychology
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: API Gateway, Microservices, Restful API, Node.JS, Application Programming Interface (API), Software Architecture, Systems Architecture, Service Oriented Architecture, Web Services, Software Development, Software Engineering, Back-End Web Development
Mixed · Course · 1 - 4 Weeks

Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Order Entry, Closing (Sales), Customer Relationship Management (CRM) Software, Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, General Sales Practices, Service Management
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: NoSQL, Database Administration, Data Warehousing, SQL, Data Pipelines, Apache Hadoop, Database Architecture and Administration, Database Design, Database Management, Relational Databases, Data Security, Linux Commands, Data Migration, Data Governance, MongoDB, Apache Spark, Apache Kafka, Extract, Transform, Load, Data Architecture, Data Store
Beginner · Professional Certificate · 3 - 6 Months

Wesleyan University
Skills you'll gain: Social Sciences, Psychology, Persuasive Communication, Social Studies, Sociology, Social Justice, Empathy & Emotional Intelligence, Behavior Management, Conflict Management, Research, Diversity Awareness, Research Methodologies, Decision Intelligence, Experimentation
Beginner · Course · 1 - 3 Months

Stanford University
Skills you'll gain: Game Theory, Mathematical Modeling, Graph Theory, Bayesian Statistics, Behavioral Economics, Probability, Economics, Problem Solving, Algorithms, Theoretical Computer Science, Probability Distribution
Beginner · Course · 1 - 3 Months

DeepLearning.AI
Skills you'll gain: Transfer Learning, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Applied Machine Learning, Machine Learning Methods, Machine Learning, Debugging, Model Training, Decision Intelligence, AI Product Strategy, Model Optimization, Model Evaluation, Data-Driven Decision-Making, AI Workflows
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Amazon Web Services, Serverless Computing, Identity and Access Management, Amazon DynamoDB, Amazon Elastic Compute Cloud, Cloud Computing, Amazon S3, Scalability, Cloud Infrastructure, Event-Driven Programming, Data Migration, Cloud Security, Cloud Storage, Cloud Management, Solution Architecture, Cloud Computing Architecture, Cloud Services, Cloud Solutions
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: React.js, Test Case, JavaScript Frameworks, Unit Testing, Code Reusability, Test Script Development, Test Tools, UI Components, Functional Design, Software Testing, Development Testing, Event-Driven Programming, Context Management, Data Sharing
Intermediate · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: File I/O, Code Reusability, Matlab, Functional Design, Computer Programming Tools, Computer Programming, Programming Principles, Program Development, Debugging, Mathematical Software, Development Environment, Computer Science, User Interface (UI), File Management, C (Programming Language), Data Structures, Computational Logic, Linear Algebra, Engineering Calculations, Problem Solving
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: End User Training and Support, Control Panels, Collaborative Software, User Accounts, Workflow Management, Configuration Management, System Configuration, Cross Platform Development, Digital Communications
Intermediate · Course · 1 - 4 Weeks